1 Rating
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Score 8 out of 100
9 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

IBM Cloud Availability Monitoring (deprecated)

If you are using IBM Cloud and not using other monitoring tools, then IBM Cloud Availability Monitoring would be a decent solution to get started until you get a more advanced tool.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

[Splunk IT Service Intelligence (ITSI)] is well suited when you have a system that you want to visualize, and then layer in information from many different sources. This will allows ITSI to intelligently create alerts based on the system as a whole vs the individual components. In some cases, a simple splunk dashboard would really suffice over using ITSI. Teams deploying ITSI should really understand the use cases and consider using simple dashboards where they make sense, and use ITSI for topological views.
Anonymous | TrustRadius Reviewer

Pros

IBM Cloud Availability Monitoring (deprecated)

  • Easy and simple to set up
  • Good integration with the overall cloud platform
  • Ease of use
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
Anonymous | TrustRadius Reviewer

Cons

IBM Cloud Availability Monitoring (deprecated)

  • Missing advanced functionalities when compared with other similar tools
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • The terminology takes some getting used to: Aggregation policies, notable events, correlation searches, glass tables. If you're not familiar with ITSI, these terms can be a bit overwhelming and steepens the learning curve.
  • We have had some technical issues with the underlying support when used in a multisite cluster. We've had to build in several points of redundancy to make sure it works as expected.
  • I'd like to see additional types of notable events, like informational events that come in for when an incident is created or when an alert is acknowledged so all of those action steps can be viewed on the episode timeline without affecting the count of events.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

IBM Cloud Availability Monitoring (deprecated)

No score
No answers yet
No answers on this topic

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 9.1
Based on 1 answer
We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
Mike McGrail | TrustRadius Reviewer

Support Rating

IBM Cloud Availability Monitoring (deprecated)

No score
No answers yet
No answers on this topic

Splunk IT Service Intelligence (ITSI)

Splunk IT Service Intelligence (ITSI) 8.4
Based on 3 answers
I like Splunk IT Service Intelligence in general. However, the Splunk IT Service Intelligence license is a bit complicated and not very straight forward.
ShuYun Du | TrustRadius Reviewer

Alternatives Considered

IBM Cloud Availability Monitoring (deprecated)

IBM Cloud Availability Monitoring is a very basic monitoring tool. As the name suggests, it only monitors the availability of your systems. While it is a good tool to get started with, it lacks many advanced features available with other solutions such as New Relic, which you will need as you grow.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

Other products like Dynatrace and Stack State require there to be an agent installed on all hosts to provide topological views. [Splunk IT Service Intelligence] (ITSI) allows the user to either manually define the topology, or setup a job to do it automatically based APIs, etc. I think depending on the use case this could either be a good thing or a bad thing. It's definitely something to consider when your consider ITSI vs other competitors.
Anonymous | TrustRadius Reviewer

Return on Investment

IBM Cloud Availability Monitoring (deprecated)

  • Allowed us to get monitoring with our applications quickly without having to spend too much time researching other tools.
  • Very cost effective for basic monitoring needs.
Anonymous | TrustRadius Reviewer

Splunk IT Service Intelligence (ITSI)

  • We've saved quite a bit from legacy monitoring tools like Tivoli/Omnibus from a pure cost perspective
  • We have greatly reduced manual work efforts by building and leveraging self healing integrations for automation tools like Ansible and Bigfix
Anonymous | TrustRadius Reviewer

Pricing Details

IBM Cloud Availability Monitoring (deprecated)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Splunk IT Service Intelligence (ITSI)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

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