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44 Ratings
1 Rating
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Score 8 out of 100

Splunk IT Service Intelligence (ITSI)

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44 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100

Attribute Ratings

  • Splunk IT Service Intelligence (ITSI) is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.0

IBM Cloud Availability Monitoring (deprecated)

80%
1 Rating
8.9

Splunk IT Service Intelligence (ITSI)

89%
23 Ratings

Likelihood to Renew

IBM Cloud Availability Monitoring (deprecated)

N/A
0 Ratings
8.2

Splunk IT Service Intelligence (ITSI)

82%
2 Ratings

Support Rating

IBM Cloud Availability Monitoring (deprecated)

N/A
0 Ratings
8.8

Splunk IT Service Intelligence (ITSI)

88%
3 Ratings

Likelihood to Recommend

IBM

If you are using IBM Cloud and not using other monitoring tools, then IBM Cloud Availability Monitoring would be a decent solution to get started until you get a more advanced tool.
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Splunk

Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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Pros

IBM

  • Easy and simple to set up
  • Good integration with the overall cloud platform
  • Ease of use
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Splunk

  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
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Cons

IBM

  • Missing advanced functionalities when compared with other similar tools
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Splunk

  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
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Pricing Details

IBM Cloud Availability Monitoring (deprecated)

Starting Price

Editions & Modules

IBM Cloud Availability Monitoring (deprecated) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Splunk IT Service Intelligence (ITSI)

    Starting Price

    Editions & Modules

    Splunk IT Service Intelligence (ITSI) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      IBM

      No answers on this topic

      Splunk

      We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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      Support Rating

      IBM

      No answers on this topic

      Splunk

      During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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      Alternatives Considered

      IBM

      IBM Cloud Availability Monitoring is a very basic monitoring tool. As the name suggests, it only monitors the availability of your systems. While it is a good tool to get started with, it lacks many advanced features available with other solutions such as New Relic, which you will need as you grow.
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      Splunk

      Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
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      Return on Investment

      IBM

      • Allowed us to get monitoring with our applications quickly without having to spend too much time researching other tools.
      • Very cost effective for basic monitoring needs.
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      Splunk

      • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
      • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
      • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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