What users are saying about
44 Ratings
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Score 9 out of 100
46 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Data Center Backup

    9.0

    IBM Cloud Backup

    90%

    MSP360 Managed Backup

    Feature Set Not Supported
    N/A
    IBM Cloud Backup ranks higher in 14/14 features

    Universal recovery

    9.7
    97%
    4 Ratings
    N/A
    0 Ratings

    Instant recovery

    8.5
    85%
    4 Ratings
    N/A
    0 Ratings

    Recovery verification

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    Business application protection

    8.6
    86%
    4 Ratings
    N/A
    0 Ratings

    Multiple backup destinations

    9.6
    96%
    4 Ratings
    N/A
    0 Ratings

    Incremental backup identification

    8.9
    89%
    4 Ratings
    N/A
    0 Ratings

    Backup to the cloud

    9.5
    95%
    4 Ratings
    N/A
    0 Ratings

    Deduplication and file compression

    9.1
    91%
    4 Ratings
    N/A
    0 Ratings

    Snapshots

    8.3
    83%
    4 Ratings
    N/A
    0 Ratings

    Flexible deployment

    9.4
    94%
    4 Ratings
    N/A
    0 Ratings

    Management dashboard

    9.6
    96%
    4 Ratings
    N/A
    0 Ratings

    Platform support

    8.5
    85%
    4 Ratings
    N/A
    0 Ratings

    Retention options

    8.7
    87%
    4 Ratings
    N/A
    0 Ratings

    Encryption

    9.2
    92%
    4 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • MSP360 Managed Backup is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.4

    IBM Cloud Backup

    94%
    4 Ratings
    9.9

    MSP360 Managed Backup

    99%
    14 Ratings

    Likelihood to Renew

    IBM Cloud Backup

    N/A
    0 Ratings
    10.0

    MSP360 Managed Backup

    100%
    1 Rating

    Usability

    IBM Cloud Backup

    N/A
    0 Ratings
    7.1

    MSP360 Managed Backup

    71%
    2 Ratings

    Support Rating

    IBM Cloud Backup

    N/A
    0 Ratings
    8.4

    MSP360 Managed Backup

    84%
    12 Ratings

    Implementation Rating

    IBM Cloud Backup

    N/A
    0 Ratings
    10.0

    MSP360 Managed Backup

    100%
    2 Ratings

    Likelihood to Recommend

    IBM

    The outstanding storage capacity, organized security measures, and appropriate business features of IBM Cloud Backup make it something I'd recommend at any time of day or night. Furthermore, the software is online and hence easily accessible from a distance. The application's stability and strength are further assurances that all authorized business users are in safe hands.
    Read full review

    MSP360

    For any Managed Service Provider (MSP) that offers backups services to its clients, Cloudberry MBS is a winning solution. It is fast, powerful, flexible and priced to provide room for decent profit margins for the MSP. MSP's that handle clients so large that they need Appliance-based backups and recovery will need more sophisticated (read pricier) solutions, but for the vast majority of customers that have 1-10 servers, CloudberryLab MBS is an excellent solution.
    Read full review

    Pros

    IBM

    • The software is very secure.
    • It is scalable which is a plus for business.
    • Restoring data is easy and fast.
    • Recovery process is easy.
    • I would say that IBM Cloud Backup is user friendly.
    Read full review

    MSP360

    • Great management panel from the web. You can add and configure existing backup plans without access to the endpoint server.
    • You can limit cloud usage for customers and servers.
    • You can transfer entire servers or virtual machines to cloud.
    • You can backup files, disks, or virtual machines to local and cloud locations.
    Read full review

    Cons

    IBM

    • The set prices for the product is a problem.
    • Secondly, IBM Cloud Backup customer help should be more speedy.
    • IBM Cloud Backup is so automated, and in case of a power failure, accessing some of this data can be challenging.
    Read full review

    MSP360

    • Message errors are hard to understand
    • Should add a general interface to manage all accounts, not a specific interface for every account.
    • The new backup formats enhancements should be available for all cloud storage companies. More focus with Wasabi would be great because of their focus on storage and low prices.
    Read full review

    Pricing Details

    IBM Cloud Backup

    Starting Price

    Editions & Modules

    IBM Cloud Backup editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      MSP360 Managed Backup

      Starting Price

      Editions & Modules

      MSP360 Managed Backup editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Please contact MSP360 for pricing details.

        Likelihood to Renew

        IBM

        No answers on this topic

        MSP360

        I love Cloudberry. I am using it at three different sites to backup their mission critical file servers and it works great. It is a very cost effective backup solution that is easy to setup and use and the support is also very good. I would recommend it to anyone that needs a good backup solution for their business.
        Read full review

        Usability

        IBM

        No answers on this topic

        MSP360

        The screens are very easy to understand and very detailed. I have not had any issues finding what I was looking for or understanding what options to use to create my backups. Cloudberry has a simple easy to use interface that is well designed and the documentation is excellent compared to some other backup software I have used in the past.
        Read full review

        Support Rating

        IBM

        No answers on this topic

        MSP360

        I have not had to reach out to their support. However, when we were elvaluating options and looking at MSP360, their reps did a great job. They were able to answer our questions quickly, andf had a real understanding of their product and all the ways that it could be deployed.
        Read full review

        Implementation Rating

        IBM

        No answers on this topic

        MSP360

        Easy and successful implementation and the results have been very good with no issues since the install and go live. I highly recommend Cloudberry Backup software to anyone needing an easy to install, setup and manage backup solution. Excellent product with great features and reliability at a very good price point.
        Read full review

        Alternatives Considered

        IBM

        Pricing and how easy it is to use. We use other IBM products in our office and it is nice to have everything on one network. The experience for users and managers is better, even new employees who can learn quickly. It also makes it more affordable for us.
        Read full review

        MSP360

        We have looked into other backup providers, but it has all come down to value for the dollar. While some providers are more polished or have better name brand recognition, MSP360 has all the core components and is just as strong of a platform for considerably fewer investment costs. MSP360 is also much more MSP centric in that they allow MSPs to operate with reselling the platform without breaking the bank and being much more competitive to prospective clients than the other larger backup providers.
        Read full review

        Return on Investment

        IBM

        • The fact that it can be scaled up is beneficial to company.
        • The program being on the cloud also makes it more accessible online.
        • The program has a high level of protection.
        Read full review

        MSP360

        • Since switching from Mozy Pro to Cloudberrylab four years ago, our ROI has been extremely positive. The reliability of the product has improved significantly such that we do not need to dedicate much staff time to monitor/manage the backups on a daily basis.
        • By designating a backup specialist within our organization tasked with keeping up with the latest features, testing restores, and fixing any issues that arise with client backups, we have a high level of efficiency and can respond to restore requests in a very short timeframe.
        • We have been able to lower the per GB price to our customers and still maintain our overall profitability for our backup service
        Read full review

        Screenshots

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