53 Ratings
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Score 8.2 out of 100
18 Ratings
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Score 6.5 out of 100

Attribute Ratings

  • IBM Cloud Internet Services is rated higher in 1 area: Likelihood to Recommend
  • Rackspace Cloud Hosting is rated higher in 1 area: Usability

Likelihood to Recommend

7.7

IBM Cloud Internet Services

77%
10 Ratings
7.1

Rackspace Cloud Hosting

71%
6 Ratings

Usability

6.0

IBM Cloud Internet Services

60%
1 Rating
7.0

Rackspace Cloud Hosting

70%
1 Rating

Support Rating

IBM Cloud Internet Services

N/A
0 Ratings
7.0

Rackspace Cloud Hosting

70%
3 Ratings

Likelihood to Recommend

IBM

In terms of business challenges, it simplifies the job of my engineers and significantly increases the productivity of my teams when they collaborate with IBM teams all over the world. Now that we have completed a proof-of-concept using the services supplied by IBM, we expect it to assist us in managing them more efficiently; thus far, management has been straightforward.
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Rackspace

Augment current IT staff. Repeated tasks that can be part of a runbook. Setting up and tearing down of network services and servers.
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Pros

IBM

  • Integration with IBM Cloud applications
  • Easy to manage web application firewall
  • Ease of protecting CloudFoundry applications
  • Good console UI
  • Protection for rare managed service offerings such as CouchDB through IBM Cloudant
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Rackspace

  • Excellent customer service - Their support teams respond quickly.
  • Simplified migration services, limiting downtime.
  • Fantastic communication - They keep you appraised to any situations that may arise, whether it's day-to-day business or a change in service.
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Cons

IBM

  • Request proxying is done by way of DNS name resolution, which is inflexible.
  • Proxy services do not work on wildcard DNS entries.
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Rackspace

  • No real big issues with Rackspace itself. Some issues can occur with mail clients, but Rackspace support is helpful to sort them out.
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Pricing Details

IBM Cloud Internet Services

Starting Price

$0

Editions & Modules

IBM Cloud Internet Services editions and modules pricing
EditionModules
IBM Cloud Internet Services - Standard$275.001
IBM Cloud Internet Services - EnterpriseCall2

Footnotes

  1. per month, per domain
  2. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Rackspace Cloud Hosting

Starting Price

$500 per month

Editions & Modules

Rackspace Cloud Hosting editions and modules pricing
EditionModules
Minimum Service$500.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Usability

IBM

I have seen faster and more user friendly interfaces like Azure
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Rackspace

Due to their vast areas of expertise, they can be leveraged in different projects. They can also be used to augment the current architecture and provide redundancy as needed. We use their engineers to review architectures and get industry recommendations.
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Support Rating

IBM

No answers on this topic

Rackspace

Honestly, if it wasn't for the way in which ticket updates are shared, it would be a ten. They provide excellent support, from sales to technical to even migration services. I've always gotten my questions answered clearly, by someone who is human. If answers were displayed via email as well, rather than just a notice that I needed to login to see a message, it would be even better.
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Alternatives Considered

IBM

I have used Salesforce to explore it as an app but I have found them both able to solve my needs and requirements when it comes to security. While I choose IBM Cloud Internet Services for more accessibility, a better price was available with Saleforce. Although that is just my observation.
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Rackspace

LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
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Return on Investment

IBM

  • It had a positive impact with a big improvement on the performance of web applications.
  • Services are quite fast to implement and easy to maintain from an IT perspective.
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Rackspace

  • I have overpaid in the past for services I didn't need
  • The steepish learning curve might slow things down at first
  • I have learned a lot using Rackspace Cloud Monitoring!
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