HCL Connections

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HCL Connections
Score 8.7 out of 10
N/A
Connections from HCL Technologies (formerly from IBM, acquired by HCL in 2018) is a collaboration tool and employee digital workspace with key features like social analytics, blogs, document management, and a social network.N/A
Pricing
HCL Connections
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
HCL Connections
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HCL Connections
Considered Both Products
HCL Connections
Chose HCL Connections
Our company's instance of IBM Connections does not have the project specific link to schedules and budget like Planview Project Place
Chose HCL Connections
IBM Connections offers a complete package of tools that can be useful but it doesn't integrate well with other services. Competitors like Yammer offer slightly fewer features but are cheaper and much easier to maintain. If we were making a decision today we probably would …
Chose HCL Connections
Confluence is a much truer Wiki system, with easier to understand permissions, better management of content, a better plugin ecosystem, far greater enterprise adoption, and above all else, functional search! If users generate wiki pages inside of Confluence, we actually can …
Chose HCL Connections
IBM Connections is similar to the tools provided in collegiate settings (like Blackboard), but with more emphasis on the social media model and less focused (sometimes too many options/features is a bad thing). I find the file sharing and collaboration pieces to be the most …
Chose HCL Connections
We did not select IBM Connections via searching. We had a previous IBM product that was discontinued and so when we were given IBM Connections, we did evaluate it but not against other systems. However other one off products had been evaluated/used in the past but as I just …
Chose HCL Connections
Better integration points with third party products, most functionality is part of the core product.
Chose HCL Connections

We have not yet evaluated any particular products in depth; we had fully expected to move forward with Connections on-premises.

However, we have briefly looked at SmartCloud / Connections Cloud which is, of course, very similar but maintained and updated by IBM. We have also …

Chose HCL Connections
From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
Chose HCL Connections
IBM Connections Cloud is a strong competitor to Office365. It provides more functionality for users (e.g. web meetings) at a lower price point and tighter integration.
Chose HCL Connections
Because of the open design of the product but also because of the main support for http://activitystrea.ms/ which was a huge jump in end user news retrieval of the environment. The overall cost of the product was so much lower than comparing products as out of the box IBM …
Chose HCL Connections
I have not personally evaluated other products, as I just manage day-to-day operations. I am not a developer, so I am unsure as to how IBM Connections compares to other products in the marketplace.
Chose HCL Connections
I have evaluated IBM Connections against MS Sharepoint and IBM Lotus Notes. I would say IBM Connections is beneficial in comparrison to Lotus Notes applications because IBM Connections by default works with browsers vs LN Client and it is easy to use. However with developing …
Chose HCL Connections
At the time we were evaluating collaboration tools we weren't sure if our users were ready for it or not. As such we wanted to purchase a product where the users could get the feel for collaboration without making a huge software and infrastructure commitment in case they would …
Chose HCL Connections
IBM Connections is much more advantageous than a simple cloud storage, such as Dropbox. Dropbox is simple and easy to use, however it does not offer all the features IBM Connections has. The additional abilities of IBM Connections make it a great tool for companies and …
Chose HCL Connections
Connections is better. Faster, easier to use, better UI and has more features. There's just no comparison.
Top Pros
Top Cons
Best Alternatives
HCL Connections
Small Businesses
Concrete CMS
Concrete CMS
Score 9.2 out of 10
Medium-sized Companies
Workvivo
Workvivo
Score 9.3 out of 10
Enterprises
Workvivo
Workvivo
Score 9.3 out of 10
All AlternativesView all alternatives
User Ratings
HCL Connections
Likelihood to Recommend
9.0
(20 ratings)
Likelihood to Renew
7.7
(7 ratings)
Usability
9.0
(4 ratings)
Availability
10.0
(1 ratings)
Performance
9.0
(1 ratings)
Support Rating
8.0
(4 ratings)
Implementation Rating
7.3
(1 ratings)
Product Scalability
7.0
(2 ratings)
User Testimonials
HCL Connections
Likelihood to Recommend
HCL Technologies
IBM Connections is well suited for larger organizations that need an internal social networking tool and are willing to deal with IBM and the complexity of the software. It is less appropriate for smaller organizations and those who don't want to deal with the complexity, or IBM's awful customer service and prices.
Read full review
Pros
HCL Technologies
  • The plugin for MS Office/Explorer has made saving and sharing working documents extremely convenient for me and my close colleagues
  • The newsfeed feature conveniently aggregates updates from the communities/people you follow. It's nice not to have to jump from community to community to see what's going on in the organization
  • The various apps can be used for several purposes. A little creativity goes a long way when establishing what type of information the apps can be useful for communicating
Read full review
Cons
HCL Technologies
  • The lack of a note-taking tool became a bigger and bigger issue as time went on. Our pilot users felt Connections was a natural place to take and share meeting notes – including photos, drawings, recorded audio, etc. – and were always frustrated that there was no easy, organized way to do that. We tried using a Blog, Wiki, etc. but nothing really resonated as a good solution for this.
  • The Wiki tool is weak, providing rigid structure but with few options. A Community can only have a single Wiki, for instance. Wikis are weak in the mobile app as well; they’re not even easy to navigate. Users ended up ignoring Wikis completely despite our efforts to get them to convert documents like guidelines, policies, procedures, handbooks, etc. into Wiki form.
  • The Windows Explorer plug-in was useful but required a lot of manual intervention to setup. For instance, once a user joins a Community in Connections, the Community also has to be manually added to the Explorer plug-in so the user can find, open and edit files with it. We felt this process should be much more automated.
  • Tagging is only relevant in the web UI and, to a lesser extent, in the mobile app. However, in the Windows Explorer plug-in, Tags are not usable at all making it difficult to find things that were easy to find in the web UI.
  • IBM Docs was not included in the on-premises deployment; it was an additional license so we did not test it. Documents, mainly Microsoft Office files, are still the single most common way our user community creates, shares, edits and presents information. That proved to be a major gap for our users, and slowed user adoption considerably. We considered testing it, but IBM Docs would only work for about half of our users so we found ourselves wondering if we really wanted to support two document editing platforms. IBM Docs also offers no way to work offline as far as we could tell. This also meant we would need to keep licensing Microsoft Office which is not cheap.
  • Consulting costs are high because the back-end environment is complex. Installing, administrating and even patching Connections is a fairly complex process. We needed to hire consultants to install our test environment and any major upgrades would’ve required additional consulting fees. Any 3rd party add-ons we looked at were highly technical in nature meaning…you guessed it, more consulting costs.
  • Administrating IBM Connections requires editing XML files in a specific, secure way that is typically done in a console. I love consoles as much as the next admin, but when you only use a console once every 2 months it means looking up all the documentation and re-educating yourself. A single change could take me 2 hours to implement. 3rd party admin dashboards do exist, at an additional cost, but IBM really should provide a much easier way to manage the environment.
  • The lack of in-person or online training courses, materials, videos, etc. really discouraged a lot of users. The only decent training we could find (marketing videos aside) was a single video series on Lynda.com which, of course, was an additional cost. In the end that video didn’t really help our users much beyond introductory concepts.
  • IBM includes reporting, but it’s a massive Cognos system requiring some serious hardware and Cognos expertise. We had neither, and would have ultimately opted for a 3rd party add-on for reporting and statistics.
  • An often overlooked concern is eDiscovery. Our contracted eDiscovery service extensively works with various ECMs, but had no idea how they would handle Connections data. The cloud version of Connections offers an add-on for eDiscovery, but as far as we could tell IBM offered nothing for on-premises deployments.
Read full review
Likelihood to Renew
HCL Technologies
Connections has continued to more than meet our needs from a collaboration point of view and we are currently working on integration with our IBM Websphere portal platform to provide an integrated collaboration solution. This scenario will provide our users the best both products have to offer in a single interface.
Read full review
Usability
HCL Technologies
Connections combines all the most useful abilities from various social networks. This makes it useful of course, but it also reduces user adoption time initially by allowing users to get comfortable with basic features. Once they are comfortable, it's easy for users to start exploring. They find new people in the organization to contact, new sources of information, etc. Before you know it, about half of the users are contributing back in some form -- and all with little or no training needed by IT.
Read full review
Reliability and Availability
HCL Technologies
Once Connections was installed, patched, etc. it was ALWAYS up. We only had to bring it down for OS updates to the servers. That seems to be typical of anything that runs on WebSphere; it's bulletproof and could probably run for months and years if the underlying OS didn't require constant patching.
Read full review
Performance
HCL Technologies
IBM Connections web UI, mobile app (data sync to / from the device), and file transfer speeds were almost always very fast. It was rare for a slow-down of any kind, even when doing searches.
Read full review
Support Rating
HCL Technologies
IBM Support has ALWAYS been quick to respond, regardless of the product. Even first level techs seldom provide "canned" responses and they really try to help. If they can't help, they don't wallow around but engage the right person immediately. It's very rare that the first level tech needs to escalate, and even more rare when they do escalate and the next person engaged cannot solve it. We have been more than satisfied with IBM support's quick and professional responses to our issues.
Read full review
Implementation Rating
HCL Technologies
Try to understand you will never find a product which suites all your end user for 100%. IBM Connections is the best of all breeds but if you go look on each functionality on its own there are better example out there. But as IBM COnnections delivers it all in just one platform makes it the best example about integration of different functionality into one platform.
Read full review
Alternatives Considered
HCL Technologies
From the few times that I have used MS SharePoint, I can say that it doesn't seem to hold a candle to the robust features of IBM Connections. The out-of-the-box capabilities of IBM Connections are amazing and are more easy to access and use than what I've seen with MS SharePoint.
Read full review
Scalability
HCL Technologies
Scaling UP is never an issue with IBM's core technologies like WebSphere, DB2, etc. as long as you have or can find the technical resources to implement it. Where IBM seems to fail is scaling DOWN for smaller organizations. Connections 5.0 on-premises would have required us to create 7 servers -- yes, they would be virtualized, but still that's 7 OS licenses, 40 virtual CPU cores, 80GB RAM, and a few TB of hard disk space. All to replace Quick which runs on 1 server with 1 OS license, 4 cores, 8GB RAM and 600GB of disk. Granted, there are major differences in capabilities between the two, but how do you get a CFO understand why features like a mobile app, file sync, and social sharing require 10x the back-end resources?
Read full review
Return on Investment
HCL Technologies
  • Positive - Using IBM Connections has reduced the number of directories and file share repositories previously used for collaboration.
  • Positive - The direction is to stop relying on email for the only method of communicating and sharing knowledge. IBM Connections is in the right step.
Read full review
ScreenShots