What users are saying about
45 Ratings
9 Ratings
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Score 9.6 out of 100
45 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

IBM Control Desk

For companies or persons who want to critically monitor the IT assets in their systems, IBM Control Desk is the program that will make them swiftly identify mistakes and provide possible solutions for them. Furthermore, IBM Control Desk is a straightforward communication program between the ICT department and the end users, where they articulate a challenge and it is immediately sorted out. IBM Control Desk monitors even the functionality of the software in the systems.
Charlie Ndogo | TrustRadius Reviewer

IBM Maximo

IBM Maximo is highly flexible, being able to suit the needs of most of the business that relies on any sort of asset to operate accordingly. Out of the box, Maximo is better suited for companies with large inventories in multiple sites looking for a centralized tracking solution for all of its assets. But, with the proper customization and implementation, it is able to suit small business looking for an efficient solution to track it's inventory as well.
Pedro Henrique de Almeida | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

IBM Control Desk
9.2
IBM Maximo
Organize and prioritize service tickets
IBM Control Desk
9.7
IBM Maximo
Expert directory
IBM Control Desk
8.7
IBM Maximo
Service restoration
IBM Control Desk
8.7
IBM Maximo
Self-service tools
IBM Control Desk
9.0
IBM Maximo
Subscription-based notifications
IBM Control Desk
10.0
IBM Maximo
ITSM collaboration and documentation
IBM Control Desk
8.4
IBM Maximo
ITSM reports and dashboards
IBM Control Desk
9.7
IBM Maximo

ITSM asset management

IBM Control Desk
8.6
IBM Maximo
Configuration mangement
IBM Control Desk
8.7
IBM Maximo
Asset management dashboard
IBM Control Desk
9.0
IBM Maximo
Policy and contract enforcement
IBM Control Desk
8.1
IBM Maximo

Change management

IBM Control Desk
9.1
IBM Maximo
Change requests repository
IBM Control Desk
8.7
IBM Maximo
Change calendar
IBM Control Desk
10.0
IBM Maximo
Service-level management
IBM Control Desk
8.7
IBM Maximo

Pros

IBM Control Desk

  • Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
  • Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
Anonymous | TrustRadius Reviewer

IBM Maximo

  • We like Maximo because it is highly configurable. We have faced challenges in the past where a lot of customizations have been done. This has resulted in a lot of pain when going for upgrades.
  • The recent development in the Asset Performance management area and having the capability to analyze the data has got us really excited and we are looking forward to more advanced capabilities in Maximo 7.6.
  • We have also enjoyed the capabilities it has provided in the operator log and managing our asset master data.
Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer

Cons

IBM Control Desk

  • IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
  • The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
  • Conservative in integrating with some other extensions or software.
Charlie Ndogo | TrustRadius Reviewer

IBM Maximo

  • Hard to implement. A high number of resources and manpower is necessary to implement and upgrade IBM Maximo due to its robustness and number of functionalities.
  • Version fragmentation. Due to the challenge imposed by a version upgrade, it is common to find systems relying on legacy versions of Maximo which might become a challenge for the support team.
  • Unfriendly UI. The excess of functionalities and services available might become a challenge for a starting user. Although it is possible to customize the UI to fit the exact needs of each user, it is important to map exactly what each user needs.
Pedro Henrique de Almeida | TrustRadius Reviewer

Support Rating

IBM Control Desk

IBM Control Desk 5.0
Based on 2 answers
The lack of support from IBM is a concern that should be addressed and something to keep in mind for those thinking about acquiring IBM Control Desk. This problem can be solved by hiring an experienced consulting company that helps you implement, customize and adapt the solution to your specific needs instead of acquiring it directly from IBM.
Anonymous | TrustRadius Reviewer

IBM Maximo

IBM Maximo 8.0
Based on 2 answers
User friendly. No additional training is required for new users. Easy to use. Ticket creation is very simple.
Mohammad Equbal | TrustRadius Reviewer

Alternatives Considered

IBM Control Desk

Ease of configuration is a credible feature from the application, as we have the flexibility of personalizing the software for our needs. Also, IBM Control Desk captures the software problems and issues us with extensive answers for them. The communications that IBM Control Desk makes between the company's ICT department and the users is fruitful and speeds the business operations.
Charlie Ndogo | TrustRadius Reviewer

IBM Maximo

We were using an old software called MPX that had a lot of problems. We wanted to change it and move to a solution that would help us improve. The most used software for asset management in the market was IBM Maximo, so we didn't hesitate to adopt it. We have no regrets.
Gonzalo Segarra | TrustRadius Reviewer

Return on Investment

IBM Control Desk

  • Due to our company being highly focused on IBM Maximo implementation and support, IBM Control Desk is a necessary tool for tracking and support of said Maximo implementations.
  • By implementing IBM Control Desk as the main resource for support, the investment made has been very satisfactory and has brought us an increase in response time and management of tickets.
Anonymous | TrustRadius Reviewer

IBM Maximo

  • Maximo has been a bit of challenge to deploy but we know that in the long term integrated asset management will be key to our success.
  • We do have a good return on investment when it comes to managing inventory in Maximo.
  • We feel that IBM has not done a good job of providing big picture thinking on how we can take strategy across the asset life cycle and execute that in a single system, i.e. Maximo.
Vinay Pushkarna, B.Eng, MBA | TrustRadius Reviewer

Pricing Details

IBM Control Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM Maximo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM Control Desk
9.4
IBM Maximo
6.4

Support Rating

IBM Control Desk
5.0
IBM Maximo
8.0

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