What users are saying about
9 Ratings
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Score 9.6 out of 100
1 Rating
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Score 4 out of 100

Likelihood to Recommend

IBM Control Desk

For companies or persons who want to critically monitor the IT assets in their systems, IBM Control Desk is the program that will make them swiftly identify mistakes and provide possible solutions for them. Furthermore, IBM Control Desk is a straightforward communication program between the ICT department and the end users, where they articulate a challenge and it is immediately sorted out. IBM Control Desk monitors even the functionality of the software in the systems.
Charlie Ndogo | TrustRadius Reviewer

InvGate Assets

Smaller environments (under 1000)
Does not work well w with older systems, xp/2003
Kevin Smith | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

IBM Control Desk
9.2
InvGate Assets
Organize and prioritize service tickets
IBM Control Desk
9.7
InvGate Assets
Expert directory
IBM Control Desk
8.7
InvGate Assets
Service restoration
IBM Control Desk
8.7
InvGate Assets
Self-service tools
IBM Control Desk
9.0
InvGate Assets
Subscription-based notifications
IBM Control Desk
10.0
InvGate Assets
ITSM collaboration and documentation
IBM Control Desk
8.4
InvGate Assets
ITSM reports and dashboards
IBM Control Desk
9.7
InvGate Assets

ITSM asset management

IBM Control Desk
8.6
InvGate Assets
Configuration mangement
IBM Control Desk
8.7
InvGate Assets
Asset management dashboard
IBM Control Desk
9.0
InvGate Assets
Policy and contract enforcement
IBM Control Desk
8.1
InvGate Assets

Change management

IBM Control Desk
9.1
InvGate Assets
Change requests repository
IBM Control Desk
8.7
InvGate Assets
Change calendar
IBM Control Desk
10.0
InvGate Assets
Service-level management
IBM Control Desk
8.7
InvGate Assets

IT Asset Management

IBM Control Desk
InvGate Assets
4.3
Software and hardware inventory tracking
IBM Control Desk
InvGate Assets
6.0
License management
IBM Control Desk
InvGate Assets
3.0
Asset lifecycle monitoring
IBM Control Desk
InvGate Assets
3.0
Asset relationship management
IBM Control Desk
InvGate Assets
5.0

Pros

IBM Control Desk

  • Highly configurable. IBM Control Desk is a flexible tool and able to adapt itself to multiple scenarios once it's properly configured.
  • Data gathering for monitoring. Control Desk is able to efficiently monitor the actual state of your issues and changes.
Anonymous | TrustRadius Reviewer

InvGate Assets

  • Easy deployment
  • Ability to add non pc assets
  • Web based application
Kevin Smith | TrustRadius Reviewer

Cons

IBM Control Desk

  • IBM Control Desk support is not the best, and if it is present, its assistance is minimal.
  • The importance of documentation is something that IBM Control Desk has also slightly ignored, and it facilitates learning.
  • Conservative in integrating with some other extensions or software.
Charlie Ndogo | TrustRadius Reviewer

InvGate Assets

  • Reporting
  • Fine details of system (bios etc)
  • Remote support to end users
Kevin Smith | TrustRadius Reviewer

Support Rating

IBM Control Desk

IBM Control Desk 5.0
Based on 2 answers
The lack of support from IBM is a concern that should be addressed and something to keep in mind for those thinking about acquiring IBM Control Desk. This problem can be solved by hiring an experienced consulting company that helps you implement, customize and adapt the solution to your specific needs instead of acquiring it directly from IBM.
Anonymous | TrustRadius Reviewer

InvGate Assets

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM Control Desk

Ease of configuration is a credible feature from the application, as we have the flexibility of personalizing the software for our needs. Also, IBM Control Desk captures the software problems and issues us with extensive answers for them. The communications that IBM Control Desk makes between the company's ICT department and the users is fruitful and speeds the business operations.
Charlie Ndogo | TrustRadius Reviewer

InvGate Assets

Spiceworks had more features and options but was not designed for a large environment. Also it did not integrate and did not have an API.
Kevin Smith | TrustRadius Reviewer

Return on Investment

IBM Control Desk

  • Due to our company being highly focused on IBM Maximo implementation and support, IBM Control Desk is a necessary tool for tracking and support of said Maximo implementations.
  • By implementing IBM Control Desk as the main resource for support, the investment made has been very satisfactory and has brought us an increase in response time and management of tickets.
Anonymous | TrustRadius Reviewer

InvGate Assets

  • Single pane of glass
  • Inexpensive per endpoint
  • Able to track all harware
Kevin Smith | TrustRadius Reviewer

Screenshots

Pricing Details

IBM Control Desk

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

InvGate Assets

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM Control Desk
9.4
InvGate Assets
4.0

Support Rating

IBM Control Desk
5.0
InvGate Assets

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