What users are saying about
4 Ratings
1 Rating
4 Ratings
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Score 9.4 out of 100
1 Rating
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Score 9 out of 100

Likelihood to Recommend

IBM CPQ

We went from quoting time from hours to minutes or from days to hours after everyone learned its processes, but it's not really worth the time and money invested into it if you can't see those results
Anonymous | TrustRadius Reviewer

Revenue Grid

If you are using Office365 and it is within your budget, utilizing SmartCloud Connect as an interface with a CRM is a no-brainer. It remains hidden when Outlook opens, but with an email selected you can open it with a single click. It then allows you to associate the email and even attachments with email addresses that were included in the to, cc, or from sections of the email. It's a very intuitive user interface and saves time in email tracking.
Kenneth Harrington-Colon | TrustRadius Reviewer

Feature Rating Comparison

CPQ

IBM CPQ
8.5
Revenue Grid
Quote sharing/sending
IBM CPQ
8.0
Revenue Grid
Product configuration
IBM CPQ
9.0
Revenue Grid
Configuration options
IBM CPQ
9.0
Revenue Grid
Pricing rules
IBM CPQ
7.0
Revenue Grid
Price adjustment
IBM CPQ
7.0
Revenue Grid
Purchase history and open contracts
IBM CPQ
9.0
Revenue Grid
Guided selling/Sales portal
IBM CPQ
9.0
Revenue Grid
CPQ reporting & analytics
IBM CPQ
10.0
Revenue Grid
CPQ-CRM integration
IBM CPQ
10.0
Revenue Grid
Attachments to quotes
IBM CPQ
8.0
Revenue Grid
Order capturing
IBM CPQ
7.0
Revenue Grid

Pros

IBM CPQ

  • Provides associated quotes through the life cycle of the opportunity, until the opportunity is either won or lost.
  • You can store all the information you require during the quoting process, including customer details, information about products and the adjustment made to the price of products, and the payment terms and shipment terms that will be used in the order if the quote is converted to an order.
Anonymous | TrustRadius Reviewer

Revenue Grid

  • Keeps email tracking simple within Outlook.
  • Has a global search to allow associating an email with multiple types of accounts (i.e clients, leads, contacts, and activities).
  • Single-button click to open or close the SmartCloud interface in Outlook.
Kenneth Harrington-Colon | TrustRadius Reviewer

Cons

IBM CPQ

  • There were widespread frustrations throughout sales and call center with CPQ originally. But really the reason why CPQ tools are complex is because CPQ processes are complex things to implement.
  • Users today want all the flexibility with none of the complexity. It is one of the biggest challenges in my day-to-day.
Anonymous | TrustRadius Reviewer

Revenue Grid

  • The software updates often, leading to an opening delay the first time it is used in a session.
  • Creating contacts is simple, but can lead to duplicates when proper research for tracking is not utilized by the end user.
  • Extra cost on top of CRM costs add to the bottom line expense of the system.
Kenneth Harrington-Colon | TrustRadius Reviewer

Support Rating

IBM CPQ

IBM CPQ 10.0
Based on 2 answers
Timely and courteous response time from IBM Support any time there was a request that needed to be made.
Anonymous | TrustRadius Reviewer

Revenue Grid

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM CPQ

No answers on this topic

Revenue Grid

Out of all the other utilities we've used, SmartCloud connect seems to be the most stable. The other interfaces sometimes caused glitchy integrations with Outlook, requiring a user to restart the add-in to restore functionality, but so far that has not been the case with SmartCloud Connect. SmartCloud connect also allows you to connect to different CRM's instead of just one, which means you can still use it when migrating between CRM's.
Kenneth Harrington-Colon | TrustRadius Reviewer

Return on Investment

IBM CPQ

  • Faster quoting time from detailed, easy-to-read analytics.
Anonymous | TrustRadius Reviewer

Revenue Grid

  • Departments that use it save time on email tracking, allowing them to focus on client request and tasks.
  • Simple integration with Outlook made it a breeze to set up, allowing for quick expansion or reduction of licenses.
  • Extra cost has prevented us from applying the utility company-wide, which creates dual methodologies for email tracking and training.
Kenneth Harrington-Colon | TrustRadius Reviewer

Screenshots

Pricing Details

IBM CPQ

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Revenue Grid

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM CPQ
10.0
Revenue Grid
9.0

Support Rating

IBM CPQ
10.0
Revenue Grid

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