What users are saying about
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Top Rated
2514 Ratings
22 Ratings
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Score 9 out of 100

Salesforce

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Top Rated
2514 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong | TrustRadius Reviewer

Salesforce

I'd be likely to recommend Salesforce to anyone who has time or resources to develop the system to meet their needs - or to hire that out to another firm. Salesforce is a HUGE tool that comes as a blank slate. and not appropriate for any firm that cannot have a near full time support person or developer.
Jeff Fralick | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

IBM Digital Commerce
7.6
Salesforce
Product catalog & listings
IBM Digital Commerce
8.0
Salesforce
Product management
IBM Digital Commerce
8.0
Salesforce
Bulk product upload
IBM Digital Commerce
8.0
Salesforce
Branding
IBM Digital Commerce
8.0
Salesforce
Mobile storefront
IBM Digital Commerce
8.0
Salesforce
Product variations
IBM Digital Commerce
8.0
Salesforce
Website integration
IBM Digital Commerce
8.0
Salesforce
Visual customization
IBM Digital Commerce
8.0
Salesforce
CMS
IBM Digital Commerce
4.0
Salesforce

Online Shopping Cart

IBM Digital Commerce
6.0
Salesforce
Abandoned cart recovery
IBM Digital Commerce
6.0
Salesforce
Checkout user experience
IBM Digital Commerce
6.0
Salesforce

Online Payment System

IBM Digital Commerce
6.0
Salesforce
eCommerce security
IBM Digital Commerce
6.0
Salesforce

eCommerce Marketing

IBM Digital Commerce
7.0
Salesforce
Promotions & discounts
IBM Digital Commerce
7.0
Salesforce
Personalized recommendations
IBM Digital Commerce
7.0
Salesforce
SEO
IBM Digital Commerce
7.0
Salesforce

eCommerce Business Management

IBM Digital Commerce
6.2
Salesforce
Multi-site management
IBM Digital Commerce
8.0
Salesforce
Order processing
IBM Digital Commerce
5.0
Salesforce
Inventory management
IBM Digital Commerce
6.0
Salesforce
Shipping
IBM Digital Commerce
6.0
Salesforce
Custom functionality
IBM Digital Commerce
6.0
Salesforce

Sales Force Automation

IBM Digital Commerce
Salesforce
8.3
Customer data management / contact management
IBM Digital Commerce
Salesforce
8.9
Workflow management
IBM Digital Commerce
Salesforce
8.2
Territory management
IBM Digital Commerce
Salesforce
8.1
Opportunity management
IBM Digital Commerce
Salesforce
8.8
Integration with email client (e.g., Outlook or Gmail)
IBM Digital Commerce
Salesforce
8.2
Contract management
IBM Digital Commerce
Salesforce
8.3
Quote & order management
IBM Digital Commerce
Salesforce
7.8
Interaction tracking
IBM Digital Commerce
Salesforce
8.5
Channel / partner relationship management
IBM Digital Commerce
Salesforce
8.0

Customer Service & Support

IBM Digital Commerce
Salesforce
8.5
Case management
IBM Digital Commerce
Salesforce
9.0
Call center management
IBM Digital Commerce
Salesforce
8.4
Help desk management
IBM Digital Commerce
Salesforce
8.3

Marketing Automation

IBM Digital Commerce
Salesforce
8.1
Lead management
IBM Digital Commerce
Salesforce
8.2
Email marketing
IBM Digital Commerce
Salesforce
8.0

CRM Project Management

IBM Digital Commerce
Salesforce
8.0
Task management
IBM Digital Commerce
Salesforce
8.4
Billing and invoicing management
IBM Digital Commerce
Salesforce
6.7
Reporting
IBM Digital Commerce
Salesforce
8.8

CRM Reporting & Analytics

IBM Digital Commerce
Salesforce
8.8
Forecasting
IBM Digital Commerce
Salesforce
8.4
Pipeline visualization
IBM Digital Commerce
Salesforce
8.9
Customizable reports
IBM Digital Commerce
Salesforce
9.1

Customization

IBM Digital Commerce
Salesforce
8.6
Custom fields
IBM Digital Commerce
Salesforce
8.7
Custom objects
IBM Digital Commerce
Salesforce
8.8
Scripting environment
IBM Digital Commerce
Salesforce
8.3
API for custom integration
IBM Digital Commerce
Salesforce
8.7

Security

IBM Digital Commerce
Salesforce
8.9
Single sign-on capability
IBM Digital Commerce
Salesforce
8.8
Role-based user permissions
IBM Digital Commerce
Salesforce
8.9

Social CRM

IBM Digital Commerce
Salesforce
8.1
Social data
IBM Digital Commerce
Salesforce
8.2
Social engagement
IBM Digital Commerce
Salesforce
8.0

Integrations with 3rd-party Software

IBM Digital Commerce
Salesforce
8.4
Marketing automation
IBM Digital Commerce
Salesforce
8.5
Compensation management
IBM Digital Commerce
Salesforce
8.2

Platform

IBM Digital Commerce
Salesforce
7.9
Mobile access
IBM Digital Commerce
Salesforce
7.9

Pros

IBM Digital Commerce

  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce nails the reporting suite. It's so robust and refined, that it makes my job 10 times more efficient.
  • Task and recurring meetings. I love logging in everyday and knowing exactly what I have lined up for the day, or at least an idea of it. This helps me organize my calendar.
  • Notes, emails, plugins. I love being able to take notes directly into the Account/Opportunity, and then in turn send emails directly to the client from there as well. Also, if i'm in my work email, and I email a client directly, I can then easily attach said email into my Salesforce account via one easy click.
John Hilburn | TrustRadius Reviewer

Cons

IBM Digital Commerce

  • The e-Marketing spots contain content associated with marketing activities to target customer segment - needs some improvement. The algorithm to set up the priority of each of the Web Activity with in eMarketing spot is little bit confusing.
  • The catalog load can be simplified.
  • WebSphere Commerce is a huge application - someone needs to spend at least 5-6 years to learn about the whole application.
Anonymous | TrustRadius Reviewer

Salesforce

  • Quick access to report "button(s)" on dashboard. Right now you have to go to the Reports Tab, find the report template and run it. In Sales, we look at the same reports daily, and for individual sales personnel, being able to click 1 button to get to their accounts with the through date always being updated to "today" (so it doesn't have to be selected every single day before running the report) - would be of great help.
Leslie Bradford | TrustRadius Reviewer

Likelihood to Renew

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 2 answers
The scalability and various configurations of the product allows for a wide range of e-commerce site features. It provides a storefront to begin with so it helps with speeding up development.
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.5
Based on 36 answers
Salesforce is like a bucket of legos. Everyone gets the same bucket, but can build anything you want out of it. I've worked on Salesforce instances for: construction, non-profits, job training, music industries, medical insurance, medical billing, paid parking, and international medical diagnostic companies.
Kyle Dugger | TrustRadius Reviewer

Reliability and Availability

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years. Accordingly, I only recall our instance of Salesforce having one unscheduled, brief down time over 6 years. I can't remember for sure, but it may have been due to our Internet Service Provider (ISP) versus Salesforce itself. Also, Salesforce does it's best to keep customers in the loop:

Trust.salesforce.com is the salesforce.com community's home for real-time information on system performance and security. On this site you'll find:

Live and historical data on system performance
Up-to-the minute information on planned maintenance
Phishing, malicious software and social engineering threats
Best security practices for your organization
Information on how we safeguard your data
Rob Gottschalk | TrustRadius Reviewer

Performance

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

IBM Digital Commerce

IBM Digital Commerce 8.0
Based on 1 answer
No answer on this topic is available.

Salesforce

Salesforce 6.0
Based on 32 answers
Since we do not pay for Premier Support, the agreed upon response times are still pretty good. It is a little ridiculous that you should need to pay tens of thousands of dollars for their best support options and training.
Brent Booth | TrustRadius Reviewer

In-Person Training

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
All instructors are Salesforce certified. If you have done any type of customization, then it probably makes more sense to use the consulting partner who implemented your instance of Salesforce for training
Rob Gottschalk | TrustRadius Reviewer

Online Training

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
The quality of Salesforce's standard online training is high, but limited by nature as to what it covers.
Here are some common online courses -
Getting Started: Navigating Salesforce
Getting Started: Using the Sales Cloud
Getting Started: Administering Salesforce
Getting Started with Reports and Dashboards
Social Media Goes to Work: Chatter
Securing your Salesforce Organization
Getting Started with Data.com
Getting Started with Force.com Pages (Visualforce)
Writing Secure Applications on Force.com
Rob Gottschalk | TrustRadius Reviewer

Implementation Rating

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand Salesforce's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the Salesforce dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

IBM Digital Commerce

IBM Digital Commerce was a lot more customizable and had a good engine for us to make enhancements. We were not locked down to certain integrations and we were able to utilize a lot of the features outside of the box vs using a prescribed set of features and functionality that other tools would force us to use
Anonymous | TrustRadius Reviewer

Salesforce

Salesforce is head and shoulders above any other CRM available on the market. It integrates with Gmail and almost any other third-party tool that your company plans to use, making it the most robust and integrated tool available.
Zach Ettelman | TrustRadius Reviewer

Scalability

IBM Digital Commerce

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
Salesforce has the unique ability to scale to new products and offerings quickly growing with your enterprise.
Todd Duclos | TrustRadius Reviewer

Return on Investment

IBM Digital Commerce

  • For our clients in the apparel industry, the flexibility that WCS provides to scale up really helped their online business to grow tremendously.
  • Our client in the restaurant industry can't quite leverage what WCS has to offer though as it doesn't really fit their shopping model.
  • Another positive impact is that it allows our clients to streamline their commerce system in interacting with their backend.
Joel Ong | TrustRadius Reviewer

Salesforce

  • Salesforce.com has contributed to a more efficient overall organization in particular lowering cycle times required by technology in the field and in finance.
  • Salesforce.com has played a large part in a formidable increase in our sales close rate.
  • Salesforce.com has dramatically increased our insight into our business.
Irene Chivily Von Toussaint | TrustRadius Reviewer

Screenshots

Pricing Details

IBM Digital Commerce

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM Digital Commerce
9.0
Salesforce
8.4

Likelihood to Renew

IBM Digital Commerce
8.0
Salesforce
10.0

Usability

IBM Digital Commerce
Salesforce
7.5

Reliability and Availability

IBM Digital Commerce
Salesforce
9.8

Performance

IBM Digital Commerce
Salesforce
9.0

Support Rating

IBM Digital Commerce
8.0
Salesforce
6.0

In-Person Training

IBM Digital Commerce
Salesforce
7.9

Online Training

IBM Digital Commerce
Salesforce
9.1

Implementation Rating

IBM Digital Commerce
Salesforce
9.4

Scalability

IBM Digital Commerce
Salesforce
10.0

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