HCL Digital Experience

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HCL Digital Experience
Score 7.7 out of 10
N/A
HCL Digital Experience is based on the former IBM Web Content Manager and IBM WebSphere Portal products, acquired by HCL Technologies from IBM in late 2018. The product allows the user to create, manage and deliver engaging omnichannel digital experiences to audiences with responsive content, targeted offers, seamlessly integrated applications and consistent branding across channels (web, mobile, and hybrid mobile/web applications and more).N/A
Pricing
HCL Digital Experience
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
HCL Digital Experience
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HCL Digital Experience
Considered Both Products
HCL Digital Experience
Chose HCL Digital Experience
Each of the options had good points and bad points. Building a site with tight integration to HCL Commerce and SAP backend systems was just easier with HCL DX. Security is also a concern and HCL DX provided better fine-grained security across the board. HCL DX also allowed us …
Chose HCL Digital Experience
When compared with CMS products like Adobe Day CQ, Fatwire, Interwoven:
        • IBM Web Content manager is reliable and scalable
        • Better customer service and IBM is keen on helping customers fix any issues with quick turnaround
Chose HCL Digital Experience
IBM Web Content Manager comes with IBM WebSphere Portal. Both [have been] leaders in the portals and content management space for a long time with proven capabilities. Our clients also have other products from the IBM stack and they fit along nicely.
Chose HCL Digital Experience
I used Liferay WCM; the open source system is too customizable such that what you get out of the box is not adequate. However, the portal pages in Liferay blend better with WCM than IBM: This is not always an advantage if you want to build a WCM site separated from portal …
Chose HCL Digital Experience
Magento and Prestashop are E-commerce CMS platforms.
They are used in a different scale of application than WCM.
Top Pros
Top Cons
Features
HCL Digital Experience
Security
Comparison of Security features of Product A and Product B
HCL Digital Experience
5.0
5 Ratings
46% below category average
Role-based user permissions5.05 Ratings
Platform & Infrastructure
Comparison of Platform & Infrastructure features of Product A and Product B
HCL Digital Experience
4.1
5 Ratings
65% below category average
API4.14 Ratings
Internationalization / multi-language4.15 Ratings
Web Content Creation
Comparison of Web Content Creation features of Product A and Product B
HCL Digital Experience
2.9
5 Ratings
89% below category average
WYSIWYG editor7.04 Ratings
Code quality / cleanliness3.15 Ratings
Admin section3.15 Ratings
Page templates1.15 Ratings
Library of website themes1.15 Ratings
Mobile optimization / responsive design4.04 Ratings
Publishing workflow1.14 Ratings
Form generator3.02 Ratings
Web Content Management
Comparison of Web Content Management features of Product A and Product B
HCL Digital Experience
1.9
5 Ratings
115% below category average
Content taxonomy1.15 Ratings
SEO support2.15 Ratings
Bulk management2.13 Ratings
Availability / breadth of extensions2.14 Ratings
Community / comment management2.13 Ratings
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HCL Digital Experience
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Score 9.0 out of 10
Enterprises
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All AlternativesView all alternatives
User Ratings
HCL Digital Experience
Likelihood to Recommend
9.0
(11 ratings)
Likelihood to Renew
5.7
(6 ratings)
Usability
9.0
(2 ratings)
Support Rating
7.0
(1 ratings)
Implementation Rating
7.0
(1 ratings)
Product Scalability
9.0
(1 ratings)
User Testimonials
HCL Digital Experience
Likelihood to Recommend
HCL Technologies
HCL DX does really well at managing and maintaining the site. It allows the business to basically maintain the site while IT spent time developing new and enhanced functions. The main issue I currently have with HCL DX is not directly with the product but it does play a role. It is difficult finding skilled resources to support HCL DX in my experience.
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Pros
HCL Technologies
  • With Version 8.5, IBM Web Content Manager introduced in place editing capabilities which allow authors to make content edits on sections of the page instead of going to the content itself. This feature allows authors to make changes in context of the page and preview changes within the actual look and feel of a live page.
  • Projects provide a collaborative atmosphere for the author community so that authors can interact and work as a team to manage inter-dependent content changes under one project and publish all changes at once, instead of working separately on individual content changes. This brings awareness across authors in an organization and easy knowledge share.
  • IBM Digital Data Connector is a cool feature that allows [users] to integrate external content sources onto the portal using IBM Web Content Manager presentation components. This allows UI/UX designers to present integrated external data in any manner they want, manage UI changes with an underlying approval process and leverage syndication to push changes live immediately.
  • IBM Web Content Manager offers a targeted content feature that allows business users to deliver personalized content to customers based on customer demographic information, browsing history and other transaction related information. Any rules created follow the publishing process thereby making it just a configurable item resulting in less turn around to turn on the feature on a website.
  • IBM Web Content Manager offers 'multi lingual solution' out of the box which allows content creation for almost all popular languages.
  • Syndication feature has improved a lot and it now provides a detailed views comprising of 'failed items', 'items that have syndicated successfully, 'items in queue'. Failed items view provides detailed and clear cut information of what resulted in failure helping IT to troubleshoot problems easily.
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Cons
HCL Technologies
  • IBM Web Content Manager should provide some easily usable connectors through a GUI to connect to bring content from custom data sources including connecting to Salesforce and custom databases.
  • Should further optimize and enhance creation of rich and responsive content driven UIs on various digital channels.
  • Should further optimize and enhance content personalization features.
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Likelihood to Renew
HCL Technologies
IBM products always moves forward to adapt to new requirements and technologies. I have used versions 6, 6.1, 7 and 8 of IBM WCM, and I know IBM is ready to revamp the tool based on emerging needs, and still provide the capabilities to migrate your old system to the newer versions.
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Usability
HCL Technologies
New versions has increased user experience facilitating usability.
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Support Rating
HCL Technologies
We had some issues related with performing and the support was suitable and sucessful.
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Implementation Rating
HCL Technologies
Implementation was successful due to Websphere application server used.
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Alternatives Considered
HCL Technologies
Magento and Prestashop are E-commerce CMS platforms. They are used in a different scale of application than WCM.
Concerning Joomla, it's a useful CMS forsmaller website. Once again this is an other scale of application than WCM Liveray can compete WCM 7 concerning the : ¤ specific development ¤ security ¤ responsive
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Return on Investment
HCL Technologies
  • Negative: Very complex architecture for on-premise deployments (too many servers to installed)
  • Positive: Easy customization
  • Negative: Architecture limited to cloud solutions
  • WCM is an old product and needs an update
  • Blog, and community are not integrated in Digital Manager for discussion
  • Templates are not available to integrate basic services (FileNet, more complex BPM , e-commerce)
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ScreenShots