What users are saying about
27 Ratings
27 Ratings
27 Ratings
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Score 8.9 out of 100
27 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

IBM FileNet

I would highly recommend IBM FileNet Content Manager to anyone who has needs that align with the following constraints:
  1. A client who needs highly resilient storage for content such as documents, media files, etc.
  2. A client who has a skilled support team that can perform periodic maintenance tasks on FileNet servers, WebSphere, and database
Ahmed Anwar Nasr | TrustRadius Reviewer

Kofax Capture

Kofax [Capture] meets our needs and for the most part is easy to use and setup. Configuration could be a little bit easier. The scripting language is a double edge sword if you will. It gives you nearly unlimited possibilities to script what you need, but the downside is you have to script it. Does a good job at batching and scanning documents. The tool integrates well into our workflow which makes our business partners happy and in turn provides for happy customers.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

IBM FileNet
8.5
Kofax Capture
Content capture & imaging
IBM FileNet
7.6
Kofax Capture
File sync, storage & archiving
IBM FileNet
9.8
Kofax Capture
Document management
IBM FileNet
9.6
Kofax Capture
Records management
IBM FileNet
9.8
Kofax Capture
Content search & retrieval
IBM FileNet
9.8
Kofax Capture
Enterprise content collaboration
IBM FileNet
7.3
Kofax Capture
Content publishing & creation
IBM FileNet
7.6
Kofax Capture
Security, risk management & information governance
IBM FileNet
9.0
Kofax Capture
Contract lifecycle management
IBM FileNet
8.8
Kofax Capture
Automated workflows
IBM FileNet
9.5
Kofax Capture
Artificial intelligence
IBM FileNet
6.0
Kofax Capture
Mobile support
IBM FileNet
8.0
Kofax Capture
Integration
IBM FileNet
7.6
Kofax Capture

Pros

IBM FileNet

  • Security.
  • Classification.
  • Organization.
  • Good encryption.
Ben Williams | TrustRadius Reviewer

Kofax Capture

  • The VRS application included with Kofax Capture is the best image pre-processing platform available on the market today. It can handle a wide array of common document problems such as skew, flipping, wrinkles, lines, and dots.
  • The platform is incredibly scriptable and can be customized to handle all sorts of unusual document contents to allow information to be extracted that many other platforms just struggle on. Table extraction, line item matching, and smart extraction are all strong points with this platform.
  • Through the use of SBL and .NET the platform can be expanded and scaled quite easily to allow for the software to be integrated into existing business processes and platforms with ease.
Anonymous | TrustRadius Reviewer

Cons

IBM FileNet

  • User Interface could be better
  • Pricing could be better
  • Product training and documentation
Anonymous | TrustRadius Reviewer

Kofax Capture

  • We struggled with configuring Kofax with AP Automation. We used to receive vouchers in different formats by different companies, by different departments. The people from different departments used to scan those vouchers through regular scanners to a central location, which ended up as image pdfs. We fed these image pdfs through Kofax Capture for character recognition, which was painful as the accuracy of recognition was 50 to 60%.
  • Having a connectors with a workflow tool would be helpful where people can validate and approve the output.
  • More samples and documentation related to use of API in .NET applications would be a good improvement, that would help users to adapt the product easily into their organization.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

IBM FileNet

No score
No answers yet
No answers on this topic

Kofax Capture

Kofax Capture 9.0
Based on 1 answer
Cost of Kofax is high, however the cost to benefit scenarios always pay off.
Anonymous | TrustRadius Reviewer

Usability

IBM FileNet

IBM FileNet 9.0
Based on 1 answer
From a developer's perspective, IBM FileNet Content Manager is definitely usable but the user experience and user interface for some of the development tools used in IBM FileNet Content Manager need a big improvement.From an end user's perspective; however, the usability is excellent. IBM Content Navigator, which is the default UI shipped with FileNet, is very good in terms of UI/UX, extendibility, customization options, and feature set.
Ahmed Anwar Nasr | TrustRadius Reviewer

Kofax Capture

No score
No answers yet
No answers on this topic

Support Rating

IBM FileNet

IBM FileNet 9.3
Based on 2 answers
It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
Ben Williams | TrustRadius Reviewer

Kofax Capture

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM FileNet

FileNet v ApplicationXtender
FileNet - much more robust.
ApplicationXtender - far more lightweight, easier to deploy and configure. Much more limited in scope.
Anonymous | TrustRadius Reviewer

Kofax Capture

Kofax Capture is much costlier with compared to other competitive applications but is also provides many more features than other applications.
Rahul Shinde | TrustRadius Reviewer

Return on Investment

IBM FileNet

  • A lot of improvement is required to FileNet error descriptions when we encounter with any FileNet errors.
  • For document management, workflow management and content repository. FileNet's capability to manage large number of files is awesome and robust.
  • Automation of business process which we developed for our last client has significantly improved their day to day process.
Anonymous | TrustRadius Reviewer

Kofax Capture

  • We were able to decrease personnel expenditures as there was not a need for individuals to index documents prior to incorporating them into the record.
Kimberley Thrash, MSHR, CHPSE | TrustRadius Reviewer

Pricing Details

IBM FileNet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

IBM FileNet Editions & Modules

Additional Pricing Details

Kofax Capture

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kofax Capture Editions & Modules

Edition
Kofax Capture$3,5001
  1. per year
Additional Pricing Details

Rating Summary

Likelihood to Recommend

IBM FileNet
9.4
Kofax Capture
9.5

Likelihood to Renew

IBM FileNet
Kofax Capture
9.0

Usability

IBM FileNet
9.0
Kofax Capture

Support Rating

IBM FileNet
9.3
Kofax Capture

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