What users are saying about
27 Ratings
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Score 8.9 out of 100
66 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

IBM FileNet

I would highly recommend IBM FileNet Content Manager to anyone who has needs that align with the following constraints:
  1. A client who needs highly resilient storage for content such as documents, media files, etc.
  2. A client who has a skilled support team that can perform periodic maintenance tasks on FileNet servers, WebSphere, and database
Ahmed Anwar Nasr | TrustRadius Reviewer

OpenText Content Suite

Your organisation has to support the type of document and records management needed for this to work. In an organisation that only needs to store documents and maybe share with many different parties, this might not be the best-suited software. In a large organisation with stringent document and records management policies, this suite is well suited. It makes management of documents across business units easy to manage and control.
Neill Payne | TrustRadius Reviewer

Feature Rating Comparison

Enterprise Content Management

IBM FileNet
8.5
OpenText Content Suite
8.9
Content capture & imaging
IBM FileNet
7.6
OpenText Content Suite
9.9
File sync, storage & archiving
IBM FileNet
9.8
OpenText Content Suite
9.1
Document management
IBM FileNet
9.6
OpenText Content Suite
9.1
Records management
IBM FileNet
9.8
OpenText Content Suite
9.0
Content search & retrieval
IBM FileNet
9.8
OpenText Content Suite
9.0
Enterprise content collaboration
IBM FileNet
7.3
OpenText Content Suite
9.1
Content publishing & creation
IBM FileNet
7.6
OpenText Content Suite
8.9
Security, risk management & information governance
IBM FileNet
9.0
OpenText Content Suite
9.0
Contract lifecycle management
IBM FileNet
8.8
OpenText Content Suite
9.4
Automated workflows
IBM FileNet
9.4
OpenText Content Suite
9.2
Artificial intelligence
IBM FileNet
6.0
OpenText Content Suite
8.9
Mobile support
IBM FileNet
8.0
OpenText Content Suite
6.9
Integration
IBM FileNet
7.6
OpenText Content Suite
8.1

Pros

IBM FileNet

  • Security.
  • Classification.
  • Organization.
  • Good encryption.
Ben Williams | TrustRadius Reviewer

OpenText Content Suite

  • ECM OpenText version is secure and easy to use
  • The different versions makes it easy to accomplish different tasks . We have more than three versions deployed in our company
  • The software is highly scalable
  • There are many customization options
  • The software is relatively affordable
Anonymous | TrustRadius Reviewer

Cons

IBM FileNet

  • User Interface could be better
  • Pricing could be better
  • Product training and documentation
Anonymous | TrustRadius Reviewer

OpenText Content Suite

  • The installation and configuration steps need to be made by someone from OpenText due to the difficulty of the process.
Gabriel Krahn | TrustRadius Reviewer

Likelihood to Renew

IBM FileNet

No score
No answers yet
No answers on this topic

OpenText Content Suite

OpenText Content Suite 8.0
Based on 1 answer
The staff is comfortable with it and I doubt they'd change at this point.
Paul Benenati | TrustRadius Reviewer

Usability

IBM FileNet

IBM FileNet 9.0
Based on 1 answer
From a developer's perspective, IBM FileNet Content Manager is definitely usable but the user experience and user interface for some of the development tools used in IBM FileNet Content Manager need a big improvement.From an end user's perspective; however, the usability is excellent. IBM Content Navigator, which is the default UI shipped with FileNet, is very good in terms of UI/UX, extendibility, customization options, and feature set.
Ahmed Anwar Nasr | TrustRadius Reviewer

OpenText Content Suite

OpenText Content Suite 8.0
Based on 1 answer
The interface is easy to understand and learn quickly.
Paul Benenati | TrustRadius Reviewer

Reliability and Availability

IBM FileNet

No score
No answers yet
No answers on this topic

OpenText Content Suite

OpenText Content Suite 8.0
Based on 2 answers
I never had any issues with access internally or via VPN. But, the response via VPN, was a bit slow.
Paul Benenati | TrustRadius Reviewer

Performance

IBM FileNet

No score
No answers yet
No answers on this topic

OpenText Content Suite

OpenText Content Suite 8.0
Based on 2 answers
  • I used OpenText nearly every day and I never had any performance issues that I can recall. That said, it's not terribly fast either.
Paul Benenati | TrustRadius Reviewer

Support Rating

IBM FileNet

IBM FileNet 9.3
Based on 2 answers
It's a great tool for our legacy system however the implementation, management time and lack of a niche provided by IBM makes it a difficult tool to recommend in a fast-paced market.
Ben Williams | TrustRadius Reviewer

OpenText Content Suite

OpenText Content Suite 9.0
Based on 2 answers
OpenText has an outstanding support and knowledge base. All problems which couldn't be solved by us (high complexity cases) were promptly resolved and the resolution also shared with us.
Gabriel Krahn | TrustRadius Reviewer

Implementation Rating

IBM FileNet

No score
No answers yet
No answers on this topic

OpenText Content Suite

OpenText Content Suite 8.0
Based on 2 answers
No, it's pretty easy to implement and use.
Paul Benenati | TrustRadius Reviewer

Alternatives Considered

IBM FileNet

FileNet v ApplicationXtender
FileNet - much more robust.
ApplicationXtender - far more lightweight, easier to deploy and configure. Much more limited in scope.
Anonymous | TrustRadius Reviewer

OpenText Content Suite

OpenText is stronger in the management of high volume and secure information. However, SharePoint, while less functional from a document management perspective, provides a much stronger user interface which eases user adoption and the presentation of content. SharePoint also has a significantly larger ecosystem of developers and partners that makes solutions more available.
Anonymous | TrustRadius Reviewer

Return on Investment

IBM FileNet

  • A lot of improvement is required to FileNet error descriptions when we encounter with any FileNet errors.
  • For document management, workflow management and content repository. FileNet's capability to manage large number of files is awesome and robust.
  • Automation of business process which we developed for our last client has significantly improved their day to day process.
Anonymous | TrustRadius Reviewer

OpenText Content Suite

  • It has ensured that some processes can be expedited through the document management coupled with workflow. This give us the ability to provide a better services to the public.
  • It has reduced the use of paper since you can now access your document from your laptop or mobile device to use within meeting or even working from home.
  • It has saved on time by sharing document with parties thousands of kilometers away. and they can collaborate and the document is available immediately for access on this side. There is only one version available and multiple document attached to emails.
Neill Payne | TrustRadius Reviewer

Pricing Details

IBM FileNet

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

OpenText Content Suite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

IBM FileNet
9.4
OpenText Content Suite
9.3

Likelihood to Renew

IBM FileNet
OpenText Content Suite
8.0

Usability

IBM FileNet
9.0
OpenText Content Suite
8.0

Reliability and Availability

IBM FileNet
OpenText Content Suite
8.0

Performance

IBM FileNet
OpenText Content Suite
8.0

Support Rating

IBM FileNet
9.3
OpenText Content Suite
9.0

Implementation Rating

IBM FileNet
OpenText Content Suite
8.0

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