What users are saying about
43 Ratings
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Score 7.1 out of 100
5 Ratings
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Score 10 out of 100

Likelihood to Recommend

IBM Maximo

IBM Maximo is highly flexible, being able to suit the needs of most of the business that relies on any sort of asset to operate accordingly. Out of the box, Maximo is better suited for companies with large inventories in multiple sites looking for a centralized tracking solution for all of its assets. But, with the proper customization and implementation, it is able to suit small business looking for an efficient solution to track it's inventory as well.
Pedro Henrique de Almeida profile photo

Infor CloudSuite EAM

EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
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Pros

IBM Maximo

  • We like Maximo because it is highly configurable. We have faced challenges in the past where a lot of customizations have been done. This has resulted in a lot of pain when going for upgrades.
  • The recent development in the Asset Performance management area and having the capability to analyze the data has got us really excited and we are looking forward to more advanced capabilities in Maximo 7.6.
  • We have also enjoyed the capabilities it has provided in the operator log and managing our asset master data.
Vinay Pushkarna, B.Eng, MBA profile photo

Infor CloudSuite EAM

  • Easy form customization
  • Cloud based for simple access
  • Option to create multiple access levels
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Cons

IBM Maximo

  • Hard to implement. A high number of resources and manpower is necessary to implement and upgrade IBM Maximo due to its robustness and number of functionalities.
  • Version fragmentation. Due to the challenge imposed by a version upgrade, it is common to find systems relying on legacy versions of Maximo which might become a challenge for the support team.
  • Unfriendly UI. The excess of functionalities and services available might become a challenge for a starting user. Although it is possible to customize the UI to fit the exact needs of each user, it is important to map exactly what each user needs.
Pedro Henrique de Almeida profile photo

Infor CloudSuite EAM

  • Allow system administrators to manipulate canned Infor EAM reports.
  • Remove menus that were used in earlier versions so they don't get confused for use in current versions.
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Usability

IBM Maximo

No score
No answers yet
No answers on this topic

Infor CloudSuite EAM

Infor CloudSuite EAM 9.0
Based on 1 answer
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
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Support

IBM Maximo

No score
No answers yet
No answers on this topic

Infor CloudSuite EAM

Infor CloudSuite EAM 8.0
Based on 1 answer
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
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Alternatives Considered

IBM Maximo

We were using an old software called MPX that had a lot of problems. We wanted to change it and move to a solution that would help us improve. The most used software for asset management in the market was IBM Maximo, so we didn't hesitate to adopt it. We have no regrets.
Gonzalo Segarra profile photo

Infor CloudSuite EAM

Infor EAM is much better than the alternates that I've used in the past. We selected Infor EAM for their customization features and their phenomenal support team.
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Return on Investment

IBM Maximo

  • Maximo has been a bit of challenge to deploy but we know that in the long term integrated asset management will be key to our success.
  • We do have a good return on investment when it comes to managing inventory in Maximo.
  • We feel that IBM has not done a good job of providing big picture thinking on how we can take strategy across the asset life cycle and execute that in a single system, i.e. Maximo.
Vinay Pushkarna, B.Eng, MBA profile photo

Infor CloudSuite EAM

  • Increased maintenance labor utilization
  • Decreased part inventory cost by showing parts that currently are used
  • Easily keeps track of equipment cost
Brad Mikes profile photo

Pricing Details

IBM Maximo

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Infor CloudSuite EAM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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