HxGN EAM vs. IBM Maximo Application Suite

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HxGN EAM
Score 7.8 out of 10
N/A
HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.N/A
IBM Maximo Application Suite
Score 8.2 out of 10
N/A
IBM Maximo Application Suite is an enterprise asset management (EAM) platform.N/A
Pricing
HxGN EAMIBM Maximo Application Suite
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
HxGN EAMIBM Maximo Application Suite
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
HxGN EAMIBM Maximo Application Suite
Considered Both Products
HxGN EAM
Chose HxGN EAM
HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is …
Chose HxGN EAM
The ease of configuration, scalability, and built-in functionality were the main reasons for us to go with EAM.
IBM Maximo Application Suite
Chose IBM Maximo Application Suite
IBM Maximo contains OotB much more detailed applications than HxGN
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
HxGN EAMIBM Maximo Application Suite
Small Businesses

No answers on this topic

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Medium-sized Companies
Qualys TruRisk Platform
Qualys TruRisk Platform
Score 8.3 out of 10
Qualys TruRisk Platform
Qualys TruRisk Platform
Score 8.3 out of 10
Enterprises
Qualys TruRisk Platform
Qualys TruRisk Platform
Score 8.3 out of 10
Qualys TruRisk Platform
Qualys TruRisk Platform
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HxGN EAMIBM Maximo Application Suite
Likelihood to Recommend
8.0
(5 ratings)
8.0
(42 ratings)
Likelihood to Renew
-
(0 ratings)
7.6
(4 ratings)
Usability
9.0
(1 ratings)
7.3
(2 ratings)
Support Rating
8.0
(1 ratings)
7.1
(3 ratings)
Implementation Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
HxGN EAMIBM Maximo Application Suite
Likelihood to Recommend
Hexagon AB
EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
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IBM
IBM Maximo Application Suite is well suited for organizations looking for an application to track their end-to-end procurement and supply chain process. It can also be used for billing services, but that would mainly be for services provided as part of a work order, not voluminous customer billing. IBM Maximo Application Suite allows us to have one application where someone from procurement can input contracts and details, someone from any various department can create a requisition and superiors can use automated workflow to approve a purchase order, and someone at an operations location can receive and store materials. Subsequently, someone in the field can submit their hours and material used and it be approved via automated workflow for an invoice to be created. Payment functionality is possible, but we did not implement this aspect of IBM Maximo Application Suite. To note, throughout the process, interfacing can be set up to send transactions to your general ledger. As far as interfacing, IBM Maximo Application Suite also offers tools and configuration to set up endpoints. We have been able to set up REST APIs and request/responses without heavy involvement from developers. This is a nice bonus if integrating with multiple applications.
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Pros
Hexagon AB
  • Real-time reporting; this was an improvement on the stand-along Microsoft Excel-based reports
  • Integrates with Oracle; linking to an enterprise system help to link with the ledger
  • Generally user friendly; the user interface and navigation is relatively intuitive to use
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IBM
  • Delivers Out-of-Box solutions for various industries without the need for customization and configuration
  • Modules and Applications are well developed and linked in an orderly way, with proper documentation and help guides that allow end users to start using the system with ease
  • Powerful Work Management, Contracts, Inventory, and Purchasing applications and features that are a better match to other ERP applications today
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Cons
Hexagon AB
  • The update schedule takes some getting used to
  • Possible to accidentally lock yourself out of your own account (if admin)
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IBM
  • Hard to implement. A high number of resources and manpower is necessary to implement and upgrade IBM Maximo due to its robustness and number of functionalities.
  • Version fragmentation. Due to the challenge imposed by a version upgrade, it is common to find systems relying on legacy versions of Maximo which might become a challenge for the support team.
  • Unfriendly UI. The excess of functionalities and services available might become a challenge for a starting user. Although it is possible to customize the UI to fit the exact needs of each user, it is important to map exactly what each user needs.
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Likelihood to Renew
Hexagon AB
No answers on this topic
IBM
The versatility, strength, and value that IBM Maximo adds to our company's asset management procedures. The platform has greatly increased operational efficiency and asset performance by streamlining jobs, automating procedures, and offering customizable solutions. Furthermore, IBM's constant assistance and updates have been crucial in meeting changing company requirements. Though there's always potential for improvement.
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Usability
Hexagon AB
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
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IBM
The gui screens in IBM Maximo Application Suite are not overly cluttered with options to click and navigate to new areas. That is, the display is more of a layout of fields that the user can either input data or just interpret what is on the screen. For those in IT, there is even a feature (press Alt+F1) that will show you the exact table and column of any field selected.
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Support Rating
Hexagon AB
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
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IBM
I have regularly contacted IBM Support to report issues and raise requests for issues we face during project implementations. The response from them has overall been good and to the point, and they get back to us within a day or 2 and guide us through the process of fixing it or providing an interim fix of the product
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Alternatives Considered
Hexagon AB
HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM, IBM Maximo, etc. It may be best to include it as part of the options assessed for a solution to consider.
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IBM
As a computerized maintenance management system i do not have experience of any other system. The only experience I have is for Maximo and it works excellent for me. I am using many modules available in Maximo and all of these modules are almost fulfilling all of my business needs.
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Return on Investment
Hexagon AB
  • Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this.
  • Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments.
  • The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices.
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IBM
  • Need multiple IT developers and DBA's to run the software at an enterprise level.
  • We use it for logging and taking repair work orders, handling of parts orders, and fulfillment and job scheduling.
  • The desktop version is very easy to use
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ScreenShots

IBM Maximo Application Suite Screenshots

Screenshot of Reliability Strategies, and its supporting content library. IBM Maximo Application Suite integrates computerized maintenance management system (CMMS), enterprise asset management (EAM), asset performance management (APM) and now RCM in one single platform, accelerated by a failure mode and effects analysis (FMEA) and job plan library.Screenshot of where the appropriate ITSM information is gathered in one place, so that service teams will have a better ticketing system, an improved IT service delivery and a more responsive incident management system, as well as a better configuration management.