What users are saying about
26 Ratings
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Score 7.8 out of 100
7 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

IBM Rational Team Concert

Well suited area in my team: Our production support team uses it for day to day incident management and problem management. Its built-in features fit the ITIL framework perfectly. Less appropriate area in my team:We are changing our team structure to DevOps and our software development cycle from a traditional waterfall model to Agile. RTC is not as good as JIRA in Kanban and scrum.
Anonymous | TrustRadius Reviewer

ZenHub

If you have more than 2 developers this thing is basically a requirement within github to manage sprints if you use agile methodology. Why use a different website entirely when you can run your entire board right from github itself? I've tried other solutions but basing everything on github issues makes it so no duplicate work has to take place. If the UX quirks and mobile were fixed this would be 10/10 for me!If you're only one or two devs on a team it may be overkill to use, but if you're going to scale it's better to put the process in early.
Matthew Gardner | TrustRadius Reviewer

Feature Rating Comparison

Project Management

IBM Rational Team Concert
ZenHub
7.6
Task Management
IBM Rational Team Concert
ZenHub
9.6
Resource Management
IBM Rational Team Concert
ZenHub
6.2
Scheduling
IBM Rational Team Concert
ZenHub
7.4
Workflow Automation
IBM Rational Team Concert
ZenHub
7.4
Team Collaboration
IBM Rational Team Concert
ZenHub
9.6
Support for Agile Methodology
IBM Rational Team Concert
ZenHub
10.0
Support for Waterfall Methodology
IBM Rational Team Concert
ZenHub
1.0
Document Management
IBM Rational Team Concert
ZenHub
4.3
Email integration
IBM Rational Team Concert
ZenHub
8.4
Mobile Access
IBM Rational Team Concert
ZenHub
7.6
Timesheet Tracking
IBM Rational Team Concert
ZenHub
10.0
Change request and Case Management
IBM Rational Team Concert
ZenHub
9.3

Professional Services Automation

IBM Rational Team Concert
ZenHub
9.0
Quotes/estimates
IBM Rational Team Concert
ZenHub
10.0
Project & financial reporting
IBM Rational Team Concert
ZenHub
8.0

Pros

IBM Rational Team Concert

  • Provides a complete workflow of work items to be performed within a team.
  • Provides customizable templates for creating and modifying the workflows based on how your team functions.
  • Provides, easy to use reports and querying functionality for managers to get a good glimpse of the overall project.
Anonymous | TrustRadius Reviewer

ZenHub

  • Integration with GitHub.
  • Great Kanban board functionality.
Kurt Martin | TrustRadius Reviewer

Cons

IBM Rational Team Concert

  • GUI can be implemented much more efficiently with clarity. I personally feel the current IBM Rational Team Concert is little clumsy.
Srivardhan Dingari | TrustRadius Reviewer

ZenHub

  • The software seems to at times have hiccups, and is not accessible
  • The software sometimes throws errors that it can't do something, or save, and you can't determine why, and typically need to start over
  • The admin type functions/entering values, codes, projects, releases, those sorts of things, do not seem to be logically located
Amy Sternin | TrustRadius Reviewer

Likelihood to Renew

IBM Rational Team Concert

IBM Rational Team Concert 6.7
Based on 5 answers
One of the downsides for us was the capabilities of the native build tools were lacking. The project management and work item tracking capabilities are great and I would recommend the tool to anyone. There is a definite learning curve with RTC as a source control system, and the streams are a concept unique to the product
Bryan Sarazin | TrustRadius Reviewer

ZenHub

No score
No answers yet
No answers on this topic

Usability

IBM Rational Team Concert

IBM Rational Team Concert 8.1
Based on 2 answers
There are a number of pieces to Rational Team Concert, though, with honest time working with the software, it can be easily learned while using the software on the job. While I have been an administrator for the software, and have conducted training, it is business software. It is not intended to be enjoyable as in playing a game, though it is perfectly reasonable and acceptable for the intended tasks.
Anonymous | TrustRadius Reviewer

ZenHub

ZenHub 9.0
Based on 2 answers
ZenHub is one of the best GitHub repo-management software integrating the usage of work-boards and task management, with the ability to integrate several team members to the work table. This method makes the team more organized since everyone can keep track of their time and tasks of themselves and also others, so you can see how fast your teammates are working or if they need any help with something they're working on.
Anonymous | TrustRadius Reviewer

Support Rating

IBM Rational Team Concert

IBM Rational Team Concert 10.0
Based on 1 answer
As I have no issues so far with IBM Rational Team Concert I recommend the team / Employer to go with it
Srivardhan Dingari | TrustRadius Reviewer

ZenHub

ZenHub 8.9
Based on 2 answers
Support is good, but quite honestly, I haven't needed any support since 2015. As I remember, I was required to open a ticket and had to wait a few days for resolution. I give it a rating of 8 because of the lag in getting a solid resolution, but it was resolved adequately.
Kurt Martin | TrustRadius Reviewer

Implementation Rating

IBM Rational Team Concert

IBM Rational Team Concert 10.0
Based on 1 answer
No problems
Srivardhan Dingari | TrustRadius Reviewer

ZenHub

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM Rational Team Concert

I have worked on different agile project management tool like JIRA, Teamfoge and RTC. RTC is simple and has a nice UI.
Nishad Pandarathodi | TrustRadius Reviewer

ZenHub

I have used Workfront in the past, which in my experience, is best with a traditional waterfall methodology, similar to Microsoft Project and the other more traditional project management software projects. ZenHub is truly designed around the agile methodology. Other products that claim they are agile oriented seem to just be adjusting and tweaking their traditional product to include a few agile features.
Amy Sternin | TrustRadius Reviewer

Return on Investment

IBM Rational Team Concert

  • RTC helps automate incident management workflow which improves our work efficiency. With the integration with Geneos and GSD, we can one click create RTC incident tickets from Geneos with most of the information copied from Geneos automatically and then link the details to GSD for privilege account management if needed.
  • RTC provides a holistic view on ad hoc production activities. We use RTC for production management. Whoever needs to get access to production due to non-planned activities (planned change is managed in GSD) has to raise an incident ticket or service request ticket in RTC so as to get production privilege accounts.
  • RTC is also being used to review and approve the usage of privilege account which help us to meet audit requirements. For example, if a user made some database change using privilege account under incident number xxx, an entry will be added in RTC and sent to account owner or production support manager to review and approve.
Anonymous | TrustRadius Reviewer

ZenHub

  • Saving dev time, making it easier to create a process they enjoy and use without issue (intangible)
  • Making conversations between developers and product teams/easy to facilitate (intangible)
  • Sped up the entire process (intangible)
Matthew Gardner | TrustRadius Reviewer

Screenshots

IBM Rational Team Concert

Pricing Details

IBM Rational Team Concert

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

ZenHub

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$10*

* per user

Rating Summary

Likelihood to Recommend

IBM Rational Team Concert
8.0
ZenHub
7.7

Likelihood to Renew

IBM Rational Team Concert
6.7
ZenHub

Usability

IBM Rational Team Concert
8.1
ZenHub
9.0

Support Rating

IBM Rational Team Concert
10.0
ZenHub
8.9

Implementation Rating

IBM Rational Team Concert
10.0
ZenHub

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