What users are saying about
26 Ratings
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Score 7.1 out of 101
6 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

IBM Rational Team Concert

Well suited area in my team: Our production support team uses it for day to day incident management and problem management. Its built-in features fit the ITIL framework perfectly. Less appropriate area in my team:We are changing our team structure to DevOps and our software development cycle from a traditional waterfall model to Agile. RTC is not as good as JIRA in Kanban and scrum.
No photo available

ZenHub

This is great for people that want a 'light' tool that is easy to learn. This is great for a group that does not want to have a costly solution, nor one that would require a full time admin to run. (which seems to be common with the more robust products)
Amy Sternin profile photo

Feature Rating Comparison

Project Management

IBM Rational Team Concert
ZenHub
7.5
Task Management
IBM Rational Team Concert
ZenHub
9.1
Resource Management
IBM Rational Team Concert
ZenHub
6.2
Scheduling
IBM Rational Team Concert
ZenHub
7.3
Workflow Automation
IBM Rational Team Concert
ZenHub
9.0
Team Collaboration
IBM Rational Team Concert
ZenHub
9.4
Support for Agile Methodology
IBM Rational Team Concert
ZenHub
10.0
Support for Waterfall Methodology
IBM Rational Team Concert
ZenHub
1.0
Document Management
IBM Rational Team Concert
ZenHub
4.0
Email integration
IBM Rational Team Concert
ZenHub
8.3
Mobile Access
IBM Rational Team Concert
ZenHub
7.0
Timesheet Tracking
IBM Rational Team Concert
ZenHub
10.0
Change request and Case Management
IBM Rational Team Concert
ZenHub
9.0

Professional Services Automation

IBM Rational Team Concert
ZenHub
9.0
Quotes/estimates
IBM Rational Team Concert
ZenHub
10.0
Project & financial reporting
IBM Rational Team Concert
ZenHub
8.0

Pros

IBM Rational Team Concert

  • One suite for all ALM needs; from requirements to code to bug and test management.
  • Handles well complex stream and merge activities.
  • Good API support, backed by a big vendor.
Yaron Lavi profile photo

ZenHub

  • ZenHub has a lot of basic functionality, so that limits the complexity of the application
  • The ability to provide user defined labels and customize pipelines provides flexibility
  • The integration with GitHub provides a seamless process
Amy Sternin profile photo

Cons

IBM Rational Team Concert

  • I feel like it is too heavy sometimes and updating is not very straight forward. For example, if I want to change an incident ticket (IN) to a service request (SR) and add some comment for the change, I have to first change the IN to SR, then click refresh which takes a few seconds, then add a comment. If I forget the refresh step, my comment will be discarded without warning like my ticket is not in the latest status. This also happens when somebody else changes the ticket during my edit as I can not lock the ticket exclusively.
No photo available

ZenHub

  • We would really like the ability to get detailed level reporting by issue.
  • We would like the ability to better view hierarchically epics and their sub epics.
  • when creating an issue, it always defaults to a particular repository, which often isnt the one you want. would be better off if you could specify what you want as your default---- or just leave it empty so you have to pick, since it is cumbersome to have to move to the one you really wanted.
  • A template library for issue content.
Amy Sternin profile photo

Likelihood to Renew

IBM Rational Team Concert

IBM Rational Team Concert 6.7
Based on 5 answers
The software had become so ingrained, that one should not further fragment the software requirements, the test plans/test cases, and the results. We chose a path to implement a centralized repository structure. Additionally, since this requires an expert staff, and there is a hosting service employed, this is really easy to use. It would create much discourse if a whole new direction were taken,and the artifacts (requirements, test plans, test cases, test results, etc) were again.
No photo available

ZenHub

No score
No answers yet
No answers on this topic

Usability

IBM Rational Team Concert

IBM Rational Team Concert 8.1
Based on 2 answers
As I am using it.
Srivardhan Dingari profile photo

ZenHub

ZenHub 8.3
Based on 2 answers
Almost amazing with a few hiccoughs. Mobile is a big one and also sometimes you want to run a filter or something and the outcome is not what you would expect.
Matthew Gardner profile photo

Support

IBM Rational Team Concert

IBM Rational Team Concert 10.0
Based on 1 answer
As I have no issues so far with IBM Rational Team Concert I recommend the team / Employer to go with it
Srivardhan Dingari profile photo

ZenHub

ZenHub 10.0
Based on 1 answer
The pricing is very reasonable.
ZenHub is used by companies like Microsoft, Facebook and more. The team over at ZenHub is wonderfully transparent and helpful. They are fast to reply to questions and feedback and are
dedicated to the continual improvement of their product, making them worthy of the max rating.
No photo available

Implementation

IBM Rational Team Concert

IBM Rational Team Concert 10.0
Based on 1 answer
No problems
Srivardhan Dingari profile photo

ZenHub

No score
No answers yet
No answers on this topic

Alternatives Considered

IBM Rational Team Concert

Although JIRA is getting popular in DevOps team, it does not work well with ITIL model as RTC does. RTC is still widely used for production management in our company.CA Service Desk Manager (GSD) is integrated with TPAM which is being used for privilege account management in our company. It cannot be skipped in our production management workflow. But it only provides poor report function, we hardly generate KPI using GSD statistic, so we built RTC as a front layer on top of it. The user only needs to operate on RTC then one click link all the required information to GSD so as to get TPAM is required.
No photo available

ZenHub

Way better than competition if you use github because it seamlessly integrates without doing anything. You don't need to duplicate your issues, etc. As long as your devs already use github and github issues this will be a no brainer and simple to implement. With JIRA or Trello we were doing everything twice, things got dropped, etc.
Matthew Gardner profile photo

Return on Investment

IBM Rational Team Concert

  • Worked as project manager and used this tool as part of client process. For my current client I am using JIRA.
Nishad Pandarathodi profile photo

ZenHub

  • Saving dev time, making it easier to create a process they enjoy and use without issue (intangible)
  • Making conversations between developers and product teams/easy to facilitate (intangible)
  • Sped up the entire process (intangible)
Matthew Gardner profile photo

Pricing Details

IBM Rational Team Concert

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

ZenHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

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