ITM vs Splunk Enterprise

• The GUI is easy to read.
• The software is fairly easy to configure.
• Almost real-time.

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• Allow for separation of control where we don't let some employees have access to production but still can diagnose issues.
• Common location to go for all logs even if the logs themselves aren't in the same place.
• Ability to ingest logs from different locations without having to change the code to put logs in a certain place (pro and con).

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• The software is not reliable at all.
• Reports errors that are false-negatives.
• Hard to configure alarms/alerts.
• Bulky installation (takes up quite a bit of space).

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• Even though there is a search tool as a help function, you still have to read through many documentation to find the answers you're looking for and sometimes you don't find it. The help function in Splunk could be improved to be more intuitive or have a built-in help per report, panel or dashboard.
• Creating a Splunk dashboard is rather straightforward however, customization is not. Splunk could be improved to provide more tools or features for customization such as adding colors and font options for text and graphs or graphics.
• My dashboard has a lot of useful information and I want the important panels and reports at the top but there is no easy way to do this. Perhaps Splunk could be improved to allow features such as adding URL links to other dashboards or some other clever way to emphasize the important data in my dashboard without compromising space.

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• I would not purchase this again.
• Other software monitoring tools have been more reliable and easier to manage.
• Difficult to manage, if you patch the server the software is installed on and have to reboot it, IBM Tivoli Monitoring does not come up clean.

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• I'm not a data analyst so I can not provide concrete examples on how the business has benefited from implementing Splunk. However, the analysts I have worked with have provided a wealth of support in reducing workstation issues across the enterprise. This alone reduces the time it takes to determine where the exact problem lies between a workstation and the servers it tries to communicate with.

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