IBM offers watsonx Assistant, an AI and natural language driven chatbot designed to allow anyone to deploy a chatbot in an app or website.
$0
per month
Intercom
Score 8.7 out of 10
N/A
Intercom creates modern Customer Service software that aims to redefine how businesses support their customers. The platform connects businesses directly to customers using powerful messaging and automation. According to the vendor, Intercom enables teams to scale support without investing more resources - leading to happier customers and more efficient support teams.
$39
per month per seat
Pricing
IBM watsonx Assistant
Intercom
Editions & Modules
Lite
$0
per month
Plus
$140
per month
Enterprise
Contact for pricing
Essential
$39
per month per seat
Advanced
$99
per month per seat
Expert
$139
per month per seat
The Early Stage program
From $65 for 5 support seats
per month
Proactive Support Plus add-on
from $99
per month
Offerings
Pricing Offerings
IBM watsonx Assistant
Intercom
Free Trial
Yes
Yes
Free/Freemium Version
Yes
No
Premium Consulting/Integration Services
Yes
No
Entry-level Setup Fee
Optional
No setup fee
Additional Details
Billing for the use of Watson Assistant is managed through an IBM Cloud® account. The metrics that are used for billing purposes differ based on the plan type. The plan can be billed based on the number of API calls made to a service instance or on the number of active users who interact with the instance.
AI customer service features included in every plan.
Intercom integrates Help desk, AI Chat bot, and Proactive support.
District Markets Director at Johns, Bruen and Haag
Skilled at Rustic Granite Tuna
Nash Pfannerstill• 2nd
Regional Implementation Planner at Langosh Inc
Skilled at Refined Metal Tuna
See helpful people who have experience with this product
Considered Both Products
IBM watsonx Assistant
Verified User
Executive
Chose IBM watsonx Assistant
The only reason is that we have been using some other products of IBM, and the trust on their company, so we chose to use IBM Watsonx Assistant, that's it.
Verified User
Project Manager
Chose IBM watsonx Assistant
IBM Watson Assistant has a competitive cost structure, is easy to integrate with Intercom, and is more scalable as we look to future enhancements such as speech-to-text, document upload/analytics, and natural language processing across multiple languages.