IBM Watson Text to Speech vs. Knowlarity IVR

I advise Watson for all scenarios where you need AI to speak. I don't use this for this goal, but I suppose that could be a good solution for tourism and travel: companies in the hospitality industry can make it easier for people to
get around and offer tours in numerous languages, all at the same time. In telecommunications, could be used to create customized messaging that the caller can use with customers, and it can generate words from a customer’s records that are read to them in a professional and friendly voice. It's very good for English, for Italian is a little "robotic" but the pronunciation is right.

Incentivized

I think Knowlarity IVR solves our company to have one single IVR number for every department. Our sales team's call recording shows our areas to improve. And we converted more sales through the calls and its records to cross-check all client requirements. But sometimes it is less appropriate because it's more difficult to understand the dashboard.

• Improve customer experience and engagement.
• Offers both on-premise and cloud deployments.
• Automate requests and transactions in our agency.
• Voice recognition.
• Allows me to choose dialect which help select accent of the selected speaker.

Incentivized

• Incoming call record.
• Agent group.
• Call list.
• Dashboard for analysis.

• Add sentiment variation.
• Add parameter in order to change the characteristic of the voice.
• Use custom voice in order to tune the speaker.

Incentivized

• Notifications is bad.
• Dashboard is not user friendly.
• UI and design for dashboard is not good.

I've never been a fan of the robotic voice of text-to-speech tools and I've always thought they sounded flat and bland. Until I tried IBM Watson Text to Speech, that is. This service uses advanced deep learning techniques to synthesize speech output in natural-sounding voices. I was blown away by how good the voices were that I've been using it for personal stuff like journaling and brainstorming sessions. And I'm definitely going to be using this for podcasting and my YouTube channel.

Incentivized

Yeah, very good but it has fewer features. MyOperator I used for another company but the call charge is much higher than Knowlarity IVR.

• Enhance rapid and convenient customer interaction.
• Client issues are easy to solve by allocating critical info in their native language.
• Automating requests and transactions reduce hold time which improves customer satisfaction.

Incentivized

• We converted more sales.
• Vai call only 10℅ more leads are converted.
• Every single client were address via call record.