BrightGauge vs. iCharts

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
BrightGauge
Score 8.9 out of 10
N/A
BrightGauge is a BI tool from ConnectWise that puts essential information in one place, providing visibility for more informed decisions. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Users can also display data with embeddable gauges on public sites.N/A
iCharts
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
iCharts is a Business Intelligence and Analytics solution for NetSuite. With this solution, users can transform their NetSuite data into interactive, real-time analytics without leaving their NetSuite dashboard. iCharts includes drag-and-drop chart creation and best-practice templates. The vendor’s value proposition is that iCharts accelerates an organization’s analytics strategy by empowering their team with the critical data-driven tools they need.
$10,000
per installation
Pricing
BrightGaugeiCharts
Editions & Modules
No answers on this topic
Professional
$10,000
per installation
Business
15,000
per installation
Elite
$25,000
per installation
Offerings
Pricing Offerings
BrightGaugeiCharts
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$3,000 per installation
Additional Details—Based on number of NetSuite licenses
More Pricing Information
Community Pulse
BrightGaugeiCharts
Top Pros
Top Cons
Features
BrightGaugeiCharts
BI Standard Reporting
Comparison of BI Standard Reporting features of Product A and Product B
BrightGauge
7.9
9 Ratings
4% below category average
iCharts
9.0
2 Ratings
9% above category average
Pixel Perfect reports6.85 Ratings00 Ratings
Customizable dashboards9.09 Ratings10.02 Ratings
Report Formatting Templates8.08 Ratings8.01 Ratings
Ad-hoc Reporting
Comparison of Ad-hoc Reporting features of Product A and Product B
BrightGauge
8.2
9 Ratings
1% above category average
iCharts
9.0
2 Ratings
10% above category average
Drill-down analysis9.09 Ratings9.02 Ratings
Formatting capabilities7.09 Ratings00 Ratings
Integration with R or other statistical packages8.04 Ratings00 Ratings
Report sharing and collaboration9.08 Ratings9.02 Ratings
Report Output and Scheduling
Comparison of Report Output and Scheduling features of Product A and Product B
BrightGauge
8.0
9 Ratings
4% below category average
iCharts
10.0
1 Ratings
18% above category average
Publish to Web9.05 Ratings10.01 Ratings
Publish to PDF8.09 Ratings00 Ratings
Report Versioning7.05 Ratings00 Ratings
Report Delivery Scheduling8.09 Ratings00 Ratings
Delivery to Remote Servers8.12 Ratings00 Ratings
Data Discovery and Visualization
Comparison of Data Discovery and Visualization features of Product A and Product B
BrightGauge
8.6
8 Ratings
6% above category average
iCharts
8.0
1 Ratings
1% below category average
Pre-built visualization formats (heatmaps, scatter plots etc.)8.88 Ratings8.01 Ratings
Location Analytics / Geographic Visualization9.03 Ratings00 Ratings
Predictive Analytics8.04 Ratings00 Ratings
Access Control and Security
Comparison of Access Control and Security features of Product A and Product B
BrightGauge
7.7
9 Ratings
11% below category average
iCharts
8.7
2 Ratings
1% above category average
Multi-User Support (named login)8.09 Ratings9.02 Ratings
Role-Based Security Model5.08 Ratings8.02 Ratings
Multiple Access Permission Levels (Create, Read, Delete)8.68 Ratings9.02 Ratings
Single Sign-On (SSO)9.01 Ratings00 Ratings
Mobile Capabilities
Comparison of Mobile Capabilities features of Product A and Product B
BrightGauge
8.9
3 Ratings
11% above category average
iCharts
10.0
2 Ratings
23% above category average
Responsive Design for Web Access9.02 Ratings10.01 Ratings
Dashboard / Report / Visualization Interactivity on Mobile8.73 Ratings10.02 Ratings
Application Program Interfaces (APIs) / Embedding
Comparison of Application Program Interfaces (APIs) / Embedding features of Product A and Product B
BrightGauge
7.7
4 Ratings
3% below category average
iCharts
-
Ratings
REST API10.03 Ratings00 Ratings
Javascript API9.62 Ratings00 Ratings
iFrames6.01 Ratings00 Ratings
Java API6.01 Ratings00 Ratings
Themeable User Interface (UI)5.01 Ratings00 Ratings
Customizable Platform (Open Source)9.62 Ratings00 Ratings
Best Alternatives
BrightGaugeiCharts
Small Businesses
Cyfe
Cyfe
Score 8.3 out of 10
BrightGauge
BrightGauge
Score 8.9 out of 10
Medium-sized Companies
Reveal
Reveal
Score 9.9 out of 10
Reveal
Reveal
Score 9.9 out of 10
Enterprises
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
TIBCO Jaspersoft Community Edition
TIBCO Jaspersoft Community Edition
Score 9.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
BrightGaugeiCharts
Likelihood to Recommend
9.0
(9 ratings)
8.0
(2 ratings)
Usability
9.8
(2 ratings)
-
(0 ratings)
Support Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
BrightGaugeiCharts
Likelihood to Recommend
ConnectWise
I think this tool is an absolute have to have for MSPs, especially those using ConnectWise PSA for a ticketing system. From internal KPIs to showing customer's the value of your Managed Service, you will need this tool. 9/10 because the need for longer data sets is growing for my team. Trend lines over time are a big push industry wide to show improvements in our customers over the time as our MSP customer. Presently my team has to use CW PSA's Report Writer and that tool is the least user friendly we've encountered. Looking forward to the evolution of BrightGauge for our business
Read full review
iCharts, Inc.
The iCharts has suited our organization work as it has helped us a lot in our internal and external works. As we use iCharts for the internal team in representing the working reports and data of the business in an accurate manner. It helps in representing the presentation to the client to showcase our work and present him the data and work flow through the iCharts. As I don't found anything missing in this software.
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Pros
ConnectWise
  • Robust and flexible kinds of dashboards and gauges
  • Great customer support that often leaves custom video recordings answering your question, showing you how to do what you're asking
  • Good ability to tie into critical data sources for our company's operations
Read full review
iCharts, Inc.
  • Their new platform is easy to navigate
  • We had a dedicated support person to help set up searches and train in the use of iCharts
  • Separate Dashboards for each group
Read full review
Cons
ConnectWise
  • Modifying data sets to bring in custom fields requires an experienced SQL engineer
  • Cost when bringing in lots of data sources can be prohibitive
  • Limited ability to format gauges and reports
  • Make MFA a requirement - this data is sensitive and giving the admin the ability to force MFA is a MUST!
Read full review
iCharts, Inc.
  • The new platform has limitations on colors and sizing
  • iCharts seem to have closed its doors without notification and now we have a product with no support
Read full review
Usability
ConnectWise
Usability is BrightGauge's strength. Granting the ability of virtually any user to be able to create a dashboard is incredibly valuable. If an organization very simple and straight forward reporting needs then BrightGauge is a perfect fit for them. Connecting to the dataset we used was very quick and easy and I imagine it would be the same for any major data source you would like to pull from.
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iCharts, Inc.
No answers on this topic
Support Rating
ConnectWise
We did not need to use BrightGauge's support for the entire time that we used it. Best support is always the one that isn't needed because nothing breaks.
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iCharts, Inc.
No answers on this topic
Alternatives Considered
ConnectWise
We looked very briefly at Solar Winds, but due to Connectwise the reporting was not very accurate and was conflicted.
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iCharts, Inc.
I haven't experience any other alternative product of this.
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Return on Investment
ConnectWise
  • Faster compilation of Business Review material
  • For larger customers, the dashboarding has helped our customers to remain sticky and add services/revenue to our MSP. They want to add more fragments of their IT for the 1 pane rollup.
  • From a leadership perspective, BG has allowed me to make difficult staffing decisions with confidence. Detailed metric driven decisions on who is hitting KPIs/who isn't - as well as when data proved we were overstaffed and understaffed.
Read full review
iCharts, Inc.
No answers on this topic
ScreenShots

iCharts Screenshots

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