Likelihood to Recommend Pentana is great for monitoring PIs and risks. We find it less helpful for monitoring projects (with the Actions module); it isn't quite flexible enough for our needs, though the support team have been very helpful in adding custom fields for us.
Read full review We have used PolicyTech for over 13 years. We have found it to be a robust solution, that has great technical support, and that continues to evolve as technology changes. If a business is looking for a solution to support best practices in policy and procedure development and distribution, there is no better solution than PolicyTech. We currently use PolicyTech’s SAS service. This solution would not be as effective for business environments that do not have computers for their employees to access on a daily basis.
Read full review Pros Pentana is excellent for monitoring, recording and reporting on PIs. Very easy to use the PI module. Pentana is excellent for monitoring risks at various levels (service, strategic etc.). Risks are displayed very clearly in a tree structure and the module is relatively easy to use. Read full review Ease of use and ability to modify documents. Versatility/Adaptability to utilize for other document management processes Ability to assign documents to groups of users to make policy review and notification more job/role specific Read full review Cons Pentana could improve the free Documents module that comes with Pentana Risk. At the moment documents have to be linked to an action in order to display query results (such as how many documents are due for review) - this can be confusing for users who don't understand why there is an action linked. There is also no easy way for users to see the documents that are assigned to them. We would like to use the Actions module fully in order to monitor our corporate projects, but it a bit confusing for users and not very flexible when a project doesn't mirror Pentana's way of monitoring actions. Read full review In my point of view, I would love this platform if it could be customized more to my personal taste and my needs, in this aspect it has its limitations. Unfortunately, the technical support of this program is not the best when it comes to responding, the truth is that they are never capable of responding to our problems on the spot. Read full review Usability Some modules are more user-friendly than others. It's sometimes not obvious where to click to update the fields (or even that field titles can be clicked on). We have written 'Howdys' to help users. There can also seem to be a lot of steps/clicks to updating risks and actions. The Reports module on Pentana classic is certainly not user-friendly, particularly the Report Layout and Charts modules - we were told these would be integrated into the web version but this hasn't happened yet.
Read full review Support Rating The support team are excellent and always answer queries promptly. They are very helpful.
Read full review Only the administrator can talk to them.
Read full review Alternatives Considered We selected Pentana because our neighbouring authorities are users and had spoken highly of the product and given us demonstrations; some of our staff were also familiar with Pentana when it was called Covalent. It seemed to be the best product on the market for monitoring risks, PIs and projects.
Read full review Navex is best intuitive and satisfied all the security & compliance requirement. ServiceNow GRC is complex & not easy to deployable.. also need that cost effective solution. Even it was tough to customize initially but later after doing fine-tuning with policies & process we got best insights & inputs from solution .
Read full review Return on Investment Pentana Risk has allowed my team to focus on other areas of work whereas before we would be manually chasing for updates on PIs and risk. Pentana Risk does the chasing for us! We are able to produce reports for audit purposes very easily, rather than sending spreadsheets which is what we used to do. New managers can easily inherit risks, projects and PIs and see all of this on a custom portal, saving them time when they start. Read full review Eliminates silos. Establishes a holistic central point of governance, management, and assurance of the organization's performance, risk and compliance. Lets you make informed decisions. Read full review ScreenShots