Ideagen Quality Management vs. ServiceNow Governance, Risk, and Compliance

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Ideagen Quality Management
Score 7.7 out of 10
N/A
Ideagen Quality Management (formerly Q-Pulse, Qualtrax and Qadex) integrates with an organization's existing processes and acts as the backbone of its processes, providing workflow automations and comprehensive document management, enabling teams to identify and rectify any issues before they arise. This solution is designed to elevate an organization's performance with digital quality management solution.N/A
ServiceNow Governance, Risk, and Compliance
Score 8.1 out of 10
N/A
ServiceNow Governance, Risk, and Compliance provides the tools businesses use to proactively manage risk by measuring, testing and auditing internal processes. This solution helps business users ensure compliance to regulations, policies, standards and frameworks. It is available via the Standard, Professional, and Enterprise editions, the latter two supporting GRC and internal auditing processes.N/A
Pricing
Ideagen Quality ManagementServiceNow Governance, Risk, and Compliance
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Ideagen Quality ManagementServiceNow Governance, Risk, and Compliance
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional Detailspricing information available on request.—
More Pricing Information
Community Pulse
Ideagen Quality ManagementServiceNow Governance, Risk, and Compliance
Features
Ideagen Quality ManagementServiceNow Governance, Risk, and Compliance
Governance, Risk & Compliance
Comparison of Governance, Risk & Compliance features of Product A and Product B
Ideagen Quality Management
-
Ratings
ServiceNow Governance, Risk, and Compliance
8.5
10 Ratings
12% above category average
Common repository of GRC items00 Ratings8.610 Ratings
Risk management00 Ratings9.010 Ratings
Integration with Corporate Performance Management (CPM) systems00 Ratings7.610 Ratings
GRC policy management00 Ratings8.410 Ratings
Incident management00 Ratings8.89 Ratings
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Ideagen Quality ManagementServiceNow Governance, Risk, and Compliance
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User Ratings
Ideagen Quality ManagementServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
7.7
(20 ratings)
8.0
(11 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
7.3
(12 ratings)
7.3
(4 ratings)
Support Rating
9.1
(1 ratings)
7.4
(4 ratings)
User Testimonials
Ideagen Quality ManagementServiceNow Governance, Risk, and Compliance
Likelihood to Recommend
Ideagen
Holds raw material and finished product data, and is easy to activate/deactivate specs as required. Useful for holding all supplier data on GFSI accreditation and alerts you when certification has expired and requests an update on your behalf. Allergens and nutrition in clear and easy to use format, for both raw materials and finished products.
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ServiceNow
Oracle EBS R12 requires a unique user skillset to understand how it handles user access and functions. Accordingly, ServiceNow has this high level of sophistication to manage this information and apply it to Sensitive Access and Segregation of Duties rules to identify exceptions. This depth of configuration is critical to accurately identify when Oracle Responsibilities (access) truly allows access and thus could be a violation. ERPs with less complexity may not require this customization of ServiceNow GRC, but you would be wise to raise these questions and examples in the demo to ensure it will work for you. In the past, we have found that risks of under-reporting exceptions or false positives become so voluminous that users don't always get to the accurate violations for timely remediation. Proper configuration up front will improve your effectiveness and ROI down the road.
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Pros
Ideagen
  • The software rarely crashes.
  • Very easy to use and navigate.
  • Software package designed for all ages (16+)
  • The customisability of the software to suit individual needs.
  • All the modules and their uses is the reason why this software package is so great.
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ServiceNow
  • Finding reported by the auditor. GRC helps us identify, assign, and track the resolution of this.
  • Exception to information security policy. These require quarterly reviews and setting up reminders to revisit these.
  • Building out new projects and baking security and compliance into the project and tracking it in GRC to ensure we deliver a compliant product on day one
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Cons
Ideagen
  • The training module is basic. If your training program is more complicated than simple onboarding training, then the Q-Pulse training module will be a bit of a challenge. It's not impossible to use, but there are better programs out there. I understand though, that this is an area that is being improved on soon.
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ServiceNow
  • Delivering more out of the box functionality that rivals other GRC platforms. The bare bones approach may not help companies that do not have expertise or capabilities to build effective GRC processes.
  • Easier way to implement workflow.
  • Offering better metrics without buying add-on tools.
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Likelihood to Renew
Ideagen
Q-Pulse QMS is totally integrated into our organization now. It does the job nicely and to change it would cause unnecessary disruption to our operation.
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ServiceNow
No answers on this topic
Usability
Ideagen
Although the platform is not the most intuitive, I have recognized Ideagen's willingness to make improvements. As such, the site is now much easier to use and navigate. I also enjoy the ability to easily keep track of courses that have been completed and courses that are due for recertification.
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ServiceNow
I'm satisfied with our experience. The configuration was the biggest challenge, but we have moved onto the stage of user training and usability. We would appreciate having better user training documentation and possibly videos and/or computer-based training to help our international users adopt this software for their GRC needs.
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Support Rating
Ideagen
The support team for Q-Pulse QMS is fantastic. Ideagen has invested a lot in this area, opening offices all around the world. Q-Pulse QMS product managers are also very responsive to requests and improvement suggestions. Ideagen also hosts annual conferences, which bring their customers together where ideas can be shared and we can meet the people developing the program.
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ServiceNow
It's a good system, but I am awaiting key features in the new release. We hear that ServiceNow is continually adding new features and we look for improved reporting, better Oracle Integration, and user training opportunities. To the extent these materialize, we expect further improvements in our experience with ServiceNow GRC. Until that time, though, we believe we are meeting our objectives expected at the beginning of this project.
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Alternatives Considered
Ideagen
I was not involved in solution selection, but this solution is fit for purpose for a number of different tools that we could be paying for as well. We are not purchasing an HR workflow tool because the workflows accommodate most of our needs and the one that it doesn't aren't necessarily appropriate anyway. Regulatory software validations are performed in Ideagen because the overhead of a software specific tool is more that what we require. The upside is that all of those records are in a consolidated location for an audit.
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ServiceNow
We just recently started using TrustArc for data privacy requests and I can already speak to the fact that TrustArc is a more confusing platform once there. The positives of ServiceNow would be that a majority of our URL's drive to owned websites which our employees are very comfortable with using versus pushing them to another website that feels unsafe.
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Return on Investment
Ideagen
  • We have seen quality management taken seriously in more departments
  • Hard to confirm ROI but our own Quality processes have improved with having Ideagen Quality Management as our management software
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ServiceNow
  • Effective Enterprise Risk Management
  • Holistic Real-time Monitoring of your technology and Risk
  • Negative - Asset Management has some issues and Ghost / Shadow IT is big issue
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ScreenShots

Ideagen Quality Management Screenshots

Screenshot of the Ideagen homepage.Screenshot of the advanced search tool.Screenshot of a customizable Inbox where, for each user, all items requiring processing are displayed.Screenshot of the interface to track document changes.Screenshot of how to initiate a new workflow instance.