From my experience, production availability support is the best scenario. My SREs are working very closely with our NOC team, which is monitoring dashboards and using them to find issues and resolve them very quickly. We also can alert based on the metrics which is very useful to be aware of the issues in real-time.
Veeam One works great for monitoring virtual infrastructure. However, other dedicated server monitoring apps do better with monitoring the individual VMs. Where it stands out is its reporting functionality, which allows you to forecast growth and keep track of how you are using your resources. It is also great for companies without a big monitoring budget, as there is a pretty functional free version.
Proactive Alerting - the product can provide email alerts to notify one of any issues in the environment.
Capacity Planning and Forecasting - it has the ability to provide an analysis of the current environment as well as provide a report to forecast future capacity requirements.
Monitoring and Reporting - the software can monitor you environment 24x7 with the ability to provide comprehensive reporting.
The licensing is tricky to understand. You can have an enterprise BR license or a Veeam ONE license, and the split modules read from only one module where the license is actually loaded into it.
Documentation could be a little better.
It's not exactly pretty to look at. Themes and tweaks are pretty limited.
We rarely if ever call support, but overall Veeam is very responsive, quick to get a hold of, and knowledgeable in there help. Some companies get big like Veeam and their support drops off, but we haven't seen that with Veeam (but again, their products seem really solid and trouble free so we rarely need help).
First of all, the most important difference for me is the ease of use, and ease of creating dashboards and metrics. The cloud monitor allowed us to migrate from our in-house system to a cloud-based system. It is not cheap, but compared to alternatives it is not that expensive.
Veeam ONE does not stack up well against Prometheus because Prometheus is must more flexibile and customizable. AppDynamics and Veeam ONE are similar in that they excel with certain but different aspects. Veeam ONE with backups and AppDynamics with application performance.
The most positive impact has been a centralized platform to manage all our vCenter Tags, which orchestrate all our BCDR solutions with Veeam.
Response time for analyzing system performance when there are issues has greatly increased due to the simplicity of the software, plus we have been able to allow access to application developers and managers to view and asses their servers when they feel there are issues, without the need to contact the infrastructure team members.
