IDMS by DealerSocket vs. Riverbed Security Solution (Flowtraq)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
IDMS by DealerSocket
Score 4.1 out of 10
N/A
DealerSocket’s IDMS combines its web-based design and custom reporting for a DMS solution designed to help independent and BHPH dealers be successful. IDMS gives web-based access with mobile capabilities, configurable workflows, and more than 50 third-party integrations.N/A
Riverbed Security Solution (Flowtraq)
Score 0.0 out of 10
N/A
In November 2017, FlowTraq was acquired by Riverbed to bring advanced security technology to the wider Riverbed customer base. With the increasing overlap of the needs of Security and Network Operations teams, existing FlowTraq customers have gained access to Riverbed's product suite, professional services and support organization, while Riverbed’s customers enjoy the security analytics of FlowTraq through the Riverbed NPM portfolio.N/A
Pricing
IDMS by DealerSocketRiverbed Security Solution (Flowtraq)
Editions & Modules
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Offerings
Pricing Offerings
IDMS by DealerSocketRiverbed Security Solution (Flowtraq)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
IDMS by DealerSocketRiverbed Security Solution (Flowtraq)
Top Pros

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Top Cons

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Best Alternatives
IDMS by DealerSocketRiverbed Security Solution (Flowtraq)
Small Businesses

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Medium-sized Companies

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Score 8.8 out of 10
Enterprises

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User Ratings
IDMS by DealerSocketRiverbed Security Solution (Flowtraq)
Likelihood to Recommend
4.1
(2 ratings)
-
(0 ratings)
User Testimonials
IDMS by DealerSocketRiverbed Security Solution (Flowtraq)
Likelihood to Recommend
Solera, Inc
The sales system (Black Bird) is amazing, but if you're looking for a service scheduling solution, keep moving, this is not helpful. Their support doesn't even know what their program can do, online scheduling for guests is AWFUL, and the list goes on and on. Our business didn't even keep it a year because it was that frustrating for our scheduling team, for guests booking online, and ESPECIALLY for our service advisers and service managers.
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Riverbed Technology
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Pros
Solera, Inc
  • They are the orginal auto CRM with a full suite
  • Great Mobile App
  • Great integrations
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Riverbed Technology
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Cons
Solera, Inc
  • The service scheduler is mediocre at best. It offers very little control over what's coming in and is extremely clunky.
  • Adding a new user is a terrible experience for service. They need to be added to the BlackBird side, then to the scheduler as an adviser, then given permissions as a user, then given override permissions. It's way too complicated.
  • Their support team knew less about their scheduler than I did. I was almost training them within a week.
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Riverbed Technology
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Alternatives Considered
Solera, Inc
We were using CDK CRM for the sales side of things, which was greatly outdated and DealerSocket absolutely blew it out of the water. However, we were using Xtime for service prior to the switch and after just 10 months, we are back to our original system. We wanted to integrate both sales and service within the same system, which is why we went with DealerSocket, but it's not worth all the trouble it brings.
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Riverbed Technology
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Return on Investment
Solera, Inc
  • More deals closed
  • No extra cost for marketing tools
  • More sales calls made
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Riverbed Technology
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ScreenShots