iET ITSM vs. SolarWinds Service Desk (SSD)
iET ITSM vs. SolarWinds Service Desk (SSD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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iET ITSM | N/A | iET® ITSM is fully integrated, highly configurable, built to scale and designed to meet any organization’s needs. With additional modules for smartphone accessibility, phone system integration, and software asset management, iET Solutions offers a complete package for service management. | N/A | |
SolarWinds Service Desk | N/A | SolarWinds Service Desk (formerly Samanage) is a cloud-based, multi-tenant IT service desk and asset management software for IT and enterprise service management. Samanage is on a single, always new instance of software. The service desk includes a self-service portal, service catalog, knowledge base, and SLA management tool. The integrated agent-based asset management solution collects contracts and licensing data from Windows, Mac, Linux, and Unix systems. | N/A |
iET ITSM | SolarWinds Service Desk (SSD) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
iET ITSM | SolarWinds Service Desk (SSD) | |
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Top Pros |
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Top Cons |
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iET ITSM | SolarWinds Service Desk (SSD) | ||||||||||||||||||||||||
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Incident and problem management |
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ITSM asset management |
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Change management |
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iET ITSM | SolarWinds Service Desk (SSD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | Ivanti Neurons for ITSM Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
iET ITSM | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (118 ratings) |
Likelihood to Renew | - (0 ratings) | 6.5 (8 ratings) |
Usability | - (0 ratings) | 8.9 (7 ratings) |
Availability | - (0 ratings) | 8.7 (7 ratings) |
Performance | - (0 ratings) | 8.9 (4 ratings) |
Support Rating | - (0 ratings) | 8.0 (92 ratings) |
In-Person Training | - (0 ratings) | 9.1 (1 ratings) |
Online Training | - (0 ratings) | 8.2 (2 ratings) |
Implementation Rating | - (0 ratings) | 8.9 (3 ratings) |
Configurability | - (0 ratings) | 7.3 (1 ratings) |
Ease of integration | - (0 ratings) | 4.5 (1 ratings) |
Product Scalability | - (0 ratings) | 8.9 (4 ratings) |
Vendor post-sale | - (0 ratings) | 8.2 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.7 (2 ratings) |
iET ITSM | SolarWinds Service Desk (SSD) | |
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Likelihood to Recommend | iET Solutions, LLC. No answers on this topic | SolarWinds |
Pros | iET Solutions, LLC. No answers on this topic | SolarWinds |
Cons | iET Solutions, LLC. No answers on this topic | SolarWinds |
Likelihood to Renew | iET Solutions, LLC. No answers on this topic | SolarWinds |
Usability | iET Solutions, LLC. No answers on this topic | SolarWinds |
Reliability and Availability | iET Solutions, LLC. No answers on this topic | SolarWinds |
Performance | iET Solutions, LLC. No answers on this topic | SolarWinds |
Support Rating | iET Solutions, LLC. No answers on this topic | SolarWinds |
Online Training | iET Solutions, LLC. No answers on this topic | SolarWinds |
Implementation Rating | iET Solutions, LLC. No answers on this topic | SolarWinds |
Alternatives Considered | iET Solutions, LLC. No answers on this topic | SolarWinds |
Scalability | iET Solutions, LLC. No answers on this topic | SolarWinds |
Return on Investment | iET Solutions, LLC. No answers on this topic | SolarWinds |
ScreenShots | iET ITSM Screenshots | SolarWinds Service Desk Screenshots |