IFS Customer Engagement vs. Netomi
IFS Customer Engagement vs. Netomi
Product | Rating | Most Used By | Product Summary | Starting Price |
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IFS Customer Engagement | N/A | IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers. | N/A | |
Netomi | N/A | Netomi is an AI platform for customer service that allows businesses to activate, manage and train AI to automatically resolve tickets, enhance agent productivity and provide a strong customer experience. Netomi works with global retail, travel & hospitality, telecommunications, finance and insurance companies including WestJet, Nestle and Singtel. The vendor states the Netomi platform autonomously responds to over 50% of a company’s customer service tickets across email, social… | N/A |
IFS Customer Engagement | Netomi | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
IFS Customer Engagement | Netomi | |
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IFS Customer Engagement | Netomi | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Conversica Score 9.5 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IFS Customer Engagement | Netomi | |
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Likelihood to Recommend | 8.8 (5 ratings) | - (0 ratings) |
IFS Customer Engagement | Netomi | |
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Likelihood to Recommend | IFS | Netomi No answers on this topic |
Pros | IFS | Netomi No answers on this topic |
Cons | IFS | Netomi No answers on this topic |
Alternatives Considered | IFS | Netomi No answers on this topic |
Return on Investment | IFS | Netomi No answers on this topic |
ScreenShots |