IFS Customer Engagement vs. Mattersight Predictive Behavioral Routing (discontinued)
IFS Customer Engagement vs. Mattersight Predictive Behavioral Routing (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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IFS Customer Engagement | N/A | IFS Customer Engagement is based on the mplSystems Omni-Channel Contact Centre, now owned and supported by IFS since the August 2017 acquisition. It contains workforce optimization with messaging and email support emphasizing the needs of outbound call centers. | N/A | |
Mattersight PBR | Enterprise companies (1,001+ employees) | The former Mattersight Predictive Behavioral Routing was a solution to route inbound calls to agents best able to handle any particular kind of call. The product is no longer available for sale since NICE System's acquisition of Mattersight. | N/A |
IFS Customer Engagement | Mattersight Predictive Behavioral Routing (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
IFS Customer Engagement | Mattersight Predictive Behavioral Routing (discontinued) | |
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Top Pros | ||
Top Cons |
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IFS Customer Engagement | Mattersight Predictive Behavioral Routing (discontinued) | |
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Small Businesses | Simplify360 Score 7.8 out of 10 | 8x8 Contact Center Score 7.7 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Eleveo Score 9.1 out of 10 |
Enterprises | Conversica Score 9.4 out of 10 | Calabrio Teleopti WFM Score 7.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
IFS Customer Engagement | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | 8.8 (5 ratings) | 7.6 (4 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
IFS Customer Engagement | Mattersight Predictive Behavioral Routing (discontinued) | |
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Likelihood to Recommend | IFS | Discontinued Products |
Pros | IFS | Discontinued Products |
Cons | IFS | Discontinued Products |
Alternatives Considered | IFS | Discontinued Products |
Return on Investment | IFS | Discontinued Products |
ScreenShots |