IFS Customer Engagement vs. SuperOffice CRM

There is genuinely not a lot to dislike about the application. Maybe it's due to legacy implementations and updates, but sometimes the request for service from the suppliers can take too long and is drawn out. IFS Customer Engagement is helping us to make sure we're able to get the right parts to the right resources with appropriate skills for each request. This saves time on resources in planning and optimization of routes. IFS has also allowed connecting to supplier APIs to be able to do real-time stock checks and order to enable us to reduce stock levels to the minimum levels whilst still hitting key targets.

Incentivized

Not the most modern or integrated crm in the world in my opinion. I feel that the user interface needs to be redone and modernized, the mobile app is outdated, and the cloud-based Microsoft Exchange calendar sync is way too expensive.

Incentivized

• Strong Supply Chain Module.
• Asset Management Process is well addressed.
• IFS Manufacturing Module.

Incentivized

• Customer relation management
• Calendar management

Incentivized

• Quick response on emails is sought, chat staff sometimes takes time.

Incentivized

• User interface
• Exchange calendar sync
• Mobile app

Incentivized

UI/UX would need some love and modernization, mobile app is out of date in my opinion.

Incentivized

No proper help or solutions in exchange calendar sync issues.

Incentivized

IFS Customer Engagement allows efficient manufacturing reporting for the business to select whether to use standard/default reporting or actual reporting or combined reporting. Since the system has business logic to look through the defined rules, there is minimum manual intervention. IFS Customer Engagement is working throughout the organization in different roles and it is being rolled out to additional countries as part of a replace and enhance strategy.

Incentivized

• Increased the customer satisfaction.
• Increased the capacity and the effectiveness of the support agent team.
• Decreased the time of managing and administrating the call prioritizing.

Incentivized

• Centralized customer information management
• Return on investment

Incentivized