Likelihood to Recommend IFS Field Service Management is well suited for ad-hoc reporting and querying of your dataset(s). It also is great for inventory management, processing orders, and handling EDI transaction sets to third party partners and suppliers.
Read full review ClickMobile can be implemented in virtually any organization that has a need for a Mobile Workforce Management system. The only real limitations or concerns will be with the backend hardware architecture. Sectors that have really seen the best utilization of the software are ones that have a dynamic service schedule and need to be extremely flexible with their customers service needs. In a day where customer service is so important to an organizations ability to remain the market leader it is extremely important for an organization to consider implementing a mobile solution. For organizations that already have a mobile management solution in place it is critical that they continuously reevaluate the system in order to remain competitive in their market and drive down operational costs. Change can be difficult for many organizations and the buy-in from the Field resources, who will ultimately be utilizing the mobile solution on a daily basis, will be critical when implementing something like ClickMobile. If the field resources are not able to accept a change to process then Change Management needs to take place during the implementation. It is generally a good rule to begin Change Management at the beginning of any large project, such as one where a mobile solution is being introduced.
Read full review Pros Order Placement - IFS makes placing orders quite easy. From the simple interface down to selecting inventory, the experience is simple and clean Reporting - Querying database records is straightforward and easy to do. Queries can then be drilled down to individual records or exported to excel for further manipulation and analysis. Customer Creation - Creating new customers and managing and maintaining existing records is a simple and easily repeatable exercise Read full review Great dispatcher service which helps the Field Service managers Great view of the availability of the technicians Ability to track real time any updates about the service appointment Read full review Cons Field Customization - Adding fields or inputs to particular entities is not very easy. In a world of point and click development, IFS is behind the curve Order Automation - for bulk order placement it would be nice to have an easy mechanism to upload orders via an Excel or csv template. We've written some custom programs to perform this, but a more user friendly, "out of box" solution would be welcomed. Read full review Click has a long way to go to improve functionality of its current features. It is buggy and slow, and does not sync correctly with scheduling. Mobile users can only see one day at a time, making point-of-care scheduling cumbersome. Tech support is only provided to end users by email. Read full review Likelihood to Renew ClickSoftware is still being used. As far as I can tell it will be used tomorrow as well. Once you make the commitment to run with that as your scheduling engine, it would take a lot of effort to evaluate and implement another companies' solution without significant disruption to your service organization.
Read full review Support Rating We had to contact support a number of times related to bugs that our admin/dev teams were not able to troubleshoot. Unfortunately the Salesforce support was not super helpful, asking us to perform steps that we already completed and included in the original support ticket. Then the problems couldn't be reproduced so ultimately the tickets got closed without resolution. LWC support in the mobile app is severely lacking.
Read full review Online Training Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
Read full review Alternatives Considered I was not part of the software selection process and cannot provide insight into any of the alternatives in this arena at this time.
Read full review I know of IFS but I do not think it is a worthy or close competitor to Salesforce Field Service lightning as its not that user friendly yet with a complicated interface. Also it does not have the name and respect and brand value that Salesforce commands in the market thereby making it easier for Business to approve.
Read full review Return on Investment Positive - streamlined order processing has allowed our business to scale without requiring additional bodies for that specific need. Positive - Reporting has allowed valuable insight into historic business trends which has allowed us to be proactive instead of reactive in many areas. Negative - Customizations have proved costly and cumbersome when upgrading to the next version of the software. Read full review Field nurses are spending 4-5 (paid) hours a week trying to troubleshoot this software. Read full review ScreenShots Salesforce Field Service Screenshots