Bettermode vs. Igloo

During COVID-19 Tribe [Community Platform] allowed non-profit organizations to utilize the premium features for free which was a great benefit. It has helped us utilize our community in order to answer questions rather than having an abundance of support tickets. Tribe [Community Platform] needs to increase spam filters and bot accounts however, as many of the community's are overrun with them. I manually remove these accounts each week.

Incentivized

Igloo is a well-suited option for teams/companies that want to build an employee intranet with some other interesting features, like file storage and sharing, internal communications, and resource and knowledge management. All of these features may help your workers increase productivity significantly by centralizing everything in one robust and reliable platform. However, it can be less appropriate if costs are a problem for you, due to the pricing. So, if you will not be using several features and just want an intranet for you company, you may want to go with another solution.

Incentivized

• Straightforward setup and configuration
• Embeddable widgets to add community experience directly inside the site
• Cost effective compared to other products based on the available features
• Dedicated and super responsive account managers
• Relatively easy integration using the API

• Notifications: Igloo can push email updates to users.
• Organization: Igloo allows for you to create pages, sub pages, and many layer deep sections. You can also organize the layout of your pages.
• Versioning: it's super easy to reserve and edit documents for offline use. And you can see who last edited a document and when.
• Offline access: there's a desktop version you can use very easily. It's really good for dropping a bunch of files at once.

Incentivized

• Terrible user experience (especially on mobile), way too overclutered
• Restricted to Tribe's default layout
• You have to pay $85/m - $249/m to get access to apps, support and remove Tribe logo
• Looks pretty old and works rather slowly

• Their UI is not used-friendly. Their use of Igloo-specific terminology made it difficult to understand how each function of the site worked. They would repeatedly say, for example, "a ___ is really a ___" vs. just calling it what the function actually is.
• Implementation was a far cry from their sales support. After basically nickel-and-diming you for everything, they - very poorly - cap your use of their implementation support team.
• Overall, Igloo didn't work for our organization because they do multiple things decently vs a few things excellently. The experience with Igloo was unremarkable.

Incentivized

Tribe Community Platform is inspired by modern social networks. The team behind Tribe Community Platform has carefully studied the user behavior on online networks to add the best practices to their platform.

It is fast, easy to configure, and does what it promises. Also, the pricing based on monthly active users is great in comparison to other solution who simply charge based on the registered users.

The Support and Success team have been highly responsive, in general, most of the queries get answered within a day (sometimes even a few hours). They helped us immensely with brainstorming and suggesting the best practices to set up the community for success during our onboarding period. Some of our suggestions to add certain features were well-accepted and the product team worked on them to solve the issues.

It's easy to use and also many of my colleagues recommend Tribe Community Platform which can help us to engage with more of our audience easily.

Easy to use, cost-effective, and benefit in organizational culture development and information sharing across various employees and from higher management. Great customer support and continuous development to make the software better for users. It allows better collaboration with a little bit of fun too and requires less resources to handle.

Incentivized

• Better search presence via user-generated content.
• Powerful customer engagement.
• Self-service (deflecting support tickets).
• Feedback collection.

• Helps with employee retention - especially in a virtual environment.
• Costs less than a separate wiki system for storing key information.

Incentivized