Likelihood to Recommend Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
Read full review Advanced Solutions International, Inc.
iMIS Engagement Management System is well suited for associations or other non-profits that operate without a lot of bells and whistles. So far in my experience if you want to do more sophisticated operations, marketing in my specific role, then iMIS Engagement Management System may not be the best AMS. It does the basics well but the more high-powered you want to get then the more it's going to cost by having your vendor of choice to work to enhance or upgrade what you have.
Read full review Pros Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration. Membership management, including membership card mailing, recurring memberships, and renewal reminders. Being an all-encompassing database rather than forcing you to use multiple databases. Great customer service and client support, including ongoing updates to better the system. Has a merchandise inventory management system. Read full review Advanced Solutions International, Inc.
One-stop-shop. I love that we have one system that will track our income, manage membership, email contacts, manage our website and pull reports. Response time on support tickets. Whenever I have a problem using iMIS, I can either log into their support site to submit a help ticket or send it directly from my email account. Someone normally responds to me within the hour and then I will get a solution within the day no matter the time of day I submit the ticket. Easy to use widgets. I love using widgets to pull a page together. They have slideshow widgets that use on a daily basis. There are also forum widgets and widgets to pull an already created query to a page you choose to display this information on. Read full review Cons Query system not user-friendly for management with limited database background. Limited company-to-user support outside of an online community of users. No long term account managers for program. No email analysis tools for eblasts. Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it. Read full review Advanced Solutions International, Inc.
System Performance: iMIS has always seemed to have had performance issues....sluggish specifically. Though some of that may be in part to some of our customizations, but we don’t think so. Integrations with 3rd Party Products: we would like to see more integrations with 3rd party apps. David Drinnon Director of Information Technology & Assistant Pastor
Read full review Support Rating They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.
Read full review Advanced Solutions International, Inc.
Alternatives Considered We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
Read full review Advanced Solutions International, Inc.
I think both are great tools. They both have their strengths and weaknesses. I really like the CMS component that comes with iMIS. It is important for an organization to be able to quickly build websites to engage their members. iMIS provides tools to do this out of the box.
Read full review Return on Investment It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster. It is very easy to process payment and entry fees to our Museum and programs. It is easy to retrieve accurate information and records of patrons. Read full review Advanced Solutions International, Inc.
iMIS had a neutral impact on my non-profit organization's overall business objectives. Both the finance and department teams just worked around the limitations that iMIS had. Read full review ScreenShots Blackbaud Altru Screenshots iMIS Engagement Management System Screenshots