Imprivata Cortext vs. N-able Mail Assure

Well suited in a hospital environment when it works well. Easy to use tool so that doctors and nurses can use it without a lot of training. It becomes a lot harder to use when the tool is unreliable. You can't tell when the service is not working, unless the person sending the secure text notices that someone hasn't looked at a text in a long time.

Incentivized

SolarWinds Mail Assure is well suited to medium and large sized organizations that need a configurable and flexible mail filter. It is likely to not be appropriate for marketing firms that want a set it and forget it sort of filter that needs no adjustment.

Incentivized

• Able to rely on texting being secured and HIPAA approved. This is valuable tool in our hospital environment.
• Able to look at audit logs with Imprivata Cortext. This is helpful to go back and either help users in troubleshooting problems and also to help prove findings.
• Easy to use tool to give to doctors and nurses for better communication.

Incentivized

• Spam filtering
• Adaptive learning for security

Incentivized

• No dictation or voice recognition. Have to type out everything.
• We have had problems with the service dropping or trouble with the cloud environment that Cortext runs on going down. We rely it on it to be up all the time and you can't tell when it's down.
• Support isn't the greatest. Don't get great answers to questions.

Incentivized

• SMTP scanning trips some spam filters.
• Releasing a quarantined spam email often requires admin intervention.
• Console access is cumbersome for end users.

Incentivized

The support has been rock solid, easy to communicate with, and highly knowledgable.

Incentivized

We selected Imprivata Cortext instead of Tiger Text because at that time it was a new service and they gave us good pricing compared to Tiger Text. We also selected Cortext because we use Imprivata OneSign. Now that they are probably at about the same price I would give more sway to looking at Tiger Text.

Incentivized

We have used a few mail security options, including SpamStopsHere. Mail Assure is easier to manage and adapts as it learns the email traffic and patterns that come into the company. We use most of the SolarWinds suite, including MSPManager, N-central, Passportal, and Endpoint Security. We have been happy with their products and they are always quick to respond to their support tickets.

Incentivized

• Saves time by allowing the doctor or nurse to send messages when they have time, instead of dedicating time and waiting on phone calls.
• Negative impact when the service doesn't work and nurses and doctors become used to it working. All of the sudden they are spending time trying to determine if it's working or not and spending time waiting on receiving texts.

Incentivized

• It cut down on the amount of spam we get.
• It can differentiate a email box from an alias attached so it must be specified to keep from being billed.

Incentivized