Inbenta Chatbots vs. SAP Extension Suite (discontinued)

Inbenta Chatbots

SAP Extension Suite (discontinued)

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Inbenta Chatbots	Score 9.5 out of 10	Enterprise companies (1,001+ employees)	According to the vendor, businesses already spend a lot of time and resources creating a strong knowledge base and FAQ section in their database. Inbenta incorporates that information into a chatbot so the user's customers can ask a question and receive the information they need immediately. Companies can now provide their customers with a real-time, 24/7 chat experience directly through their branded web page or social media. With Inbenta's chatbot technology, there's no need for developers…	N/A
SAP Extension Suite (discontinued)	Score 8.3 out of 10	N/A	The SAP Extension Suite (formerly part of the SAP Cloud Platform) is a legacy solution that enabled businesses to rapidly build and enhance applications, processes and experiences, with the goal of driving agility and flexibility, while extending the value of applications. The product has obsolesced, and modern offerings including SAP Build or the	N/A

Pricing

Inbenta Chatbots

SAP Extension Suite (discontinued)

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Inbenta Chatbots	SAP Extension Suite (discontinued)
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

Required

No setup fee

Additional Details

Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com.

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More Pricing Information

Community Pulse
	Inbenta Chatbots	SAP Extension Suite (discontinued)
Top Pros	Pro Support tickets Pro Allows integration Pro Customer experience	Pro End to end Pro Business processes Pro Application development
Top Cons	Minus Becomes easier Minus Needs to work Minus Tech support	Minus Learning curve Minus New users Minus System is not

Best Alternatives
	Inbenta Chatbots	SAP Extension Suite (discontinued)
Small Businesses	Smith.ai Live Website Chat Score 9.0 out of 10	Visual Studio Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Quickbase Score 9.2 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Quickbase Score 9.2 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Inbenta Chatbots	SAP Extension Suite (discontinued)
Likelihood to Recommend	9.5 (2 ratings)	9.0 (17 ratings)

User Testimonials
	Inbenta Chatbots	SAP Extension Suite (discontinued)
Likelihood to Recommend	Inbenta Technologies Inc. In my case, being that I serve a very niche customer base and have had an excellent result with this tool, I would widely tell anyone within my industry and niche to go for it! I can't speak for larger applications but based on my experience with them; I would be confident to recommend it. David Duque Seiler Owner Read full review	Discontinued Products The adoption of SAP Extension Suite is growing significantly and it has become a strategic platform for our company. SAP Extension Suite will most likely meet the requirements of most companies to get beyond small workgroup apps and tackle more strategic requirements. The most important thing that SAP Extension delivers is a single UI for development effort for web and mobile deployment. Incentivized AO Austin Orlos Principal Digital Product Engineer Read full review
Pros	Inbenta Technologies Inc. Integrate the voice into the customer experience. A real, relatable and up to par spanish translation. An amazing customer service structure. David Duque Seiler Owner Read full review	Discontinued Products Reduces the length and cost of system development and integration Empowers developers to acquire a new skill to deliver applications and other services efficiently Enabled the innovation team to transform the way services are accessed and delivered Ensures scalability of apps used simultaneously by thousands of customers Incentivized JM Jason Martin Senior Software Engineering Manager Read full review
Cons	Inbenta Technologies Inc. I have not come across an issue that tech support is not willing/able to fix or teach a way around it. David Duque Seiler Owner Read full review	Discontinued Products It was a bit of a hassle to configure at first but once setup it's easy and fast. At a certain time they removed key items used in pipelines to force upgrades. The new UI though works well feels less intuitive than the previous one. Incentivized EC Evon Collett Senior Backend Engineer Read full review
Alternatives Considered	Inbenta Technologies Inc. The program I have been using so far is not actually listed on this platform, it is called Marketing Master IO; while AMAZING, I have found that while in the early stages of development, there is a lack of some features and the Alexa advantage has taken all-important at this point, we have that more and more of our target clientele use Alexa and this gives us an edge. David Duque Seiler Owner Read full review	Discontinued Products We have been able to work in a much more agile way with SAP Extension Suite, and there is a lot of excitement that developing with this platform is significantly faster. SAP Extension Suite is the perfect fit to build great-looking applications that work on any form factor, be it [a] smartphone, laptop, or tablet, and within budget. Incentivized JO Jake Oldenhuis Team Lead Application Development Read full review
Return on Investment	Inbenta Technologies Inc. We have been able to expedite the process of interaction and capturing details for orders using the chatbots. David Duque Seiler Owner Read full review	Discontinued Products Faster development cycle due to native integration with SAP products Negative short-term ROI due to the lack of training material and significant differences with the previous version of the same tool (SAP Web IDE) Tighter integration with corporate programming guidelines since SAP Extension Suite offers great integration with DevOps pipeline solutions Incentivized Verified User Anonymous Read full review
ScreenShots	Inbenta Chatbots Screenshots	SAP Extension Suite (discontinued) Screenshots