Inbenta Enterprise Search vs. Pega Customer Decision Hub
Inbenta Enterprise Search vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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Inbenta Enterprise Search | Enterprise companies (1,001+ employees) | Inbenta is a conversational intelligence technology provider headquartered in Sunnyvale. Inbenta Search is a search tool built with the vendor’s Symbolic AI and Natural Language Processing (NLP) that aims to help the user reduce support cost by understanding customers’ questions and quickly delivering the most relevant answers, providing a self-service solution to customer support. | N/A | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | Required | No setup fee | ||||||||||||||
Additional Details | Inbenta is a scalable solution. The vendor charges based on the number of sessions or searches that occur on the user's support site. The vendor also offers free trials with certain partner integrations including Zendesk and Salesforce Desk.com. | — | ||||||||||||||
More Pricing Information |
Inbenta Enterprise Search | Pega Customer Decision Hub | |
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Inbenta Enterprise Search | Pega Customer Decision Hub | |
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Small Businesses | Algolia Score 8.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Guru Score 9.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Guru Score 9.0 out of 10 | Conversica Score 9.4 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Inbenta Enterprise Search | Pega Customer Decision Hub | |
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Likelihood to Recommend | 8.0 (1 ratings) | 7.9 (9 ratings) |
Inbenta Enterprise Search | Pega Customer Decision Hub | |
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Likelihood to Recommend | Inbenta Technologies Inc. | Pegasystems |
Pros | Inbenta Technologies Inc. | Pegasystems |
Cons | Inbenta Technologies Inc. | Pegasystems |
Alternatives Considered | Inbenta Technologies Inc. | Pegasystems |
Return on Investment | Inbenta Technologies Inc. | Pegasystems |
ScreenShots | Inbenta Enterprise Search Screenshots | Pega Customer Decision Hub Screenshots |