Infegy Atlas vs. Smarsh Communications Intelligence Platform (with Actiance)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Infegy Atlas
Score 10.0 out of 10
Mid-Size Companies (51-1,000 employees)
Infegy Atlas is a social monitoring tool that moves beyond simple number counting to providing answers that help researchers better understand consumers through advanced automated analysis of social media.N/A
Smarsh Communications Intelligence Platform
Score 7.5 out of 10
N/A
Actiance was a social media compliance and archiving platform acquired by Smarsh in November 2017. It is now part of the technology underlying the Smarsh Communications Intelligence Platform. Actiance products Vantage and Socialite are now Connected Capture. Actiance Alcatraz is now Connected Archive.N/A
Pricing
Infegy AtlasSmarsh Communications Intelligence Platform (with Actiance)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Infegy AtlasSmarsh Communications Intelligence Platform
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
Infegy AtlasSmarsh Communications Intelligence Platform (with Actiance)
Top Pros
Top Cons
Best Alternatives
Infegy AtlasSmarsh Communications Intelligence Platform (with Actiance)
Small Businesses
Simplify360
Simplify360
Score 7.8 out of 10
Amazon S3 Glacier
Amazon S3 Glacier
Score 9.2 out of 10
Medium-sized Companies
Mention
Mention
Score 9.4 out of 10
Barracuda Essentials
Barracuda Essentials
Score 9.2 out of 10
Enterprises
Social Suite by Reputation.com
Social Suite by Reputation.com
Score 9.3 out of 10
Microsoft Exchange
Microsoft Exchange
Score 8.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Infegy AtlasSmarsh Communications Intelligence Platform (with Actiance)
Likelihood to Recommend
6.4
(3 ratings)
7.5
(2 ratings)
Likelihood to Renew
9.0
(1 ratings)
8.1
(2 ratings)
User Testimonials
Infegy AtlasSmarsh Communications Intelligence Platform (with Actiance)
Likelihood to Recommend
Infegy
It is difficult to think of a scenario where social listening would be useful but Infegy as a tool would not. In fact, the only times I run into problems using Infegy for people is when they don't have reasonable objectives (they don't really understand what social listening is, perhaps) so their expectations are disproportionate to the technology. If you're looking for a social listening tool, ask how many websites (approximately) they source from, how their sentiment and other natural language processing (NLP) is developed (e.g. machine learning), how many languages they monitor, how many languages they do sentiment in, if they give you API exporting within the dashboard pricing, what exporting formats and volumes they allow you, what influencer identification they have.
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Smarsh
This appliance is well suited for organizations that have a need to monitor, moderate, or log social networking site use or the use of any website. It is a very solid tool for any information security department to have at their disposal.
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Pros
Infegy
  • Historical reach is a major strength of Atlas; unlike other monitoring/analytics services, Atlas has nearly a decade of cached social media discussion which enables important retrospective comparisons and research.
  • The visualizations produced by Atlas of the various metrics it analyzes are attractive and easy to understand.
  • Atlas is very easy-to-use. Even a novice can quickly use the tool to gather information.
  • The support provided by Infegy for its customers is outstanding. I've seldom encountered a company that values its customers as much as Infegy does. They are highly-knowledgeable and responsive.
  • Atlas' database is far more timely than other social monitoring tools - they do not rely as heavily on purchasing caches of data second-hand from other providers.
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Smarsh
  • Discovery: It allows for easy discoveries by the compliance and cyber security departments.
  • Ethical walls: This keeps certain departments from talking to each other.
  • Very granular control. This is a big product meaning you can get very detailed with it.
  • Once it's configured and running, we hardly ever have any issues.
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Cons
Infegy
  • Moving content from the platform to a report...need better export options
  • Pulling in complete data vs. a cross-section of what's available for analysis
  • More data from FB and Instagram
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Smarsh
  • Its configuration options were very large and required a good deal of time to learn all of the various settings.
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Likelihood to Renew
Infegy
Atlas is reasonably-priced and provides excellent value compared to other enterprise tools in the same space. Moreover, we have an excellent relationship with the Infegy team and are consistently impressed with the high quality of support they provide.
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Smarsh
It's the only product at this time that meets all of our requirements.
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Alternatives Considered
Infegy
We did a deep, thorough survey of each of these tools. Some of my earlier answers have covered the distinction. I would rank the top 5: Infegy Atlas NetBase Synthesio Brandwatch DataRank Part of it is current capabilities, of course, but a big part of it is product direction. Some of these tools do not value Natural Language Processing NEARLY enough, and do not do real work to build NLP based on actual Linguistic Theory (which is surprisingly scientific, by the way), so they just do a little to monitor volume and pretty poor sentiment, call it social listening, and deliver it to enterprise clients. This is true of Radian6, Meltwater, Visible Technologies (which was acquired by Cision recently, hence its inclusion here). Of course, my list above is the enterprise level top 5. If you're looking for small biz solutions check out Mention (formerly social mention) or NUVI if you can scale to the bottom of their tiers.
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Smarsh
This was the only appliance of its kind that I have used. Other devices have different capabilities for web filtering such as the checkpoint firewalls, but none of them offered the overall solution that was deployed with this product at that time.
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Return on Investment
Infegy
  • More informed strategy sessions
  • Positive ROI in booking new business
  • Increased content performance due to more informed content strategy
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Smarsh
  • Faster investigative work has led to increased employee efficiency when working on security investigations.
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ScreenShots

Infegy Atlas Screenshots

Screenshot of Multiple emotions found in documentsScreenshot of Entity detection of major subjects within social media data.Screenshot of Sentiment over time for documents.Screenshot of Document clusters based on relationships and topics from with in social media conversations.