ADP Workforce Now vs. isolved

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ADP Workforce Now
Score 8.0 out of 10
Mid-Size Companies (51-1,000 employees)
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.N/A
isolved
Score 7.0 out of 10
N/A
isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report, preview payroll in real time, write a performance report for a peer or elect benefits.
$4
Per Employee Per Month
Pricing
ADP Workforce Nowisolved
Editions & Modules
Essential
Contact sales team
Enhanced
Contact sales team
Complete
Contact sales team
HR Pro
Contact sales team
Payroll Essentials
Contact sales team
HR Plus
Contact sales team
Hiring Advantage
Contact sales team
Performance Plus
Contact sales team
isolved
$4.00
Per Employee Per Month
Offerings
Pricing Offerings
ADP Workforce Nowisolved
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeRequiredNo setup fee
Additional DetailsPlease contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.
More Pricing Information
Community Pulse
ADP Workforce Nowisolved
Considered Both Products
ADP Workforce Now
Chose ADP Workforce Now
All the solutions we reviewed were fairly similar to ADP WFN in terms of the capabilities/products we were using. Pricing was also pretty similar across the board, with the exception of iSolved, which is the provider we chose to go with after +10 years with ADP.
Chose ADP Workforce Now
ADP does not have an automated onboarding process like iSolved. In iSolved, you can send the new hire an email and they enter their demographic info before their start date to eliminate the amount of paperwork kept in the house, more of an electronic housekeeping method. ADP is …
Chose ADP Workforce Now
isolved was not practical for a business of our size. isolved was also a pain on the administrator end to use, employees could not view their own times, requests, etc. Additionally, it was not very user-friendly. ADP Workforce Now has touched and improved upon these points …
Chose ADP Workforce Now
Some are very comparable, but ADP had better pricing and scalability to fit our needs.
Chose ADP Workforce Now
ADP is pretty much the same as all other HCM, the interface is just different than others.
Chose ADP Workforce Now
ADP Workforce Now is an easier system to use. It is all-inclusive. The customer service (even with faults) is better. We are not having errors, such as direct deposits being blocked on the company's end or tax issues like we had with our previous payroll company. It also saves …
Chose ADP Workforce Now
I feel that ADP workforce now is not the best software available, but one of many choices for a fully comprehensive HRIS system that can manage all functions of Human Resources if desired.
isolved
Chose isolved
I have most experience with ADP WFN and Paychex Flex and can say isolved is a better fit for our company than either of these. isolved has better customer service and is a better fit and value given our size and industry.
Chose isolved
I've used a couple other payroll products in the past......they do not rise up to the efficiencies and top notch customer support isolved does.
Chose isolved
The reporting and user interface is a lot easier in isolved. reporting is better as well.
Chose isolved
iSolved is far superior to the other platforms mentioned, due to the fact that there is a dedicated customer service representative and the ease of use of the time & attendance and payroll systems as a whole. The HCM modules are great and easy to use. Reports generation is also …
Chose isolved
I have used ADP to process payroll before and it's relatively nightmarish for a company of this size. isolved sets things up easily and there is no need for an external excel file to upload data into to get everything correct - everything can be done right in the online software.
Chose isolved
Simply doesn't compare. User interface, reporting, time management. All outstanding vs the other product. ADP is nice but not as nice of a user interface and not as intuitive when learning or looking or things. Paylocity has a great user interface but they are not as …
Chose isolved
[I feel] ADP had terrible customer support. They are very rigid - do it their way, or not at all. The reports out of ADP are difficult to create and maintain. ADP is difficult to learn.
Top Pros
Top Cons
Features
ADP Workforce Nowisolved
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
ADP Workforce Now
7.6
1018 Ratings
3% below category average
isolved
7.1
144 Ratings
10% below category average
Employee demographic data8.2899 Ratings7.9122 Ratings
Employment history8.1935 Ratings6.8119 Ratings
Job profiles and administration7.9886 Ratings7.6111 Ratings
Workflow for transfers, promotions, pay raises, etc.7.3913 Ratings6.8117 Ratings
Organizational charting6.6639 Ratings7.268 Ratings
Organization and location management7.3700 Ratings7.293 Ratings
Compliance data (COBRA, OSHA, etc.)7.6645 Ratings6.687 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
ADP Workforce Now
7.9
1030 Ratings
2% below category average
isolved
7.7
153 Ratings
4% below category average
Pay calculation8.6991 Ratings8.4149 Ratings
Support for external payroll vendors7.1385 Ratings6.368 Ratings
Off-cycle/On-Demand payment7.8291 Ratings7.098 Ratings
Benefit plan administration8.0795 Ratings7.2110 Ratings
Direct deposit files8.7979 Ratings8.5149 Ratings
Salary revision and increment management7.8765 Ratings8.2121 Ratings
Reimbursement management7.7464 Ratings8.481 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
ADP Workforce Now
7.7
841 Ratings
5% below category average
isolved
7.2
127 Ratings
11% below category average
Approval workflow7.9763 Ratings6.9102 Ratings
Balance details7.5797 Ratings7.5124 Ratings
Annual carry-forward and encashment7.5645 Ratings7.195 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
ADP Workforce Now
8.0
1011 Ratings
1% below category average
isolved
7.9
145 Ratings
3% below category average
View and generate pay and benefit information8.2974 Ratings8.0144 Ratings
Update personal information8.6965 Ratings8.1138 Ratings
View company policy documentation8.1779 Ratings7.991 Ratings
Employee recognition7.1364 Ratings7.151 Ratings
View job history7.732 Ratings8.5112 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
ADP Workforce Now
6.0
12 Ratings
25% below category average
isolved
8.0
45 Ratings
3% above category average
Tracking of all physical assets6.012 Ratings8.045 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
ADP Workforce Now
7.1
941 Ratings
7% below category average
isolved
7.5
134 Ratings
1% below category average
Report builder7.4924 Ratings7.9127 Ratings
Pre-built reports7.6920 Ratings7.0131 Ratings
Ability to combine HR data with external data6.2547 Ratings7.567 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
ADP Workforce Now
7.1
113 Ratings
12% below category average
isolved
7.5
108 Ratings
7% below category average
New hire portal7.5109 Ratings7.4107 Ratings
Manager tracking tools6.689 Ratings7.674 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
ADP Workforce Now
7.8
308 Ratings
4% below category average
isolved
7.7
34 Ratings
6% below category average
Corporate goal setting7.8237 Ratings7.625 Ratings
Individual goal setting7.9288 Ratings7.629 Ratings
Line-of sight-visibility7.5235 Ratings7.725 Ratings
Performance tracking7.9281 Ratings7.731 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
ADP Workforce Now
7.3
399 Ratings
8% below category average
isolved
7.4
54 Ratings
7% below category average
Performance plans7.2358 Ratings7.446 Ratings
Performance improvement plans7.2306 Ratings7.445 Ratings
Review status tracking7.5363 Ratings7.948 Ratings
Review reminders7.3375 Ratings7.047 Ratings
Multiple review frequency7.2310 Ratings7.443 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
ADP Workforce Now
6.0
7 Ratings
27% below category average
isolved
7.6
33 Ratings
4% below category average
Create succession plans/pools5.86 Ratings7.721 Ratings
Candidate ranking5.86 Ratings7.628 Ratings
Candidate search6.37 Ratings7.530 Ratings
Candidate development6.26 Ratings7.724 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
ADP Workforce Now
6.9
418 Ratings
12% below category average
isolved
7.9
50 Ratings
2% above category average
Job Requisition Management7.6363 Ratings7.738 Ratings
Company Website Posting8.2355 Ratings8.145 Ratings
Publish to Social Media7.3284 Ratings8.038 Ratings
Job Search Site Posting7.4318 Ratings8.041 Ratings
Duplicate Candidate Prevention2.38 Ratings7.738 Ratings
Applicant Tracking7.2359 Ratings8.140 Ratings
Notifications and Alerts8.1380 Ratings7.848 Ratings
Best Alternatives
ADP Workforce Nowisolved
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ADP Workforce Nowisolved
Likelihood to Recommend
8.3
(1085 ratings)
7.7
(166 ratings)
Likelihood to Renew
7.4
(82 ratings)
9.9
(21 ratings)
Usability
6.2
(78 ratings)
8.4
(12 ratings)
Availability
7.3
(14 ratings)
9.0
(5 ratings)
Performance
6.4
(13 ratings)
9.0
(4 ratings)
Support Rating
7.0
(462 ratings)
7.2
(21 ratings)
In-Person Training
8.1
(9 ratings)
9.1
(1 ratings)
Online Training
5.8
(17 ratings)
8.9
(5 ratings)
Implementation Rating
6.0
(34 ratings)
7.0
(10 ratings)
Configurability
6.4
(10 ratings)
8.2
(3 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.2
(1 ratings)
Ease of integration
6.1
(8 ratings)
8.7
(3 ratings)
Product Scalability
7.5
(747 ratings)
8.9
(5 ratings)
Vendor post-sale
5.2
(8 ratings)
8.1
(6 ratings)
Vendor pre-sale
6.1
(8 ratings)
8.7
(5 ratings)
User Testimonials
ADP Workforce Nowisolved
Likelihood to Recommend
ADP
If you are looking to automate processes and have the system handle administrative, boring tasks this is the system for you. They are continuing to evolve and are coming out with improvements constantly. Have a suggestion on an improvement they will listen and consider implementing.
Read full review
isolved
Isolved is great with payroll and payroll changes as well as onboarding. Our benefit open enrollment went well and for the most part was stress free, there were a few hiccups with our 3rd party supplemental insurances. Because of their complexity and they way they are processed through payroll there was a little confusion and things needed to be adjusted. But due to the flexibility of the system the issues didn't become big problems.
Read full review
Pros
ADP
  • HRIS that is personalized for the employee and addresses DE&I needs.
  • Payroll, of course! The system addresses all needs, such as deductions, additional pay, premium OT, and shift differentials.
  • Onboarding is an excellent way to stay in compliance and have all documents completed.
  • Tax and Banking and resolution to any issues.
Read full review
isolved
  • Payroll Processing (timely and accurate).
  • Customer Service (dedicated account service representative, who gets to know your company's needs).
  • Payroll Reports (accurate, timely, extensive, exhaustive, customizable).
  • Employee Information (accurate reporting of the data, easily viewable information, information presented in a streamlined fashion).
Read full review
Cons
ADP
  • I would like it if better communication was sent out about new product updates. Sometimes, I go into a screen and things are different and I have to relearn it on the fly.
  • Editing the mobile app - I would like it if what is shown on the desktop version was automatically on the app. WAY more of my employees use the app, but I put the most important information on the desktop version because it is easier to update.
Read full review
isolved
  • More reminder notifications would be great!
  • A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication
  • Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places
Read full review
Likelihood to Renew
ADP
Due to the lack of support from the sales and service center we are looking at other options outside of ADP. Again it is a good system, it just lacks the support it deserves from the company employees. It is just unimaginable that you will need to reach out to a service provider several times for the same issue and not get it resolved.
Read full review
isolved
Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.
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Usability
ADP
I would give it a 10 however I do not like when ADP does facelifts in Workforce Now which does not add any value other than having to relearn navigation. I am also not a big fan of being forced to refer to the Bridge. We have Google which gives the same results. If I understood the answer I would not contact our Account Rep.
Read full review
isolved
It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
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Reliability and Availability
ADP
ADP outages are very rare
Read full review
isolved
Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
Read full review
Performance
ADP
Overall, I think the functionality of the program works pretty well. Sometimes, certain browsers do not work well for the policy function of ADP, but that is the only issue thus far
Read full review
isolved
We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
Read full review
Support Rating
ADP
I have contacted support multiple times and have always been happy with the results. ADP's support staff is always helpful and makes easy work of solving problems. I love my Payroll Account Manager, as well as my Enhanced Time Account Manager.
Read full review
isolved
I gave this rating because for the most part I am always responded to quickly. More recently there have been a couple of times where it has taken a couple of days for me to get a reply. I also said I would receive a call back same day and that did not happen. It eventually was handled. after a couple of days
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In-Person Training
ADP
In-person training was pretty good - I think this significantly depends on the trainer. Our trainer was really good and showed what ADP can do - but I know that all trainers are not the same - and this truly makes such as difference. Overall, our training went pretty well.
Read full review
isolved
All over the phone, but it was comprehensive.
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Online Training
ADP
At the time training was not as expansive as it is now. If it could go wrong it did for me so the process was difficult and lengthy. I needed to have more in person walkthroughs of things to ensure the transition was done correctly. Not sure what else I can say, we were part of the initial move to Workforce Now when it was introduced.
Read full review
isolved
We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
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Implementation Rating
ADP
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
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isolved
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
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Alternatives Considered
ADP
Although this SAS takes longer to perform the everyday functions related to payroll and HR data input, the difference in this software and our previous software is like night and day. We were on a very old server platform and had too many issues with continuous need for backup.
Read full review
isolved
I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
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Contract Terms and Pricing Model
ADP
No answers on this topic
isolved
Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.
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Scalability
ADP
It handles very well with very sensitive data of a company especially of employees. Even provides HR services regarding recruitment services like recruitment, providing notification, even handles increment cycle of employee, any awards achieved by employees. All of this services are handled by them in very efficient way.
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isolved
We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
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Return on Investment
ADP
  • ADP WorkforceNow has provided a positive ROI for our company. It has saved me countless hours in the time I used to spend preparing reports, managing benefits, and annual enrollment, recruitment tracking, and much more.
  • The integration with Payscale has allowed our company to take every position in our organization and benchmark it to industries and job titles. This has allowed us to be more competitive on recruitment and retention.
  • We have used the new DE&I dashboard to provide valuable information on the landscape of our workforce, as well as areas of our organization that may not be as diverse.
Read full review
isolved
  • When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now
  • Employees love having the ability to easily view and verify their timecards prior to payroll submission.
Read full review
ScreenShots

ADP Workforce Now Screenshots

Screenshot of ADP Workforce Now: a simple and complete human capital management solutionScreenshot of Benchmarking by ADP DataCloud: an application with an extensive data set ... available to ADP Workforce Now clientsScreenshot of ADP Workforce Now clients can equip their employees with the ADP Mobile self-service app