Overview
ProductRatingMost Used ByProduct SummaryStarting Price
isolved
Score 7.0 out of 10
N/A
isolved is a SaaS-based, cloud-resident Human Capital Management (HCM) solution that provides Payroll, HR, Benefits Administration, Time & Attendance, Talent Management and Compliance. Employers have the ability to schedule an upcoming shift, view overtime levels, run a customized report, preview payroll in real time, write a performance report for a peer or elect benefits.
$4
Per Employee Per Month
Paychex Flex
Score 6.7 out of 10
N/A
Paychex Flex, of Paychex' Online Payroll Services, is a cloud-based human resource management and payroll platform. Paychex offers core and specialized services, and scales to meet the needs of small businesses, SMBs, and large enterprises.
$59
per month/+$4 per employee
Pricing
isolvedPaychex Flex
Editions & Modules
isolved
$4.00
Per Employee Per Month
Paychex Go
$59
per month/+$4 per employee
Paychex Flex Service
Contact sales team
Paychex Flex Enterprise
Contact sales team
Offerings
Pricing Offerings
isolvedPaychex Flex
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeRequired
Additional Details
More Pricing Information
Community Pulse
isolvedPaychex Flex
Considered Both Products
isolved
Chose isolved
I have most experience with ADP WFN and Paychex Flex and can say isolved is a better fit for our company than either of these. isolved has better customer service and is a better fit and value given our size and industry.
Chose isolved
isolved Payroll is more affordable than Paychex Payroll. Paychex HR is more affordable than isolved HR. Toast Payroll is more complicated than isolved. Toast doesn't offer much HR service. Paycom is much more like self-service, which the support is not as great as isolved.
Chose isolved
Paychex can do a lot of the same things, but less complicated. They have a more simplified approach to their interface. However, it does not give you the autonomy to mold templates and policies specific to your needs as easily as isolved.
Chose isolved
Paychex is a very simplified HR/Payroll software which makes it easy for people to figure out how to utilize their tools, but isolved, though more complex, has the capability to do much more and give better information.
Chose isolved
isolved provided so much support during our implementation and continues to be an amazing resource not just in our payroll processing, but in strategic planning for our organization. Our customer success manager provides a level of "white glove" service that we did not …
Chose isolved
Checked most of the boxes. Should have insisted on speaking to references who could speak to implementation and hand-off.
Chose isolved
I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Chose isolved
ADP--horrible customer service, inaccuracies.
We left ADP to utilize isolved.
Chose isolved
I believe that isolved has a ways to go to get to the top performers such as ADP and PayChex. isolved and Heartland Payroll are very similar in platform (have used Heartland prior).
Chose isolved
isolved has more focus on customer service than our experience with Paychex and ADP. The system is competitively priced and has all of the same bells and whistles that the other software had. We also find that the overall software is easier to navigate. In our experience with …
Chose isolved
I find the isolved software more appealing than either ADP or Paychex. However, while I hated dealing with ADP because they are too big and very difficult to navigate as a result, we had very few issues (particularly tax-related) so, based on that alone ADP and Paychex were …
Paychex Flex
Chose Paychex Flex
isolved was terrible. It never seemed to work correctly and information didn't always get saved on the first try. Paychex has helped by having the app and making it easier to navigate what you are looking for. I like that I have a personal account on Paychex and a admin …
Top Pros
Top Cons
Features
isolvedPaychex Flex
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
isolved
7.1
144 Ratings
10% below category average
Paychex Flex
6.7
247 Ratings
16% below category average
Employee demographic data7.9122 Ratings8.0197 Ratings
Employment history6.8119 Ratings8.0220 Ratings
Job profiles and administration7.6111 Ratings6.8155 Ratings
Workflow for transfers, promotions, pay raises, etc.6.8117 Ratings7.4154 Ratings
Organizational charting7.268 Ratings1.01 Ratings
Organization and location management7.293 Ratings7.9138 Ratings
Compliance data (COBRA, OSHA, etc.)6.687 Ratings7.5132 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
isolved
7.7
153 Ratings
4% below category average
Paychex Flex
8.5
288 Ratings
6% above category average
Pay calculation8.4149 Ratings9.0271 Ratings
Support for external payroll vendors6.368 Ratings00 Ratings
Off-cycle/On-Demand payment7.098 Ratings9.1136 Ratings
Benefit plan administration7.2110 Ratings7.3156 Ratings
Direct deposit files8.5149 Ratings9.3270 Ratings
Salary revision and increment management8.2121 Ratings8.5193 Ratings
Reimbursement management8.481 Ratings7.9105 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
isolved
7.2
127 Ratings
11% below category average
Paychex Flex
7.0
144 Ratings
14% below category average
Approval workflow6.9102 Ratings6.3102 Ratings
Balance details7.5124 Ratings7.5136 Ratings
Annual carry-forward and encashment7.195 Ratings7.3110 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
isolved
7.9
145 Ratings
3% below category average
Paychex Flex
8.5
249 Ratings
5% above category average
View and generate pay and benefit information8.0144 Ratings8.6228 Ratings
Update personal information8.1138 Ratings9.0239 Ratings
View company policy documentation7.991 Ratings7.7111 Ratings
Employee recognition7.151 Ratings00 Ratings
View job history8.5112 Ratings8.7168 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
isolved
8.0
45 Ratings
3% above category average
Paychex Flex
7.8
40 Ratings
1% above category average
Tracking of all physical assets8.045 Ratings7.840 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
isolved
7.5
134 Ratings
1% below category average
Paychex Flex
6.1
164 Ratings
22% below category average
Report builder7.9127 Ratings5.8134 Ratings
Pre-built reports7.0131 Ratings6.9154 Ratings
Ability to combine HR data with external data7.567 Ratings5.883 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
isolved
7.5
108 Ratings
7% below category average
Paychex Flex
8.0
158 Ratings
0% below category average
New hire portal7.4107 Ratings8.1151 Ratings
Manager tracking tools7.674 Ratings7.9100 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
isolved
7.7
34 Ratings
6% below category average
Paychex Flex
-
Ratings
Corporate goal setting7.625 Ratings00 Ratings
Individual goal setting7.629 Ratings00 Ratings
Line-of sight-visibility7.725 Ratings00 Ratings
Performance tracking7.731 Ratings00 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
isolved
7.4
54 Ratings
7% below category average
Paychex Flex
-
Ratings
Performance plans7.446 Ratings00 Ratings
Performance improvement plans7.445 Ratings00 Ratings
Review status tracking7.948 Ratings00 Ratings
Review reminders7.047 Ratings00 Ratings
Multiple review frequency7.443 Ratings00 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
isolved
7.6
33 Ratings
4% below category average
Paychex Flex
-
Ratings
Create succession plans/pools7.721 Ratings00 Ratings
Candidate ranking7.628 Ratings00 Ratings
Candidate search7.530 Ratings00 Ratings
Candidate development7.724 Ratings00 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
isolved
7.9
50 Ratings
2% above category average
Paychex Flex
8.5
59 Ratings
9% above category average
Job Requisition Management7.738 Ratings9.632 Ratings
Company Website Posting8.145 Ratings9.730 Ratings
Publish to Social Media8.038 Ratings6.923 Ratings
Job Search Site Posting8.041 Ratings6.830 Ratings
Duplicate Candidate Prevention7.738 Ratings6.928 Ratings
Applicant Tracking8.140 Ratings9.633 Ratings
Notifications and Alerts7.848 Ratings9.753 Ratings
Best Alternatives
isolvedPaychex Flex
Small Businesses
Patriot Software
Patriot Software
Score 9.0 out of 10
Patriot Software
Patriot Software
Score 9.0 out of 10
Medium-sized Companies
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Paypro Workforce Management
Paypro Workforce Management
Score 9.5 out of 10
Enterprises
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
Infor Human Resources
Infor Human Resources
Score 7.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
isolvedPaychex Flex
Likelihood to Recommend
7.7
(166 ratings)
7.7
(298 ratings)
Likelihood to Renew
9.9
(21 ratings)
8.9
(42 ratings)
Usability
8.4
(12 ratings)
8.0
(240 ratings)
Availability
9.0
(5 ratings)
9.3
(10 ratings)
Performance
9.0
(4 ratings)
9.1
(10 ratings)
Support Rating
7.2
(21 ratings)
7.8
(245 ratings)
In-Person Training
9.1
(1 ratings)
4.5
(1 ratings)
Online Training
8.9
(5 ratings)
7.0
(4 ratings)
Implementation Rating
7.0
(10 ratings)
9.4
(11 ratings)
Configurability
8.2
(3 ratings)
7.6
(8 ratings)
Contract Terms and Pricing Model
8.2
(1 ratings)
-
(0 ratings)
Ease of integration
8.7
(3 ratings)
9.0
(3 ratings)
Product Scalability
8.9
(5 ratings)
9.3
(10 ratings)
Vendor post-sale
8.1
(6 ratings)
8.9
(31 ratings)
Vendor pre-sale
8.7
(5 ratings)
9.2
(32 ratings)
User Testimonials
isolvedPaychex Flex
Likelihood to Recommend
isolved
Isolved is great with payroll and payroll changes as well as onboarding. Our benefit open enrollment went well and for the most part was stress free, there were a few hiccups with our 3rd party supplemental insurances. Because of their complexity and they way they are processed through payroll there was a little confusion and things needed to be adjusted. But due to the flexibility of the system the issues didn't become big problems.
Read full review
Paychex, Inc.
In my experience, Paychex Flex is well suited for small to medium sized businesses. It has been helpful in streamlining the onboarding process and it is easy to update and maintain employee profiles and records. It has worked will in a non-profit environment where there is clergy pay and housing, which can get quite complicated. I cannot think of a scenario where it would be less appropriate.
Read full review
Pros
isolved
  • Payroll Processing (timely and accurate).
  • Customer Service (dedicated account service representative, who gets to know your company's needs).
  • Payroll Reports (accurate, timely, extensive, exhaustive, customizable).
  • Employee Information (accurate reporting of the data, easily viewable information, information presented in a streamlined fashion).
Read full review
Paychex, Inc.
  • I like I can enter payroll and if I need to leave the program, I can resume at a later time and my information is saved.
  • I like the analytics & reports features.
  • I like how all my employees have easy access to their portal.
Read full review
Cons
isolved
  • More reminder notifications would be great!
  • A way to email hiring managers and our IT department at the same time with a template would save us from so much email communication
  • Transfer all attached documents such as interview notes from iHired applicants to isolved employee documents would save us time uploading into multiple places
Read full review
Paychex, Inc.
  • Reporting writing is difficult to figure out
  • Employee turnover inside Paychex was a problem, until we were assigned to Neil Williams - since that time it has settled down
  • Pressure to convert personal connection with payroll advisor to using automated service
Read full review
Likelihood to Renew
isolved
Due to the continued problems (time clock disconnects, regular post-update issues) and users' negative attitude, we are unlikely to renew. Another important factor is that TF is US-centric, so it does not account for local Philippine specifics, which is important to us.
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Paychex, Inc.
Overall I like the features that Paychex Flex offers. I am sure that there are other features that I am unaware of, so I am excited to see if there is more that Flex is capable of to make my job easier. The basic features are really user friendly and easy to access. If there ever is an issue customer service is great
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Usability
isolved
It is very intuitive and user friendly. iSolved is always updating and improving things before they even become a problem. I like how they inform us of the new updates and provide us with the details of what is changing and how it will improve the usuage.
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Paychex, Inc.
Some things could be streamlined. For example, we could do custom options for the "add items" tab which has so many options that we never use. "Medical Pay" could be something that the system remembers for the applicable employees. Salaried employees' salaries should definitely be auto-filled. Overall the system works well but I think it could be improved to be easier to use and read.
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Reliability and Availability
isolved
Payroll due dates and send to us at the beginning of the year, with email reminders for holidays. The support email address is fairly fast, within 24-48 hours. But if something is needed immediately, I can just call and they help me out right then.
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Paychex, Inc.
We have not experienced any difficulties with unplanned outages. Notifications are always made for outages, and they do not effect normal business operations.
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Performance
isolved
We do not use the integration, so we have a csv file that I upload manually for payroll. That is our decision based on the software at our restaurants. Pages loaded fairly quickly, but reports to pdf lag about 15-20 seconds
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Paychex, Inc.
Unless there is lag time within the internet, the Paychex Flex website loads exceptional fast, pages load quickly and reports that I need to print or download load quickly. If I need to create a specialized report, once I complete it I receive an e-mail telling me my report is ready to be downloaded. Changing between web pages is fast as well.
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Support Rating
isolved
I gave this rating because for the most part I am always responded to quickly. More recently there have been a couple of times where it has taken a couple of days for me to get a reply. I also said I would receive a call back same day and that did not happen. It eventually was handled. after a couple of days
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Paychex, Inc.
Our dedicated representative is one of the main reasons we are sticking with Paychex Flex. If it were not for this person, other platforms could provide the same/similar functionality. It is the ability to speak with someone that understands our business and is willing to get questions answered in a timely fashion that keeps us with Paychex Flex.
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In-Person Training
isolved
All over the phone, but it was comprehensive.
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Paychex, Inc.
We did online training only
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Online Training
isolved
We loved taking the course, we went through most of them before we went live and I believe that was very helpful. The online training helped us learn to navigate in the program. We still refer to the training and assign our managers and supervisors to it as well. I highly recommend using it. We have also been able to attend the Connect Conferences with are extremely valuable and we learn tips and tricks to help us better utilize our system.
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Paychex, Inc.
It was easy to understand and follow along. I do like the informational videos that we can utilize before we opt to call in for customer service support. It has made a difference since sometimes that resolves the issue I may have had and saved myself a phone call to Paychex support.
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Implementation Rating
isolved
The system was very cumbersome setting up as well as time consuming. There were times I just wanted to walk away and sometimes I did have to get up and walk away for a break and come back with a fresh perspective. The setup took me over a period of two to three months getting it to serve the purposes that we needed it two. I am very intuitive when it comes to computer software however getting all the right buttons checked in order for it to do what I needed didn't always work.
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Paychex, Inc.
Implementation was very smooth. The most cumbersome task was entering the current employees into the system during initial set up, but Paychex staff handled most of that and verified against prior system reports as well as internal reports provided to ensure 100% accuracy.
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Alternatives Considered
isolved
I went with iSolved because the people I spoke with were all quick to answer and very thorough in their responses. I knew they could help me build my setup the way I wanted it, and not just force me to work within some pre-set parameters once I had signed the contract.
Read full review
Paychex, Inc.
We still use QB Desktop Pro to maintain a Check Register / Overall Balance for the company, but once having tried QB Payroll Online for about 3 months prior to finding Paychex Flex I can tell you that there's just no comparison. QB online is VERY EXPENSIVE and not so user-friendly. I hated every minute of those 6 payrolls we ran through QB online.
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Contract Terms and Pricing Model
isolved
Price increases do happen every year. I understand that the cost of living rises, but every year to us is a bit excessive.
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Paychex, Inc.
No answers on this topic
Scalability
isolved
We are a company of about 135 people at 9 locations in 2 towns. We were able to set locations and departments, and also have each location seperate so only that manager can see their employees.
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Paychex, Inc.
Employees can log in at home and get up to date information on their FSA balance and any medical bill reimbursements they may have uploaded. At renewal time they have the ability to make changes to their FSA or for new employees star the enrollment.
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Return on Investment
isolved
  • When we had Paycom, we had 1/4 of our staff that were not logging in and using the system. That number is down to maybe 5% now
  • Employees love having the ability to easily view and verify their timecards prior to payroll submission.
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Paychex, Inc.
  • I do not believe we have saved anything additionally. The time we've had to spend to get things to hopefully work is sad. This is the reason we've had to turn off all extra "products" of Paychex Flex. Time and Attendance is horrible. Benefits management is horrible. The user experience is horrible.
  • One thing I do not understand is why are updates for states, cities, counties, school districts, etc. not automatically updated? Should we not get a big red flag if we have an employee living/working, being paid in CA, but they aren't set up for CA sick time? If it is required to be on the paycheck stub to show the balance of the sick time, why would we not be notified that we are out of compliance?
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ScreenShots

Paychex Flex Screenshots

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