Likelihood to Recommend Infinite Campus is very easy to use when it comes to looking up personal student information as well as taking attendance. However, it is less suited for making it easy for users to find specific language testing data, ensuring the viewer feels confident in finding the correct webpage based on what they are looking for as well as being properly set up for the viewer to feel confident in arranging a progress report easily as well as quickly. Lastly, Infinite Campus could better enable the user to copy progress reports in bulk versus the current set up of having to go into each student's progress report individually to print.
Read full review It is most suited for those within the education industry. For students and staff in particular, the Education Cloud allows seamless connectivity between each person and helps students stay on task. It can be very overwhelming as a student to have so many responsibilities in different areas, so Salesforce does a great job of offering many features that ease this process.
Read full review Pros It is very clean (not cluttered with information and buttons) It keeps all personal information in one spot The message center is helpful, and it is easy to see when there is a new message The breakdown of attendance is done very well Read full review Great use of integrating across all aspects of enrollment. Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals. Reporting is fabulous inside of Salesforce. All of the Apps in the App Exchange. Read full review Cons The Gradebook is just so busy, even though it does contain all the grades/information you need, I find it very hard to find data/information just because of the sheer numbers and drop downs that I have to go through to get to what I want. Not very user-friendly for first time users - takes many tries and searching around to get to where you want. Gets easier as you use it, but they could attempt to make it more user-friendly for the novice/first time users. I'd like to see the drop-down menu for the classes broken up into separate folders/files for each group (ie. ELA, Social Studies, Science, Math). Then it wouldn't be just rows and rows of classes that make my eyes run them all together and hard to find the ONE I am looking for. Michele Roy Special Education Teacher and Current Interim Site Director
Read full review It’s hard to run reports or create working “views” for Enrollment/Student Advisor teams that include both Leads and Contacts in the same report. Some fields do not map from Lead to Contact object. When a student transitions from application to acceptance, some dropdown and fill-in fields completely disappear from the student’s page in Salesforce. Every version of Salesforce I’ve used has this problem. Salesforce overall is clunky and confusing for the average user. We require thorough Salesforce training for new hires on all teams because it’s not user-friendly or obvious what to click on to achieve a specific task. Read full review Usability It was really so easy to sign up and get going with the whole process
Read full review Support Rating I haven't reached out to Infinite Campus for technical support. We have in-school people who are trained to help us out in the event of a problem. We have had a couple of times where the system has gone down unexpectedly, but our school IT professionals were able to sort it out.
Read full review People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.
Read full review Alternatives Considered Synergy, PowerSchool. Infinite Campus was definitely the "Cadillac" when looking at other systems. Other systems look and felt clunky when stacked against Infinite Campus. Although the company is not local, they FEEL and ACT as though they are right next door.
Read full review I have not used similar products and I am new to this role. Salesforce has been very easy to learn and I appreciate the support and ability to access the platform when I need to. I was able to easily learn the program and become skilled in what I needed to do. It also made the transition to digital forms quite easy
Read full review Return on Investment Infinite Campus helped us to successfully meet our goals in the last Strategic Plan of establishing an electronic communication framework for academic progress between the district and parents. Issues with integration, or lack thereof, has resulted in loss of productivity and ultimately revenue since countless hours are dedicated to grading inputs that would have otherwise been spent on fulfilling other institution needs. Read full review Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions. Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA. Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us. Read full review ScreenShots Salesforce.org Education Cloud Screenshots