What users are saying about

InfoGenesis POS vs MicroBiz

InfoGenesis POS
3 Ratings
MicroBiz
4 Ratings

InfoGenesis POS

3 Ratings
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Score 8.6 out of 100

Based on 3 reviews and ratings

MicroBiz

4 Ratings
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Score 8.5 out of 100

Based on 4 reviews and ratings

Likelihood to Recommend

InfoGenesis POS

The terminals themselves don't seem to be well designed and have the appearance of being put together with off-the-shelf components. Hiding cables can be challenging. The design is slim and svelte enough, but it has the appearance of being more fragile (although it doesn't appear be particularly so). These terminals are best when left in a single location, at least in our implementation as switching revenue centers requires IT involvement.

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Anonymous | TrustRadius Reviewer
Verified User
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MicroBiz

Suitable for small and mid sized retail businesses. Many features to automate operations (bar code scanning throughout application, auto generate POS based on mix/max, stock look-up).May not be ideal for large retail stores. Lacks integrations with ERP systems such as SAP or Oracle. Missing some specialty features such as serialized inventory.

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Dave Vandenberg | TrustRadius Reviewer
Dave Vandenberg
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Pros

InfoGenesis POS

  • Screen layout/design for various outlets is pretty good and also flexible.
  • There are several modules that interact with the platform, making integration easier.
  • Stability in the environment is very good and we have very little downtime with the terminals.
  • Management of multiple outlets is excellent and there are a lot of options.
  • Add-on/value add features are robust.

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Anonymous | TrustRadius Reviewer
Verified User
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MicroBiz

  • Ring up transactions and take payments
  • Manage inventory
  • Management Reporting
  • Discounts and promotions

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Mike Pinzle | TrustRadius Reviewer
Mike Pinzle
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Cons

InfoGenesis POS

  • Integration with rGuest Seat is terrible, and it's a companion product. This definitely never lived up to its promise.
  • The boot process for the terminals is long and ridiculously unprofessional looking. There are some sloppy defaults for the boot process and the initial setup is needlessly complicated.
  • Shift management is confusing for staff, particularly when signing out at the end of a shift. Would like to see more work on this area.

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Anonymous | TrustRadius Reviewer
Verified User
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MicroBiz

  • Missing a couple helpful features (such as a free loyalty program)
  • The formatting on some screens is whacky and the font can be small
  • It could be easier to email receipts (need to set this before the transaction)

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Dave Vandenberg | TrustRadius Reviewer
Dave Vandenberg
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Support Rating

InfoGenesis POS

InfoGenesis POS 6.0
Based on 1 answer
Support is hit or miss with this platform. If you get a tech that knows the system, the experience is excellent. There have been more instances of escalated tickets going unanswered, which I deem unacceptable. Even if the answer is "I don't know" or "we can't do that" I expect an answer. Contrast this with VMware, who will file a bug report if they can't resolve the immediate issue and then will follow up with you. When it comes to IG support, I don't have confidence that they'll pursue a concern very far and they've been lax with follow-up

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Anonymous | TrustRadius Reviewer
Verified User
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MicroBiz

No score
No answers yet
No answers on this topic

Alternatives Considered

InfoGenesis POS

InfoGenesis had a great implementation team and worked with us closely on the rollout to ensure minimal disruption. Micros terminals had better design overall and looked like they'd have lasted for 100 years, but Oracle was not fun to work with. IG's reporting options have made our Finance people happy as well. We were concerned with multiple integrations on the platform it replaced, but all of these turned out to be non-issues and we were able to work with IG staff to get what we wanted out of it. I'd prefer the hardware to be thought out more thoroughly, as it's weak in appearance by comparison despite being very usable.

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Anonymous | TrustRadius Reviewer
Verified User
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MicroBiz

It was close but we just liked some of the features in microbiz better. Plus it was cheaper

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Mike Pinzle | TrustRadius Reviewer
Mike Pinzle
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Return on Investment

InfoGenesis POS

  • Our previous platform required more than occasional love and care and was hard to develop solutions for. InfoGenesis terminals don't have a lot of trouble in operation, which leads to more uptime and happy customers.
  • I previously mentioned rGuest Seat integration. We never got this to work as promised and got different answers from different resources when asked the same question.
  • Server sprawl began almost immediately. We went from a two server design to five in the end and still have occasional problems with kitchen printers.

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Anonymous | TrustRadius Reviewer
Verified User
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MicroBiz

  • Really amazing value for the monthly fees. Less expensive than other serious cloud POS applications
  • Synch with QBO allows us to save time manually entering financial data into our accounting system
  • Bar code scanning in both the front end and back end saves time and money

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Dave Vandenberg | TrustRadius Reviewer
Dave Vandenberg
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Screenshots

InfoGenesis POS

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Pricing Details

InfoGenesis POS

General

Free Trial
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Free/Freemium Version
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Premium Consulting/Integration Services
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Entry-level set up fee?
—

InfoGenesis POS Editions & Modules

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Additional Pricing Details
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MicroBiz

General

Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$200*

* per installation

MicroBiz Editions & Modules

Edition
MicroBiz Cloud$601
  1. per month
Additional Pricing Details
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