What users are saying about
5 Ratings
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Score 10 out of 100
4 Ratings
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Score 8.8 out of 100

Likelihood to Recommend

Infor CloudSuite EAM

EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
Anonymous | TrustRadius Reviewer

Maintenance Connection

Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
Aaron Green | TrustRadius Reviewer

Pros

Infor CloudSuite EAM

  • Easy form customization
  • Cloud based for simple access
  • Option to create multiple access levels
Anonymous | TrustRadius Reviewer

Maintenance Connection

  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
Timothy Yaeger | TrustRadius Reviewer

Cons

Infor CloudSuite EAM

  • Allow system administrators to manipulate canned Infor EAM reports.
  • Remove menus that were used in earlier versions so they don't get confused for use in current versions.
Anonymous | TrustRadius Reviewer

Maintenance Connection

  • No improvements at this time.
Kyler Keel | TrustRadius Reviewer

Likelihood to Renew

Infor CloudSuite EAM

No score
No answers yet
No answers on this topic

Maintenance Connection

Maintenance Connection 7.0
Based on 1 answer
If I find a product with better support and some additional operational asset functions I would be willing to make a move.
Timothy Yaeger | TrustRadius Reviewer

Usability

Infor CloudSuite EAM

Infor CloudSuite EAM 9.0
Based on 1 answer
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
Anonymous | TrustRadius Reviewer

Maintenance Connection

Maintenance Connection 9.0
Based on 1 answer
Its very user friendly and works well in a manufacturing setting.
Timothy Yaeger | TrustRadius Reviewer

Support Rating

Infor CloudSuite EAM

Infor CloudSuite EAM 8.0
Based on 1 answer
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
Anonymous | TrustRadius Reviewer

Maintenance Connection

Maintenance Connection 6.5
Based on 2 answers
They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
Aaron Green | TrustRadius Reviewer

Implementation Rating

Infor CloudSuite EAM

No score
No answers yet
No answers on this topic

Maintenance Connection

Maintenance Connection 7.0
Based on 1 answer
If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
Timothy Yaeger | TrustRadius Reviewer

Alternatives Considered

Infor CloudSuite EAM

Infor EAM is much better than the alternates that I've used in the past. We selected Infor EAM for their customization features and their phenomenal support team.
Anonymous | TrustRadius Reviewer

Maintenance Connection

It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
Timothy Yaeger | TrustRadius Reviewer

Return on Investment

Infor CloudSuite EAM

  • Increased maintenance labor utilization
  • Decreased part inventory cost by showing parts that currently are used
  • Easily keeps track of equipment cost
Brad Mikes | TrustRadius Reviewer

Maintenance Connection

  • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
  • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
Kyler Keel | TrustRadius Reviewer

Pricing Details

Infor CloudSuite EAM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Maintenance Connection

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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