Accruent Maintenance Connection vs. HxGN EAM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Accruent Maintenance Connection
Score 4.2 out of 10
N/A
Accruent CMMS - Maintenance Connection is a multi-site facilities management platform acquired by Accruent in June 2018 and now part of the Accruent IWMS portfolio of products.N/A
HxGN EAM
Score 7.8 out of 10
N/A
HxGN EAM (formerly Infor EAM) is a configurable enterprise asset management platform. The solution was acquired by Hexagon from Infor in late 2021.N/A
Pricing
Accruent Maintenance ConnectionHxGN EAM
Editions & Modules
No answers on this topic
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Offerings
Pricing Offerings
Accruent Maintenance ConnectionHxGN EAM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Accruent Maintenance ConnectionHxGN EAM
Top Pros

No answers on this topic

Top Cons

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Best Alternatives
Accruent Maintenance ConnectionHxGN EAM
Small Businesses

No answers on this topic

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Medium-sized Companies
TOPdesk
TOPdesk
Score 8.6 out of 10
Qualys TruRisk Platform
Qualys TruRisk Platform
Score 8.3 out of 10
Enterprises
TOPdesk
TOPdesk
Score 8.6 out of 10
Qualys TruRisk Platform
Qualys TruRisk Platform
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Accruent Maintenance ConnectionHxGN EAM
Likelihood to Recommend
9.0
(3 ratings)
8.0
(5 ratings)
Likelihood to Renew
7.0
(1 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
9.0
(1 ratings)
Support Rating
6.4
(2 ratings)
8.0
(1 ratings)
Implementation Rating
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
Accruent Maintenance ConnectionHxGN EAM
Likelihood to Recommend
Accruent
Everyone has assets, everyone has people, and everyone has to do some work on those assets with those people. Maintenance Connection strives to provide an efficient solution to help get the work done while making it simple to record that you did. Aggregate that data and make decisions for the future based on real information.
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Hexagon AB
EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
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Pros
Accruent
  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
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Hexagon AB
  • Real-time reporting; this was an improvement on the stand-along Microsoft Excel-based reports
  • Integrates with Oracle; linking to an enterprise system help to link with the ledger
  • Generally user friendly; the user interface and navigation is relatively intuitive to use
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Cons
Accruent
  • No improvements at this time.
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Hexagon AB
  • The update schedule takes some getting used to
  • Possible to accidentally lock yourself out of your own account (if admin)
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Likelihood to Renew
Accruent
If I find a product with better support and some additional operational asset functions I would be willing to make a move.
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Hexagon AB
No answers on this topic
Usability
Accruent
Its very user friendly and works well in a manufacturing setting.
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Hexagon AB
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
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Support Rating
Accruent
They are timely, responsive, and resolve issues within a day. I only give them one less point because in their recent acquisition by Accruent they lost the MC Support portal they used to have, and in its place they are using Accruents version. Which is well, just not as good.
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Hexagon AB
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
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Implementation Rating
Accruent
If you do not have a scheduler for the PM and work order program hire one first. They can help with the migration and know how everything works in your facility.
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Hexagon AB
No answers on this topic
Alternatives Considered
Accruent
It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
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Hexagon AB
HxGN EAM is relatively comparable. Much of the software solutions for large enterprise businesses offer relatively comparable features and functionality. For example, integration with our organization's asset management strategy. The set-up of the asset management is organization-specific depending on the type of assets. At our organization, it was primarily equipment and buildings. HxGN EAM stacked up well against the other major solutions such as SAP EAM, IBM Maximo, etc. It may be best to include it as part of the options assessed for a solution to consider.
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Return on Investment
Accruent
  • Our parts cost overall has had a great positive impact on our ROI. We are able to track parts in a more efficient manner that helps us to optimize inventory and reduce stock outs, in addition to helping us identify items that have no turn over.
  • Equipment downtime with regards to Corrective vs Preventive type work orders has made a big impact to our ROI. With the use of the Preventive Maintenance Module in Maintenance Connection, we have made a good shift towards more planned machine maintenance and less corrective type failures.
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Hexagon AB
  • Infor EAM works as well as the data contained. Management has to be dedicated to a change in culture and everyone must buy into this.
  • Infor EAM is very useful in exposing shoddy maintenance practices, or poor reaction to required maintenance. A company cannot be afraid to let the system work for them, and take the necessary actions to improve maintenance practices to prolong the life of their investments.
  • The only negative, is as mentioned above, Infor has the capabilities with KPIs and custom reports to easily identify unacceptable maintenance practices.
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