5 Ratings
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Score 10 out of 101
2 Ratings
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Score 9.5 out of 101

Likelihood to Recommend

Infor CloudSuite EAM

EAM is a very capable application without necessarily making it a complex tool to use. The nice thing with EAM is that, thanks to its configuration capabilities, it can be implemented in a multi-stage manner where users can start simple and then later (and over time) expand the usage as they learn or better understand its full potential.
No photo available

Maintenance Connection CMMS

It has a very broad application so there is not much it does not cover. Our accounting department could use it but they choose not to. Really it could be company-wide for many applications. I came in as a Maximo user which was nice but very expensive to purchase and maintain.
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Pros

Infor CloudSuite EAM

  • EAM is highly configurable and can be used to manage virtually any type of assets, or for more complex technical installations.
  • It is really simple and quick to configure, even for non-developers, such as business analysts and administrative staff.
  • The user interfaces are relatively intuitive (for being an enterprise application) and also possible to simplify and configure for specific users groups.
No photo available

Maintenance Connection CMMS

  • Customer Service is Outstanding.
  • Changes are made by MC through the entire network that makes suggestions.
  • The software is simple to use so even the most seasoned mechanic can navigate it.
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Cons

Infor CloudSuite EAM

  • The update schedule takes some getting used to
  • Possible to accidentally lock yourself out of your own account (if admin)
No photo available

Maintenance Connection CMMS

  • The work schedules are fixed so floating schedules cannot be used. It is a product suggestion the community is working on.
  • The Migration from our old system was not fun as the software where not compatible. Took me about three months to get everything in from transferring it to excel spread sheets.
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Usability

Infor CloudSuite EAM

Infor CloudSuite EAM 9.0
Based on 1 answer
EAM is overall simple to use, especially since the UI and individual forms can be configured per user group with simple clicks by a system administrator.
No photo available

Maintenance Connection CMMS

No score
No answers yet
No answers on this topic

Support

Infor CloudSuite EAM

Infor CloudSuite EAM 8.0
Based on 1 answer
The user support is better than average when comparing it to other software vendors we use. Normally they reply very quickly, but there is also a tendency to even reply too fast without fully analyzing or understanding the whole underlying problem. However, when we ask support to escalate something to the development team, this is done quickly as well.
No photo available

Maintenance Connection CMMS

No score
No answers yet
No answers on this topic

Alternatives Considered

Infor CloudSuite EAM

The ease of configuration, scalability, and built-in functionality were the main reasons for us to go with EAM.
No photo available

Maintenance Connection CMMS

It much more user-friendly and does not have a lot of wasted information that you would never use. I did a lot of research on other CMMS programs and questioned other users and was allowed to use the test module for 3 months. That pretty much sealed the deal for everyone except for those afraid of change. Eventually, they all fall in line and accept the new CMMS system.
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Return on Investment

Infor CloudSuite EAM

  • Increased efficiency
  • Accurate reporting
  • Simple to track
No photo available

Maintenance Connection CMMS

  • My ROI was 30% just on machine repair costs alone.
  • We went from about 250 PM's to over 2000. Our Up time went from 68% to Nearly 90% on all production lines.
  • Our stock outs (Parts not in Parts Room) have dropped to 2%, usually from a new machine that had different part on it that was not the same as what we had.
  • We went from Producing 10 million pounds a month to over 27 Million.
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Pricing Details

Infor CloudSuite EAM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Maintenance Connection CMMS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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