Infor Workforce Management vs. NICE CXone
Infor Workforce Management vs. NICE CXone
Product | Rating | Most Used By | Product Summary | Starting Price |
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Infor Workforce Management | N/A | Infor Workforce Management is a labor optimization, planning, and time and attendance software solution that manages employee resource demand, labor performance, and business analytics. The product is an evolution of technology acquired with WFM vendor Workbrain. | N/A | |
NICE CXone | N/A | NICE CXone is a cloud-based contact center platform that manages customer interactions across multiple communication channels. It includes features such as omnichannel routing, workforce optimization, automatic call distribution (ACD), interactive voice response (IVR) system, feedback management, and interaction analytics. | $71 per month per user |
Infor Workforce Management | NICE CXone | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Infor Workforce Management | NICE CXone | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Infor Workforce Management | NICE CXone | |
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Small Businesses | Jolt Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Paypro Workforce Management Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Infor Workforce Management | NICE CXone | |
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Likelihood to Recommend | 9.0 (1 ratings) | 8.4 (578 ratings) |
Likelihood to Renew | - (0 ratings) | 9.3 (24 ratings) |
Usability | - (0 ratings) | 8.4 (552 ratings) |
Availability | - (0 ratings) | 3.7 (7 ratings) |
Performance | - (0 ratings) | 9.2 (7 ratings) |
Support Rating | 9.0 (1 ratings) | 7.9 (5 ratings) |
In-Person Training | - (0 ratings) | 3.1 (4 ratings) |
Online Training | - (0 ratings) | 7.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 8.0 (8 ratings) |
Configurability | - (0 ratings) | 7.0 (4 ratings) |
Ease of integration | - (0 ratings) | 7.0 (4 ratings) |
Product Scalability | - (0 ratings) | 6.7 (7 ratings) |
Vendor post-sale | - (0 ratings) | 4.4 (5 ratings) |
Vendor pre-sale | - (0 ratings) | 4.4 (5 ratings) |
Infor Workforce Management | NICE CXone | |
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Likelihood to Recommend | Infor | NICE Systems |
Pros | Infor | NICE Systems |
Cons | Infor | NICE Systems |
Likelihood to Renew | Infor No answers on this topic | NICE Systems |
Usability | Infor No answers on this topic | NICE Systems |
Reliability and Availability | Infor No answers on this topic | NICE Systems |
Performance | Infor No answers on this topic | NICE Systems |
Support Rating | Infor | NICE Systems |
In-Person Training | Infor No answers on this topic | NICE Systems |
Online Training | Infor No answers on this topic | NICE Systems |
Implementation Rating | Infor No answers on this topic | NICE Systems |
Alternatives Considered | Infor | NICE Systems |
Scalability | Infor No answers on this topic | NICE Systems |
Return on Investment | Infor | NICE Systems |
ScreenShots | Infor Workforce Management Screenshots | NICE CXone Screenshots |