What users are saying about
31 Ratings
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Top Rated
339 Ratings
31 Ratings
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Score 8 out of 100

NetSuite

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Top Rated
339 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Infor ERP

It is well suited for accountants that know what information they need for accounting transactions and financial reports. It is well suited for manufacturing since the progress from raw materials to finished goods is easy to track and analyze. The software is well suited to handle individual jobs but then roll up reporting for families of products that are similar.
Lukas Sundahl, MBA | TrustRadius Reviewer

NetSuite

I am a huge advocate for NetSuite, because the system is user-friendly (after a little training) and because it is so customizable. I would recommend NetSuite to any business with more than one company and especially businesses with companies based in more than one country. Small, medium and large companies can leverage the NetSuite platform to suit their needs, whether simple or complex.NetSuite has a number of taxation features that can help to automate return filings, so any business looking to systematize certain tax areas will find the system very useful.NetSuite allows great transparency across an organization and adopts a "one source of truth" methodology. If you have Finance, Accounting, Marketing, Sales, Operations, etc. all working in the same platform and working with the same data, there is less room for data discrepancies and more reliance can be placed upon the system outputs.If a business has a disconnect between Finance, Accounting, Marketing, Sales, Operations, etc. NetSuite will allow that business to come together and automate processes within a single system. There is no need for external system connectors, saving the business time (maintaining the connections) and money (saving on subscription fees to third-party connector vendors).
Sonny Spencer, ACA | TrustRadius Reviewer

Feature Rating Comparison

Customization

Infor ERP
7.7
NetSuite
7.3
API for custom integration
Infor ERP
7.7
NetSuite
7.4
Plug-ins
Infor ERP
7.7
NetSuite
7.2

Security

Infor ERP
9.2
NetSuite
8.3
Single sign-on capability
Infor ERP
8.4
NetSuite
8.5
Role-based user permissions
Infor ERP
10.0
NetSuite
8.2

Reporting & Analytics

Infor ERP
7.6
NetSuite
7.2
Dashboards
Infor ERP
6.7
NetSuite
7.2
Standard reports
Infor ERP
8.0
NetSuite
7.1
Custom reports
Infor ERP
8.0
NetSuite
7.2

General Ledger and Configurable Accounting

Infor ERP
8.9
NetSuite
7.1
Accounts payable
Infor ERP
10.0
NetSuite
7.7
Accounts receivable
Infor ERP
10.0
NetSuite
7.9
Global Financial Support
Infor ERP
10.0
NetSuite
7.3
Intercompany Accounting
Infor ERP
10.0
NetSuite
7.3
Journals and Reconciliations
Infor ERP
10.0
NetSuite
7.5
Enterprise Accounting
Infor ERP
10.0
NetSuite
8.1
Configurable Accounting
Infor ERP
10.0
NetSuite
8.2
Standardized Processes
Infor ERP
10.0
NetSuite
8.1
Primary and Secondary Ledgers
Infor ERP
NetSuite
8.3
Localizations
Infor ERP
NetSuite
8.4
Centralized Rules Framework
Infor ERP
NetSuite
7.0

Inventory Management

Infor ERP
9.3
NetSuite
6.2
Inventory tracking
Infor ERP
10.0
NetSuite
6.9
Automatic reordering
Infor ERP
7.1
NetSuite
6.2
Location management
Infor ERP
10.0
NetSuite
6.4
Manufacturing module
Infor ERP
10.0
NetSuite
5.1

Order Management

Infor ERP
9.5
NetSuite
7.5
Pricing
Infor ERP
8.1
NetSuite
7.5
Order entry
Infor ERP
10.0
NetSuite
7.1
Cost of goods sold
Infor ERP
10.0
NetSuite
7.3
End-to-end order visibility
Infor ERP
10.0
NetSuite
7.9
Credit card processing
Infor ERP
NetSuite
7.8
Order Orchestration
Infor ERP
NetSuite
7.6
Order exception Resolution
Infor ERP
NetSuite
7.3

Subledger and Financial Process

Infor ERP
10.0
NetSuite
7.3
Billings Management
Infor ERP
10.0
NetSuite
7.3
Customer Receipt Applications
Infor ERP
10.0
NetSuite
7.6
Customer Collections
Infor ERP
10.0
NetSuite
7.9
Period Close
Infor ERP
10.0
NetSuite
8.3
Automated Invoice Processing
Infor ERP
NetSuite
7.9
Shared Services Payments
Infor ERP
NetSuite
7.0
Revenue Recognition
Infor ERP
NetSuite
8.1
Cash Management
Infor ERP
NetSuite
7.3
Asset Management
Infor ERP
NetSuite
6.3
Travel & Expense Management
Infor ERP
NetSuite
6.7
Budgetary Control & Encumbrance Accounting
Infor ERP
NetSuite
7.0
Transactions Tax
Infor ERP
NetSuite
7.5
Subledger Reconciliations
Infor ERP
NetSuite
7.5
3rd Party Accounting Systems
Infor ERP
NetSuite
6.3

Project Financial Management

Infor ERP
9.3
NetSuite
6.7
Budgeting and Forecasting
Infor ERP
9.0
NetSuite
5.8
Project Costing
Infor ERP
10.0
NetSuite
6.5
Cost Capture
Infor ERP
10.0
NetSuite
7.3
Customer Invoicing
Infor ERP
10.0
NetSuite
7.3
Project Financial Performance Analysis
Infor ERP
9.0
NetSuite
6.9
Project Financials Dashboard
Infor ERP
8.0
NetSuite
6.8
Capital Project Management
Infor ERP
NetSuite
6.4
Customer Contract Compliance
Infor ERP
NetSuite
8.4
Project Revenue Recognition
Infor ERP
NetSuite
7.1
Real-time Financial Reporting
Infor ERP
NetSuite
7.3
Embedded Business Intelligence
Infor ERP
NetSuite
5.1
Project Planning Collaboration
Infor ERP
NetSuite
5.3

Project Execution Management

Infor ERP
10.0
NetSuite
6.7
Task Insight for Project Managers
Infor ERP
10.0
NetSuite
6.7
Product Lifecycle Management
Infor ERP
10.0
NetSuite
7.2
Project Planning and Scheduling
Infor ERP
NetSuite
5.9
Project Manager Dashboard
Infor ERP
NetSuite
5.8
Resource Manager Dashboard
Infor ERP
NetSuite
4.9
Project Manager Mobile Functionality
Infor ERP
NetSuite
7.3
Team Member Task Collaboration
Infor ERP
NetSuite
6.0
Team Member Mobile Functionality
Infor ERP
NetSuite
7.3
Project Candidate Search
Infor ERP
NetSuite
7.0
Project Candidate Comparison and Analysis
Infor ERP
NetSuite
7.0
Defineable Resource Pools
Infor ERP
NetSuite
7.0
Defineable Resource Pools
Infor ERP
NetSuite
7.0
Talent Profiles
Infor ERP
NetSuite
7.0
Real-Time Project Reporting
Infor ERP
NetSuite
6.9
Absence Management
Infor ERP
NetSuite
6.8

Grants Management

Infor ERP
10.0
NetSuite
7.6
Billing
Infor ERP
10.0
NetSuite
6.1
Award Lifecycle Management
Infor ERP
NetSuite
8.0
Spending Control
Infor ERP
NetSuite
8.1
Indirect Cost Management
Infor ERP
NetSuite
8.1

Risk Management

Infor ERP
10.0
NetSuite
7.0
Control Management
Infor ERP
10.0
NetSuite
7.3
Risk Repository
Infor ERP
NetSuite
7.1
Control Mapping
Infor ERP
NetSuite
7.1
Control Efficiency Assessments
Infor ERP
NetSuite
7.0
Automated Control Assessments
Infor ERP
NetSuite
7.0
Assessment Capture
Infor ERP
NetSuite
7.0
Issue Detection
Infor ERP
NetSuite
6.9
Automatic Notification
Infor ERP
NetSuite
7.0
Remediation and Certification
Infor ERP
NetSuite
6.9

Logistics

Infor ERP
10.0
NetSuite
4.2
Inventory Visibility
Infor ERP
10.0
NetSuite
5.6
Transportation Planning and Optimization
Infor ERP
NetSuite
5.4
Transportation Sourcing Management
Infor ERP
NetSuite
5.5
Transportation Process Integration
Infor ERP
NetSuite
5.9
Transportation Execution Management
Infor ERP
NetSuite
3.1
Freight Payment Automation
Infor ERP
NetSuite
3.1
Trade Management
Infor ERP
NetSuite
3.0
Trade Regulatory Compliance Management
Infor ERP
NetSuite
7.0
Customs Entry Management
Infor ERP
NetSuite
3.0
Customs Document Management
Infor ERP
NetSuite
2.3
Customs Document Collaboration
Infor ERP
NetSuite
1.7
Fulfillment Management
Infor ERP
NetSuite
4.5
Warehouse Workforce Management
Infor ERP
NetSuite
4.0

Manufacturing

Infor ERP
10.0
NetSuite
5.1
Production Process Design
Infor ERP
10.0
NetSuite
4.8
Supply Chain Business Flows
Infor ERP
10.0
NetSuite
4.0
Production Management
Infor ERP
10.0
NetSuite
4.0
Configuration Management
Infor ERP
10.0
NetSuite
8.7
Work Definition
Infor ERP
10.0
NetSuite
3.0
Work Execution
Infor ERP
10.0
NetSuite
3.8
Manufacturing Costs
Infor ERP
10.0
NetSuite
6.6
Contracted Manufacturing Management
Infor ERP
NetSuite
3.7
Advanced Fulfillment
Infor ERP
NetSuite
7.7

Supply Chain

Infor ERP
10.0
NetSuite
4.6
Inventory Planning
Infor ERP
10.0
NetSuite
3.5
Forecasting
Infor ERP
NetSuite
4.6
Multi-tier Supply Chain Planning
Infor ERP
NetSuite
6.1
Performance Monitoring
Infor ERP
NetSuite
4.3

Payroll Management

Infor ERP
NetSuite
7.6
Pay calculation
Infor ERP
NetSuite
7.1
Benefit plan administration
Infor ERP
NetSuite
7.0
Direct deposit files
Infor ERP
NetSuite
8.0
Salary revision and increment management
Infor ERP
NetSuite
7.0
Reimbursement management
Infor ERP
NetSuite
9.0

Procurement

Infor ERP
NetSuite
7.7
Sourcing Team Collaboration
Infor ERP
NetSuite
8.7
Sourcing Analysis
Infor ERP
NetSuite
7.0
Bids Analyzed and Compared
Infor ERP
NetSuite
7.3
Catalog Shopping E-Commerce for Employees
Infor ERP
NetSuite
9.0
Contract Authoring
Infor ERP
NetSuite
7.7
Contract Compliance Management
Infor ERP
NetSuite
8.0
Contract History
Infor ERP
NetSuite
8.0
Contract Renewal Automation
Infor ERP
NetSuite
7.0
Contract Repository
Infor ERP
NetSuite
7.0
Contract Standardization and Enforcement
Infor ERP
NetSuite
6.0
Electronic Signatures
Infor ERP
NetSuite
7.3
Invoice Automated Matching
Infor ERP
NetSuite
7.2
Purchasing Risk and Compliance Management
Infor ERP
NetSuite
9.7
Requisitions-to-Purchase Orders Integrated
Infor ERP
NetSuite
8.2
Spend Compliance Management
Infor ERP
NetSuite
7.8
Supplier Assessment
Infor ERP
NetSuite
7.2
Supplier Communication and Collaboration
Infor ERP
NetSuite
7.5
Supplier Management
Infor ERP
NetSuite
8.0
Supplier Portal
Infor ERP
NetSuite
6.8

Product Lifecycle Management

Infor ERP
NetSuite
3.9
Ideation Management
Infor ERP
NetSuite
2.7
Requirements Management
Infor ERP
NetSuite
8.0
Proposal Management
Infor ERP
NetSuite
2.7
Innovation Portfolio Management
Infor ERP
NetSuite
2.7
Product Master Data Management
Infor ERP
NetSuite
2.5
Vendor Portal
Infor ERP
NetSuite
4.9
Project Portfolio Management
Infor ERP
NetSuite
3.5

Pros

Infor ERP

  • It is one of the simplest products on the market. Very user friendly and in my opinion not complicated and busy wit unnecessary tools.
  • We usually do a very short training for new hires and they pick it up promptly.
  • Data processing is fast and results are always on time.
  • Good amount of ready made reports for our needs.
Anonymous | TrustRadius Reviewer

NetSuite

  • Integrates. NetSuite is particularly good at integrating with other products. For example, we integrate NetSuite with Adaptive Planning in order to bring actual financials together with forecast and budget data, which is then used for analysis and reporting. We also integrate NetSuite with other administration platforms so invoicing and commissions can be done rather seamlessly.
  • Intuitive. NetSuite is extremely intuitive. I started using it without any training and was easy to learn. It takes a little practice to learn the reporting system, but if you are just looking for client or vendor information it is as easy as typing the name or ID into the search box at the top.
  • Easy to Support. While setup is important and takes a lot of hours, the ongoing support is outstanding when compared to some of the other big enterprise systems. The previous enterprise system I used needed 4 full time programmers on staff just to keep it running, and it still kept getting outdated. The cloud application and seamless upgrades make this product superior.
Chris Snelling, CFA | TrustRadius Reviewer

Cons

Infor ERP

  • Infor ERP is a great stand alone ERP system but add-on software packages are often needed to attain a greater level of detail. Our organization has recently teamed up with ScottTech to implement a warehouse management system called PickPro. PickPro will provide us with up-to-the-minute inventory information driven by the many transactions and movement of material that occurs throughout our processes.
  • The Human Resource module is not used by our organization as it lacks functionality.
  • Reports and background tasks/updates often need to be run after-hours as speed is a serious issue and can hinder other parallel users.
Michael Quarantello | TrustRadius Reviewer

NetSuite

  • Consolidated invoicing. Generally, I think it's not a problem for NetSuite customers, and the potential, infrequent multiple invoicing to a given customer is likely okay. However, there may be instances producing 3 or more invoices per month for a given customer. The only consolidation solution offered is their homegrown "SuiteSolution" called Consolidated Invoicing. I don't use it but have had demos and discussions. Really need something slicker.
  • Fixed Assets Management. I use their SuiteSolution, Fixed Assets Management. It's not part of core NetSuite so there are inconsistencies with the rest of the system, some performance annoyances, and weaker reporting capabilities. It's a better product than other fixed asset solutions I've tried!
  • A very recent frustration of mine is that it is not possible without customization to display tax amounts per line in a transaction. This should be native. The per-line tax amount is available in a saved search; the per-line tax rate is available to display on the transaction; the tax amount can be displayed in the PDF generated. Why not show the amount in the system? Fortunately, it's easy to create a custom field/column that multiplies tax rate with an amount to give you tax amount. Pretty minor in the scheme of things, but fresh in my mind.
Joshua Henke | TrustRadius Reviewer

Likelihood to Renew

Infor ERP

Infor ERP 9.0
Based on 6 answers
Strong technology stack that gives it long term strengths. Syteline is very scaleable, highly extensible and expandable. Work flow processing (ION) is strong and useful for increasing system feedback to user and decreasing repetitive tasks. Automated report generation is powerful. User interface is clean and very accessible. Broad functionality to meet a wide range of demanding environments. This is a solution you can use long term and not outgrow.
Don Waters | TrustRadius Reviewer

NetSuite

NetSuite 8.0
Based on 22 answers
I am not the decision maker for this but I believe our company will be sticking with NetSuite for the long term. A CRM like this is a big investment and not something you move away from quickly and without a lot of planning. There is a lot of data involved and importing that into a new system is no easy task.
Billy Barker | TrustRadius Reviewer

Usability

Infor ERP

Infor ERP 9.0
Based on 2 answers
It is a user friendly, simpler and robust platform.
Anonymous | TrustRadius Reviewer

NetSuite

NetSuite 9.0
Based on 11 answers
Through creation of various dashboards and KPIs the user does not really need to get very technically involved. They simply need to understand how to fill out a form, and through proper workflow creations they can be alerted when it is time to provide the necessary information or perform a necessary action to complete the next phase of the business process.
Felix Garbuz | TrustRadius Reviewer

Reliability and Availability

Infor ERP

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 9.4
Based on 13 answers
Netsuite is never down. In the past year, we have been down only when we have internet issues
Aaron Kleinhandler | TrustRadius Reviewer

Performance

Infor ERP

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 7.7
Based on 12 answers
Most of the time the performance is very good. Pages load in a few seconds; financial reports take less than 5 seconds; basic searches take a few seconds. But performance can be sporadic throughout the day and cause the run time to triple.
Pamela Roberts | TrustRadius Reviewer

Support

Infor ERP

Infor ERP 9.0
Based on 1 answer
We always go thru our own IT team first. However, when they don't have the answer Infor support is always ready to resolve any question you would be asking, and they always get back to you promptly.
Anonymous | TrustRadius Reviewer

NetSuite

NetSuite 1.0
Based on 10 answers
In my opinion, the best place to go to answer your NetSuite functionality questions is their Online Help. It is excellent. For true support questions, NetSuite offers a Knowledgebase to its customers. Also, for ERP, NetSuite has licensed accountants that provide support. With any support organization, you must be thorough in describing your issue though.

NetSuite has several different support levels - http://www.netsuite.com/portal/services/support_main.shtml
Rob Gottschalk | TrustRadius Reviewer

In-Person Training

Infor ERP

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 7.3
Based on 2 answers
I had in person training for a day when first got the software. The training was good. The challenge was that there was a large gap between training and when we went live so we forgot quite a lot
Anonymous | TrustRadius Reviewer

Online Training

Infor ERP

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 8.0
Based on 7 answers
Relatively easy and if time permits e
Felix Garbuz | TrustRadius Reviewer

Implementation

Infor ERP

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 7.3
Based on 9 answers
Executive involvement is critical. Make sure you have a good handle on the metrics you would like to ultimately manage. Work as a team to document your business requirements. Whiteboard often. Understand NetSuite's best practice capabilities.

Have a central person identified to handle all report and analysis requests (ie - don't allow multiple people to create reports; have one person create reports and distribute them to decision makers via the NS dashboard or whatever form). Make sure you understand critical dates and develop the project plan accordingly
Rob Gottschalk | TrustRadius Reviewer

Alternatives Considered

Infor ERP

In Vendor/Application Selection INFOR ERP rated high in Production Capability and Shop Floor Management. INFOR ERP was weaker in financials. INFOR ERP appears to be strong for retail and order (pick/pack/ship) fulfillment operations. INFOR ERP Management offered aggressive pricing and was willing to be flexible for other software and implementation costs.
charles devine | TrustRadius Reviewer

NetSuite

We selected Netsuite over Financial Force because at that moment Netsuite had a localization feature we needed to consolidate financial information from a company outside the US and they had the feature for the accounting rules of that specific country.
Nicolas Costa Ossa | TrustRadius Reviewer

Scalability

Infor ERP

No score
No answers yet
No answers on this topic

NetSuite

NetSuite 8.4
Based on 5 answers
Because it has a relatively low price of entry for the base modules and then you pay per user, you can start out small and expand as you need to. I've seen it used with 1 user all the way up to hundreds of users. Imagine experiencing all that growth without implementing a new ERP system!
Dana Larson | TrustRadius Reviewer

Return on Investment

Infor ERP

  • The software has provided a great ROI. It is much easier to track performance from company-wide all the way down to a single job.
  • Infor ERP helps managers assess where costs accumulate and determine ways to counteract rising costs.
  • The software allows managers to see in a timely manner how the various manufacturing groups are performing.
Lukas Sundahl, MBA | TrustRadius Reviewer

NetSuite

  • Very positive impact! Our old accounting system needed constant day to day maintenance between modules to get accurate reporting. Manufactured items were not calculating costs correctly so reports were never accurate.
  • The cloud based platform has save me SOOOOOOOOOOO much time not maintaining servers, workstations etc. Adding users and work stations are as simple as just having a computer with internet access.
  • Dashboard reminders really help me keep track of everything going on (or going wrong) within our organization. Problem troubleshooting is much easier with Netsuite.
Cindy Rumpf Novack | TrustRadius Reviewer

Pricing Details

Infor ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

NetSuite

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Infor ERP
10.0
NetSuite
6.9

Likelihood to Renew

Infor ERP
9.0
NetSuite
8.0

Usability

Infor ERP
9.0
NetSuite
9.0

Reliability and Availability

Infor ERP
NetSuite
9.4

Performance

Infor ERP
NetSuite
7.7

Support

Infor ERP
9.0
NetSuite
1.0

In-Person Training

Infor ERP
NetSuite
7.3

Online Training

Infor ERP
NetSuite
8.0

Implementation

Infor ERP
NetSuite
7.3

Scalability

Infor ERP
NetSuite
8.4

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