Likelihood to Recommend It is well suited for accountants that know what information they need for accounting transactions and financial reports. It is well suited for manufacturing since the progress from raw materials to finished goods is easy to track and analyze. The software is well suited to handle individual jobs but then roll up reporting for families of products that are similar.
Read full review Sage 500 ERP is great for companies with core accounting needs, distributors, and discrete manufacturers. Some areas, such as process manufacturing, would require a companion product from an ISV for the software to be truly functional. Some areas, such as construction or retail apparel, may simply not be well-served.
Read full review Pros It is one of the simplest products on the market. Very user friendly and in my opinion not complicated and busy wit unnecessary tools. We usually do a very short training for new hires and they pick it up promptly. Data processing is fast and results are always on time. Good amount of ready made reports for our needs. Read full review Sage is the one-stop-shop for all of our needs. We're able to control contracts, subcontracts, and field reports from the program. Another strength is the ability to database all the information and export it to excel. This makes data-based investigations a breeze. The ability for Timberscan to be imported to Sage is a huge help with invoice management. Prior to this it all had to be done manually and slowed the process to an essential halt as there are thousands of invoices per month. Read full review Cons Infor ERP is a great stand alone ERP system but add-on software packages are often needed to attain a greater level of detail. Our organization has recently teamed up with ScottTech to implement a warehouse management system called PickPro. PickPro will provide us with up-to-the-minute inventory information driven by the many transactions and movement of material that occurs throughout our processes. The Human Resource module is not used by our organization as it lacks functionality. Reports and background tasks/updates often need to be run after-hours as speed is a serious issue and can hinder other parallel users. Read full review The biggest concern/complaint of Sage 500 users is speed. Some of the screen take a while to load. The user interface needs some refreshing. Screens need to be updated to take advantage of shortcuts and to be more intuitive. Read full review Likelihood to Renew Their support has been second to none. Quick to respond, knowledgeable in their help. Whenever our clients have a new need or strategy change, Infor is there to help us implement that for our client in an efficient manner. Cost continues to be a prime mover for our renewal of this product.
Read full review It's too pricey for our size of company.
Read full review Usability It is a user friendly, simpler and robust platform.
Read full review Support Rating We always go thru our own IT team first. However, when they don't have the answer Infor support is always ready to resolve any question you would be asking, and they always get back to you promptly.
Read full review Online Training The online training courses are not up to date. We experienced technical issues with two of the classes.
Read full review Implementation Rating Keep your database and application in different servers. Install Microsoft Office on your application server so you can use some of the data analysis tools in Sage.
Read full review Alternatives Considered In my opinion, Infor ERP lacks in a lot of customizable features and navigation through the system. I believe If you are using this for the recruitment process in your organization, the system is very slow to navigate, does not accommodate for high volume of applicants, and you can experience a lot of issues with communication between systems. In my opinion, Infor ERP does not collect or transmit data easily between other systems, even when integrated.
Read full review 500 seems much smoother at handling some of the basic accounting tasks, for example both issuing and later reconciling checks in Dynamics AX seems a little tedious.
Read full review Return on Investment Huge efficiency gains, faster response to customers, far reduced costs from improved effective process management, reduced labor costs - doing more with less Read full review Positive: The program allows for a lot of data entry and splitting of information. It has the capability of replacing multiple programs and therefore saving cost. Negative: The modules are cumbersome and not user friendly at all. As a result not many user are comfortable using it. This means that the program is not being used to its capacity. Negative: Although the program has the capacity to be great, the user interface destroys that potential. Sage needs to seriously work on their program to simplify it. It's as if it still uses Command-line entries from 1995. Needs to be updated ASAP. Read full review ScreenShots