What users are saying about
31 Ratings
31 Ratings
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Score 8.1 out of 100
193 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Infor ERP

It is well suited for accountants that know what information they need for accounting transactions and financial reports. It is well suited for manufacturing since the progress from raw materials to finished goods is easy to track and analyze. The software is well suited to handle individual jobs but then roll up reporting for families of products that are similar.
Lukas Sundahl, MBA | TrustRadius Reviewer

Sugar Sell (SugarCRM)

If your organization has needs or requirements that it seems cannot be met by the industry leaders in CRM, I would urge you to talk to Sugar Sell (SugarCRM). They bent over backwards to work with different groups of people within our company to prove to them how committed they were to making the product work for us. It seamlessly integrates with our email and other applications we use frequently. And they helped us configure detailed reporting for our very complex sales territories and organizational structure.If you are looking for a very basic CRM tool that doesn't require much configuration, Sugar will still work for you, but you certainly have other options.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Customization

Infor ERP
7.7
Sugar Sell (SugarCRM)
8.0
API for custom integration
Infor ERP
7.7
Sugar Sell (SugarCRM)
7.9
Plug-ins
Infor ERP
7.7
Sugar Sell (SugarCRM)
Custom fields
Infor ERP
Sugar Sell (SugarCRM)
8.5
Custom objects
Infor ERP
Sugar Sell (SugarCRM)
7.7
Scripting environment
Infor ERP
Sugar Sell (SugarCRM)
7.8

Security

Infor ERP
9.2
Sugar Sell (SugarCRM)
8.8
Single sign-on capability
Infor ERP
8.4
Sugar Sell (SugarCRM)
8.7
Role-based user permissions
Infor ERP
10.0
Sugar Sell (SugarCRM)
8.9

Reporting & Analytics

Infor ERP
7.6
Sugar Sell (SugarCRM)
Dashboards
Infor ERP
6.7
Sugar Sell (SugarCRM)
Standard reports
Infor ERP
8.0
Sugar Sell (SugarCRM)
Custom reports
Infor ERP
8.0
Sugar Sell (SugarCRM)

General Ledger and Configurable Accounting

Infor ERP
8.9
Sugar Sell (SugarCRM)
Accounts payable
Infor ERP
10.0
Sugar Sell (SugarCRM)
Accounts receivable
Infor ERP
10.0
Sugar Sell (SugarCRM)
Global Financial Support
Infor ERP
10.0
Sugar Sell (SugarCRM)
Intercompany Accounting
Infor ERP
10.0
Sugar Sell (SugarCRM)
Journals and Reconciliations
Infor ERP
10.0
Sugar Sell (SugarCRM)
Enterprise Accounting
Infor ERP
10.0
Sugar Sell (SugarCRM)
Configurable Accounting
Infor ERP
10.0
Sugar Sell (SugarCRM)
Standardized Processes
Infor ERP
10.0
Sugar Sell (SugarCRM)

Inventory Management

Infor ERP
9.3
Sugar Sell (SugarCRM)
Inventory tracking
Infor ERP
10.0
Sugar Sell (SugarCRM)
Automatic reordering
Infor ERP
7.1
Sugar Sell (SugarCRM)
Location management
Infor ERP
10.0
Sugar Sell (SugarCRM)
Manufacturing module
Infor ERP
10.0
Sugar Sell (SugarCRM)

Order Management

Infor ERP
9.5
Sugar Sell (SugarCRM)
Pricing
Infor ERP
8.1
Sugar Sell (SugarCRM)
Order entry
Infor ERP
10.0
Sugar Sell (SugarCRM)
Cost of goods sold
Infor ERP
10.0
Sugar Sell (SugarCRM)
End-to-end order visibility
Infor ERP
10.0
Sugar Sell (SugarCRM)

Subledger and Financial Process

Infor ERP
10.0
Sugar Sell (SugarCRM)
Billings Management
Infor ERP
10.0
Sugar Sell (SugarCRM)
Customer Receipt Applications
Infor ERP
10.0
Sugar Sell (SugarCRM)
Customer Collections
Infor ERP
10.0
Sugar Sell (SugarCRM)
Period Close
Infor ERP
10.0
Sugar Sell (SugarCRM)

Project Financial Management

Infor ERP
9.3
Sugar Sell (SugarCRM)
Budgeting and Forecasting
Infor ERP
9.0
Sugar Sell (SugarCRM)
Project Costing
Infor ERP
10.0
Sugar Sell (SugarCRM)
Cost Capture
Infor ERP
10.0
Sugar Sell (SugarCRM)
Customer Invoicing
Infor ERP
10.0
Sugar Sell (SugarCRM)
Project Financial Performance Analysis
Infor ERP
9.0
Sugar Sell (SugarCRM)
Project Financials Dashboard
Infor ERP
8.0
Sugar Sell (SugarCRM)

Project Execution Management

Infor ERP
10.0
Sugar Sell (SugarCRM)
Task Insight for Project Managers
Infor ERP
10.0
Sugar Sell (SugarCRM)
Product Lifecycle Management
Infor ERP
10.0
Sugar Sell (SugarCRM)

Grants Management

Infor ERP
10.0
Sugar Sell (SugarCRM)
Billing
Infor ERP
10.0
Sugar Sell (SugarCRM)

Risk Management

Infor ERP
10.0
Sugar Sell (SugarCRM)
Control Management
Infor ERP
10.0
Sugar Sell (SugarCRM)

Logistics

Infor ERP
10.0
Sugar Sell (SugarCRM)
Inventory Visibility
Infor ERP
10.0
Sugar Sell (SugarCRM)

Manufacturing

Infor ERP
10.0
Sugar Sell (SugarCRM)
Production Process Design
Infor ERP
10.0
Sugar Sell (SugarCRM)
Supply Chain Business Flows
Infor ERP
10.0
Sugar Sell (SugarCRM)
Production Management
Infor ERP
10.0
Sugar Sell (SugarCRM)
Configuration Management
Infor ERP
10.0
Sugar Sell (SugarCRM)
Work Definition
Infor ERP
10.0
Sugar Sell (SugarCRM)
Work Execution
Infor ERP
10.0
Sugar Sell (SugarCRM)
Manufacturing Costs
Infor ERP
10.0
Sugar Sell (SugarCRM)

Supply Chain

Infor ERP
10.0
Sugar Sell (SugarCRM)
Inventory Planning
Infor ERP
10.0
Sugar Sell (SugarCRM)

Sales Force Automation

Infor ERP
Sugar Sell (SugarCRM)
7.5
Customer data management / contact management
Infor ERP
Sugar Sell (SugarCRM)
7.9
Workflow management
Infor ERP
Sugar Sell (SugarCRM)
7.8
Territory management
Infor ERP
Sugar Sell (SugarCRM)
7.5
Opportunity management
Infor ERP
Sugar Sell (SugarCRM)
8.2
Integration with email client (e.g., Outlook or Gmail)
Infor ERP
Sugar Sell (SugarCRM)
7.1
Contract management
Infor ERP
Sugar Sell (SugarCRM)
6.8
Quote & order management
Infor ERP
Sugar Sell (SugarCRM)
7.7
Interaction tracking
Infor ERP
Sugar Sell (SugarCRM)
7.0
Channel / partner relationship management
Infor ERP
Sugar Sell (SugarCRM)
7.7

Customer Service & Support

Infor ERP
Sugar Sell (SugarCRM)
7.1
Case management
Infor ERP
Sugar Sell (SugarCRM)
6.6
Call center management
Infor ERP
Sugar Sell (SugarCRM)
7.7
Help desk management
Infor ERP
Sugar Sell (SugarCRM)
7.1

Marketing Automation

Infor ERP
Sugar Sell (SugarCRM)
7.4
Lead management
Infor ERP
Sugar Sell (SugarCRM)
8.1
Email marketing
Infor ERP
Sugar Sell (SugarCRM)
6.7

CRM Project Management

Infor ERP
Sugar Sell (SugarCRM)
7.4
Task management
Infor ERP
Sugar Sell (SugarCRM)
7.8
Billing and invoicing management
Infor ERP
Sugar Sell (SugarCRM)
7.0
Reporting
Infor ERP
Sugar Sell (SugarCRM)
7.5

CRM Reporting & Analytics

Infor ERP
Sugar Sell (SugarCRM)
8.0
Forecasting
Infor ERP
Sugar Sell (SugarCRM)
8.2
Pipeline visualization
Infor ERP
Sugar Sell (SugarCRM)
7.6
Customizable reports
Infor ERP
Sugar Sell (SugarCRM)
8.2

Social CRM

Infor ERP
Sugar Sell (SugarCRM)
8.7
Social data
Infor ERP
Sugar Sell (SugarCRM)
8.8
Social engagement
Infor ERP
Sugar Sell (SugarCRM)
8.7

Integrations with 3rd-party Software

Infor ERP
Sugar Sell (SugarCRM)
8.3
Marketing automation
Infor ERP
Sugar Sell (SugarCRM)
7.8
Compensation management
Infor ERP
Sugar Sell (SugarCRM)
8.8

Platform

Infor ERP
Sugar Sell (SugarCRM)
7.2
Mobile access
Infor ERP
Sugar Sell (SugarCRM)
7.2

Pros

Infor ERP

  • It is one of the simplest products on the market. Very user friendly and in my opinion not complicated and busy wit unnecessary tools.
  • We usually do a very short training for new hires and they pick it up promptly.
  • Data processing is fast and results are always on time.
  • Good amount of ready made reports for our needs.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Very easy to set up and configure reports among teams. Very customizable and allows me to build reports that illustrate how the team is performing.
  • Exporting granular reports into excel for in depth analysis and actionable measures.
  • Ability to mass upload lots of information and leads. Important for our team to import lots of information on prospecting clients.
Anonymous | TrustRadius Reviewer

Cons

Infor ERP

  • Infor ERP is a great stand alone ERP system but add-on software packages are often needed to attain a greater level of detail. Our organization has recently teamed up with ScottTech to implement a warehouse management system called PickPro. PickPro will provide us with up-to-the-minute inventory information driven by the many transactions and movement of material that occurs throughout our processes.
  • The Human Resource module is not used by our organization as it lacks functionality.
  • Reports and background tasks/updates often need to be run after-hours as speed is a serious issue and can hinder other parallel users.
Michael Quarantello | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • The back-end programming (logical hooks) for advanced customizations could benefit from a more user-friendly interface
  • General layout could be improved by the addition of modern templates to customize the standard look and feel
  • Support communities could be further improved with the addition of videos on how to do specific configuration, modules.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Infor ERP

Infor ERP 9.0
Based on 6 answers
Strong technology stack that gives it long term strengths. Syteline is very scaleable, highly extensible and expandable. Work flow processing (ION) is strong and useful for increasing system feedback to user and decreasing repetitive tasks. Automated report generation is powerful. User interface is clean and very accessible. Broad functionality to meet a wide range of demanding environments. This is a solution you can use long term and not outgrow.
Don Waters | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.2
Based on 26 answers
Our organization will continue to use Sugar as long as it remains cost effective and it addresses the majority of our needs. I will, however, recommend looking into other options once our needs increase and there is additional budget for some bigger named and more robust platform options. I feel if the application was friendlier to end users we would get better productivity as well.
Andrew Dunifer, MBA/MS MIS | TrustRadius Reviewer

Usability

Infor ERP

Infor ERP 9.0
Based on 2 answers
It is a user friendly, simpler and robust platform.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.3
Based on 2 answers
There's a learning curve associated with Sugar. Right away, it's not as easy as an out-of-the-box CRM. Once you learn how to use Sugar, the system fits what your needs are. With any other CRM, you'd be trying to figure out how your company can best fit the CRM. You don't want to change your business cycle for your CRM, the CRM should fit your business cycle.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Infor ERP

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
SugarCRM has never been down for us.
Peter Fletcher | TrustRadius Reviewer

Performance

Infor ERP

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 10.0
Based on 1 answer
No response time issues ever. Very productive due to its ease of use.
Peter Fletcher | TrustRadius Reviewer

Support Rating

Infor ERP

Infor ERP 9.0
Based on 1 answer
We always go thru our own IT team first. However, when they don't have the answer Infor support is always ready to resolve any question you would be asking, and they always get back to you promptly.
Anonymous | TrustRadius Reviewer

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 6.3
Based on 5 answers
Most of our support comes from the documentation on the SugarCRM web site. There is lots of documentation available, but sometimes, it takes a little time to find the piece that pertains to your system. The SugarCRM software has changed a lot over the years and documentation for all of the versions is still available on the web.
Tom Kreiner | TrustRadius Reviewer

In-Person Training

Infor ERP

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
We feel clasroom training is essential to ensure user adoption and buy-in. Video and on-line training courses gave their place but being in a classroom setting enables the Team to make any potential CRM issues visble right up front.
Peter Fletcher | TrustRadius Reviewer

Online Training

Infor ERP

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 8.0
Based on 1 answer
Only part of an implemementation as noted previously.
Peter Fletcher | TrustRadius Reviewer

Implementation Rating

Infor ERP

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 3 answers
Study, study, and study. Be prepared to train everyday until all processes are flowing nicely. The CRM is the elephant and figuring out where to take the first bite can be a challenge. But there is only one way to eat this elephant, one bite at a time. Systematic planning is very important.
Marc Prince | TrustRadius Reviewer

Alternatives Considered

Infor ERP

In Vendor/Application Selection INFOR ERP rated high in Production Capability and Shop Floor Management. INFOR ERP was weaker in financials. INFOR ERP appears to be strong for retail and order (pick/pack/ship) fulfillment operations. INFOR ERP Management offered aggressive pricing and was willing to be flexible for other software and implementation costs.
charles devine | TrustRadius Reviewer

Sugar Sell (SugarCRM)

GoldMine was an archaic platform. Adding custom fields was difficult. Reporting was horrible. Sugar CRM blows it out of the water. It's also easier to use and navigate. Having all of the data available from any browser is also a tremendous advantage compared to our private installation of GoldMine which required their software and a VPN connection.
Sid Haas | TrustRadius Reviewer

Scalability

Infor ERP

No score
No answers yet
No answers on this topic

Sugar Sell (SugarCRM)

Sugar Sell (SugarCRM) 9.0
Based on 1 answer
Works from 2-300 Users in our experience.
Peter Fletcher | TrustRadius Reviewer

Return on Investment

Infor ERP

  • The software has provided a great ROI. It is much easier to track performance from company-wide all the way down to a single job.
  • Infor ERP helps managers assess where costs accumulate and determine ways to counteract rising costs.
  • The software allows managers to see in a timely manner how the various manufacturing groups are performing.
Lukas Sundahl, MBA | TrustRadius Reviewer

Sugar Sell (SugarCRM)

  • Just one of our customized modules allowed us to automate multiple processes and saves us on average 500 man hours a year.
  • It allows each user to have a 360-degree view point of our databases at any given point.
  • Incorporating some of our onsite operational pieces within SugarCRM has given us the opportunity to reduce the number of places information is stored to one.
Jennifer Stewart | TrustRadius Reviewer

Pricing Details

Infor ERP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Sugar Sell (SugarCRM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Infor ERP
10.0
Sugar Sell (SugarCRM)
7.8

Likelihood to Renew

Infor ERP
9.0
Sugar Sell (SugarCRM)
8.2

Usability

Infor ERP
9.0
Sugar Sell (SugarCRM)
8.3

Reliability and Availability

Infor ERP
Sugar Sell (SugarCRM)
10.0

Performance

Infor ERP
Sugar Sell (SugarCRM)
10.0

Support Rating

Infor ERP
9.0
Sugar Sell (SugarCRM)
6.3

In-Person Training

Infor ERP
Sugar Sell (SugarCRM)
9.0

Online Training

Infor ERP
Sugar Sell (SugarCRM)
8.0

Implementation Rating

Infor ERP
Sugar Sell (SugarCRM)
9.0

Scalability

Infor ERP
Sugar Sell (SugarCRM)
9.0

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