Infor supply chain management solutions deliver intelligent, real-time supply chain orchestration by connecting companies to their supply chain partners and digitally transforming processes from planning to delivery both within and outside the enterprise.
Infor Supply Chain Management replaces the former Lawson brand SCM product.
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UKG Pro
Score 8.0 out of 10
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UKG delivers cloud-based HCM solutions including UKG Pro that help businesses simplify payroll computations, accelerate talent acquisition, manage time and attendance, and support proactive, strategic talent management on a global level.
Although UKG Pro was used by my former employer, other products were evaluated from time to time. My recollection is that Lawson was costly and not as user-friendly. It's difficult to look at any other HCM objectively after using UKG Pro!
For any company that creates purchase orders to receive parts, inventory, or any type of order, Lawson Supply Chain Management is a great tool to help automate the ability to approve and reject orders and allows users to be able to track orders much quicker. Typical types of customers that can benefit are hospitals, retail, and the public sector to name a few.
UKG did well when we had issues with employees working for both agencies. We called the Rapid Response Team, and they fixed those issues on their back end. Another example is with the Amended W-2 form; they gave us instructions to do it ourselves, but it was not working, and need to make phone calls to get help.
Automation approval flow is by far the best feature as it allows a user to set their own checkpoints and users to approve and reject orders.
Being able to track and find orders in the system makes it a robust application to allow for quicker delivery and receipt of POs. At the same time it helps vendors get paid quicker since everything can be tracked quicker.
User interface built for end users who do not go into Lawson everyday. This interface shows only what a requester would require to place an order similar to Amazon.
UKG has an amazing support team to reach out to if assistance is needed
All add-ons of UKG Pro integrate seamlessly making it a powerful software program
UKG Pro is very configurable to meet the specific needs of companies
It is easy to use and navigate
The mobile app is loved by all employees and provides on-demand access
The Ultimate Community is amazing!! On-demand information on all products and how they are used. Connect with other companies that use UKG Pro and learn from each other.
The Learning Centre is also amazing!! Learning right at your fingertips anytime, anywhere.
The User Interface that everyday SCM users access is out of date and needs updating. Luckily in version XI the entire user experience is being enhanced to fix this issue.
Tracking of POs and Receipts and invoices are difficult for end users to research. They usually would require lawson access and/or need to get a buyer involved. Luckily there are third party companies that built add-ons for lawson to allow end users to track this info.
Out of the box reporting doesn't have a great look to it. Many folks from finance do not like the appearance of the reports. Again Lawson has finally listened and now allows users to customize the look of those reports.
As UKG is aware, the support for customers needs some improvement. As the recent changes to the staffing/support hierarchy take effect, I hope to see some relief to the current frustrations.
As the UKG Pro products evolve, they need to become more integrated and less segmented. Having to purchase multiple products that then need to coordinate for processing leads to issues.
As users, we have a lot of options for self-service and customization, but some simple fixes still require assistance from UKG support. Give us the power to help ourselves whenever possible.
We are overall happy with UltiPro and it works well for our organization and we have plans to expand our usage of it even more so we will definitely be continuing with the product. We are thinking of adding the functionality for training and recruiting as well, which is an add-on product
Mobile App: Really easy to use and its nice to have an HR software that actually has an mobile application to be able to enter time and to take care of everything with. Web App: The system is relatively easy to use with maybe a little training at the beginning if you have used another system. But the site is really easy to use and a lot better having everything under one roof
I've found Ultipro to be completely reliable. Outages are typically planned to occur on weekends and only once did I have connections issues connecting Citrix to the server where our environment was housed, but within the hour connection was restored. I think that's a pretty good track record, considering I've used the suite daily for over three years. Especially when processing payroll--say the internet goes down in the middle of you performing a task... Ultipro is able to recognize that a connection error occurred and quickly restores the process that was running, avoiding lost productivity.
Normally UKG Pro loads quickly. We had been having major issues with reports running in a timely manner but recently they broke out our virtual server to another instance where is wasn't sharing resources and that seems to have helped reporting run more efficiently.
Support is quick to respond and helpful when you don't understand how to use or implement their response. They are great at following up and checking in as well as escalating cases when they are more urgent and need more attention.
I've been to a few in-person (hands on) training sessions and it is very similar to the online classes. You have the same reference material to look back on after the training. So regardless of in person training or online you really get the same thing.
Most of the online training was very generic (to be expected) but we had specific requirements for configuration that could have been better addressed with more individual sessions earlier on from our project team. However, we did finally begin booking training sessions with our implementation team which were recorded, and so provided additional information for how to correctly configure and test the system.
Make sure you have all of your tax account information with all the states you are registered in available and that you are knowledgeable about the filing status, frequency, etc. We had some unique challenges with our state unemployment tax set up that I was not aware of and needed to be addressed prior to going live. Working with the state unemployment office can be a challenge.
Lawson SCM has been the leader in the space for a while. All of the new competitors don't have enough experience or enough customers to fully understand the needs of our company. Lawson continues to work with their customers for ideas on new enhancements and is evident in the latest offering with a redesign of how SCM makes it easier to track and automate the SCM part of the business
My experience with HRIS systems is limited to UKG Pro. It is the only HRIS I have worked with. I have worked with other systems that perform the tasks of some of its models and have found that when used with the various modules the overall experience with UKG is great. The ability to have all of the modules on the same platform makes the integration between UKG Pro and the modules great!
As a customer of the tool it allowed for quicker responses when issues came up. It allowed for quick feedback and issue resolution since everything could be tracked.
The ability to add images into the application allows for better use of the tool as both buyers, vendors, and the AP Department can gain advantages from the built in imaging allowed for users.
Approval flows allows for custom tailoring for what kind of expense goes to which people for approval. This makes getting orders approved easier and more concise.
