Infor Omni-Channel Campaign Management vs. Redpoint Global rgOne

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Infor Omni-Channel Campaign Management
ScoreĀ 10.0Ā outĀ ofĀ 10
N/A
Infor Omni-Channel Campaign Management is based on technology acquired with Epiphany Inc via SSA Global Technologies (2006), and is, beyond being a cross-channel campaign management platform on its own, the centerpiece for Infor's Customer Experience Suite, Infor's integrated Enterprise Marketing Management (EMM) solution that comprises Infor Omni-Channel Campaign Management, Infor CRM, Infor Configure Price Quote, Infor Marketing Resource Management, and Infor Interaction Advisor, bundled intoā€¦N/A
rgOne
ScoreĀ 7.2Ā outĀ ofĀ 10
N/A
Redpoint's software platform, rgOne, helps companies transform their customer experiences across the enterprise. Redpoint's solutions aim to provide a uniļ¬ed, single point of control where all customer data is connected and every customer touchpoint intelligently orchestrated. The goal is to deliver more engaging customer experiences, highly personalized moments, relevant next-best actions, and tangible ROI.N/A
Pricing
Infor Omni-Channel Campaign ManagementRedpoint Global rgOne
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Infor Omni-Channel Campaign ManagementrgOne
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Detailsā€”ā€”
More Pricing Information
Community Pulse
Infor Omni-Channel Campaign ManagementRedpoint Global rgOne
Top Pros
Top Cons
Best Alternatives
Infor Omni-Channel Campaign ManagementRedpoint Global rgOne
Small Businesses
Mautic
Mautic
ScoreĀ 9.1Ā outĀ ofĀ 10
Mautic
Mautic
ScoreĀ 9.1Ā outĀ ofĀ 10
Medium-sized Companies
The Trade Desk
The Trade Desk
ScoreĀ 8.1Ā outĀ ofĀ 10
The Trade Desk
The Trade Desk
ScoreĀ 8.1Ā outĀ ofĀ 10
Enterprises
Iterable
Iterable
ScoreĀ 8.5Ā outĀ ofĀ 10
Iterable
Iterable
ScoreĀ 8.5Ā outĀ ofĀ 10
All AlternativesView all alternativesView all alternatives
User Ratings
Infor Omni-Channel Campaign ManagementRedpoint Global rgOne
Likelihood to Recommend
10.0
(1 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
Infor Omni-Channel Campaign ManagementRedpoint Global rgOne
Likelihood to Recommend
Infor
This tool is great in the retail industry with a huge customer and guest presence where a huge influx of data is always being analyzed and being reported via different sources. This tool makes it easy to organize that and it helps with side by side comparison of the information. Great for business with multiple locations where all of the information is being fed to some central system. I don't believe it is one for small businesses or individual owners.
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Redpoint Global
Redpoint is great in complex data environments, especially consumer based businesses.
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Pros
Infor
  • Forecasting revenue trends for better business management.
  • Collecting information in specific formats from the field for better investment decisions.
  • Integration with alert tools such as Jira or email client.
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Redpoint Global
  • Ingestion of real-time and batch data
  • Data quality cleansing and correction
  • Customer matching
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Cons
Infor
  • It can do a better job if integration is in place with outside organization vendors or 3rd party tools, which is sometimes challenging.
  • Help, about, and tutorial sections of the tool can be improved with more specific examples and how to do videos.
  • Support can be better with more resources.
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Redpoint Global
  • Continue to develop more connections to other customer facing cloud based applications
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Support Rating
Infor
No answers on this topic
Redpoint Global
Extremely helpful and deep technical expertise in their support group.
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Alternatives Considered
Infor
Infor Omni-Channel Campaign Management stands out because of its capabilities for effective and great reporting, always a challenge for a fast-paced working environment where we need to analyze data in a very timely manner coming from different sources. We used another tool previously and it was not working as expected so we decided to move to this Infor tool and we are glad we made that decision of switching.
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Redpoint Global
Redpoint provides more power and flexibility to create a consolidated customer database than Informatica.
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Return on Investment
Infor
  • Great ROI with time efficiency and less resources.
  • Reporting accuracy and detailed level comparison makes it very positive impact.
  • Individual personalization makes it easier for the users to do the tasks in turn results in positive ROI.
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Redpoint Global
  • Redpoint streamlines data consolidation and provides overall customer journey orchestration.
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ScreenShots