What users are saying about

Infusionsoft

Top Rated
191 Ratings

Infusionsoft

Top Rated
191 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

Infusionsoft

If you are in the business of marketing, Infusionsoft is the best software out there. If you are generating leads, sending mass emails and/or tracking a customer database, Infusionsoft will help you tremendously. If you only communicate and advertise a couple times a year, you will not see the return of investment that comes from the project. We've been using the platform for over 2 years now and still have barely scratched the surface of its full capabilities
Travis Watts profile photo

Feature Rating Comparison

Sales Force Automation

Infusionsoft
8.6
Customer data management / contact management
Infusionsoft
9.0
Workflow management
Infusionsoft
8.7
Opportunity management
Infusionsoft
7.5
Integration with email client (e.g., Outlook or Gmail)
Infusionsoft
9.3
Quote & order management
Infusionsoft
8.2
Interaction tracking
Infusionsoft
8.7

Marketing Automation

Infusionsoft
9.4
Lead management
Infusionsoft
9.6
Email marketing
Infusionsoft
9.2

CRM Project Management

Infusionsoft
8.2
Task management
Infusionsoft
8.3
Billing and invoicing management
Infusionsoft
7.6
Reporting
Infusionsoft
8.6

CRM Reporting & Analytics

Infusionsoft
7.7
Pipeline visualization
Infusionsoft
7.7

Customization

Infusionsoft
8.9
Custom fields
Infusionsoft
8.3
Custom objects
Infusionsoft
9.6
API for custom integration
Infusionsoft
8.8

Platform

Infusionsoft
6.4
Mobile access
Infusionsoft
6.4

Security

Infusionsoft
8.8
Role-based user permissions
Infusionsoft
8.8

Pros

  • Infusionsoft allows for an unlimited number of customized tags for clients, providing for virtually limitless categorizations through which to channel marketing campaigns.
  • Infusionsoft integrates seamlessly with MindBodyOnline through BridgeBuddy and Infusionsoft app. This allows for many tags of my choice to be automatically assigned to our 5,000+ contacts, rather than these tags that had to be manually applied.
  • Infusionsoft offers great customer support, with chats being available at any time.
Maddy Braswell profile photo

Cons

  • Moving our clients who have bought a program from us into a searchable field and program that would help us find these individuals easier.
  • We use Infusionsoft for the prospecting side of the business and then once the sale is completed they are pushed over to Salesforce. Salesforce allows us to have more campaign and marketing follow through. If there was a way to make it simpler to use only one of these software it would be easier as well as less expensive.
  • Sending an email from Infusionsoft is nice, but I have to add my signature every time. It would be nice if it was able to be saved in the system as an option to add.
Josh Preece profile photo

Likelihood to Renew

Infusionsoft1.2
Based on 34 answers
Infusionsoft gets easier and more efficient to use as you gain familiarity over time. Once you build the systems it is so easy to replicate the idea for new products or programs.
Ellen Butler profile photo

Usability

Infusionsoft4.7
Based on 11 answers
It is great but complicated to learn. There are a lot of things you have to figure out on your own in order to use the software like it was intended.
Josh Preece profile photo

Reliability and Availability

Infusionsoft8.8
Based on 5 answers
Haven't experienced any real issues with availability. Reliability is another deal.
Clifford Jones profile photo

Performance

Infusionsoft7.7
Based on 5 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones profile photo

Support

Infusionsoft2.0
Based on 8 answers
It may be easy to get someone on chat or phone for which I give these guys credit. But this does not mean you will get the answers you want or like. It's a buggy system. Why? Because it's all in one. The CRM is decent. The cart a joke. The email editor laughable. Affiliate partner function serves a huge business risk unless programmed by a NASA level consultant for which you can and must pay dearly. There are just too many bugs overall.
Clifford Jones profile photo

In-Person Training

Infusionsoft8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones profile photo

Online Training

Infusionsoft9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.
Clifford Jones profile photo

Implementation

Infusionsoft8.0
Based on 8 answers
Don't let the fear of implementing a new software solution keep you from unleashing the power of automation that Infusionsoft provides. With the right implementation partner, the process can not only be smooth and painless, it can actually help you get a better understanding for how your current communication process can be improved upon.
Chris LeBrun, MBA, CFRE profile photo

Alternatives Considered

  • Microsoft Dynamics
  • InforCRM
Eric Wilmot profile photo

Scalability

Infusionsoft2.0
Based on 1 answer
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones profile photo

Return on Investment

  • Better customer service
  • We're able to extend offers based on customer preferences
  • We're able to automate our entire sales process
Sydni Craig-Hart profile photo

Pricing Details

Infusionsoft

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1,999*
1.  prerequisite for all new customers
Infusionsoft Editions & Modules
Infusionsoft
Edition
Essentials
$1991
Starter
$991
Complete
$2991
1. per month
Additional Pricing Details
With the Infusionsoft Kickstart service, you get a dedicated coach that will get to know your business goals to help you implement the plans that will make the biggest impact. This on-boarding service is a prerequisite for all new customers, and include one-on-one coaching and training resources. The one-time free price ranges from $999 to $2,999