What users are saying about
2 Ratings
2 Ratings
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Score 8.1 out of 101

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Likelihood to Recommend

InMoment

InMoment VOC is well suited for any hospitality-based company that is guest-centric. It's like receiving a report card every day with info about what we are doing well and where we need to improve. I like how we were able to customize so many things like how often our managers receive emails and how organized guest recovery is now. I don't care for the reply templates. I don't like the idea of a guest feeling the reply is robotic in any way. Especially, if the guest reaches out more than once and the team uses the template provided in the system again. I think it takes away from the sincerity of the managers' response.
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Feature Rating Comparison

Survey Format & Appearance

InMoment
10.0
Survey templates
InMoment
10.0
Themes
InMoment
10.0
Custom logo/branding
InMoment
10.0

Survey Content

InMoment
10.0
Changes to live survey
InMoment
10.0
Question design help
InMoment
10.0
Multiple question types
InMoment
10.0

Survey Logic

InMoment
10.0
Survey logic flexibility
InMoment
10.0

Survey Reporting & Analytics

InMoment
10.0
Response tracking
InMoment
10.0
Data export
InMoment
10.0
Standard reports
InMoment
10.0
Custom reports
InMoment
10.0
Analytics
InMoment
10.0

Survey Administration & Security

InMoment
10.0
Access controls
InMoment
10.0
Compliance
InMoment
10.0

Survey Distribution

InMoment
10.0
Vendor-offered crowdsourcing
InMoment
10.0
Respondent restrictions
InMoment
10.0

Pros

  • Houses all of our information in one convenient location that everyone at any time can access
  • Praise and coach our employees on customer service
  • Problem solve using the reporting tools such as add criterion to narrow down on specific points of interest. I love how detailed the reports can be, it really takes the guess work out of problem solving
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Cons

  • I wish we could edit some of the information on our end. Sometimes it takes a little while to get access issues resolved from the support team going back and forth in emails.
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Return on Investment

  • Our Guest Care dept. became more efficient and productive overnight when we adopted the InMoment systems. Too many hours of tedious work was being done internally to track and report trends. The guest was taken care of but the root of the problem was solved. InMoment provides us with the tools needed to do so which boosts sales.
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Pricing Details

InMoment

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details