InsideSales Playbooks vs. InsideSales.com / XANT PowerDialer for Salesforce (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
InsideSales Playbooks
Score 6.9 out of 10
N/A
InsideSales Playbooks (formerly XANT Playbooks) aims to help SDRs and AEs quickly build closeable pipeline, by helping salespeople get a hold of more of the right people. InsideSales.com uses their A.I.-platform called Neuralytics to target likely buyers combined with their cadence engine to help sales reps consistently engage all of their prospects in a personalized way. Just like Waze from Google helps drivers get to their destination quickly based on the data from other drivers,…N/A
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Score 8.1 out of 10
N/A
PowerDialer for Salesforce, from InsideSales.com / XANT is a discontinued sales dialer.N/A
Pricing
InsideSales PlaybooksInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
InsideSales PlaybooksInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeRequiredRequired
Additional Details
More Pricing Information
Community Pulse
InsideSales PlaybooksInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Considered Both Products
InsideSales Playbooks
Chose InsideSales Playbooks
You can do so much more with Playbooks. the power dialer that we had previously just allowed us to take a few notes and disposition a call. with Playbooks, you can keep track of accounts. Keep track of conversations, lists of what needs to get done, schedule calls and much much …
Chose InsideSales Playbooks
My company decided to switch most likely to improve efficiency of dials and ease of use. This new software is much different as it helps the representatives keep track of their accounts and forces a certain amount of touches before giving up on accounts. This will save the reps …
Chose InsideSales Playbooks
I have only us InsideSales Predictive PowerDialer which enabled quicker dialing. Playbooks has so much more to offer including automation and cadence control.
Chose InsideSales Playbooks
I like PowerDialer for speed. It was less bulky and didn't take up my screen, but Playbooks is better for cadence and setting appointments.
Chose InsideSales Playbooks
The PowerDialer was very easy to use but was simple. There was no organization or anything in that type of tool. It was simply to disposition your calls and that was it. Playbooks is much more predictive and intelligent. It makes it easy to organize accounts and call them …
Chose InsideSales Playbooks
It is way more intuitive and easier to just look at. I used the powerdialer for years, but playbooks offers a wealth of opportunities as far as organization and many tools to help make a reps day easier.
Chose InsideSales Playbooks
Powerdialer lets us write in the response like if i needed to write merch not interested. In addition, let me do a lot of different things at once, like sending emails to same merchant while waiting for them to pick up or VM
Chose InsideSales Playbooks
I like Predictive Playbooks as it helps me track my calls and reminds me of follow ups when they're due.
Chose InsideSales Playbooks
I was not a decision maker in choosing to utilize Playbooks. I would actually prefer to use SalesLoft as that platform was much smoother and easier to use. The pop-out email boxes felt like they were similar to what we are all familiar with in outlook and It was easy to adopt. …
Chose InsideSales Playbooks
I think PowerDialer was more efficient and effective but I understand that Playbooks is a newer solution and in the process of eliminating the factors that make our day to day slower. Playbooks has really become a tool that is custom for us as business development reps and I …
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Chose InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Chose InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
PowerDialer's efficiency is like no other product. It is easy to use and learn which is very beneficial for people coming into the organization to be able to pick up and learn a system that is user-friendly.
Chose InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Leaves them in the dust, easily
Top Pros
Top Cons
Features
InsideSales PlaybooksInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
InsideSales Playbooks
-
Ratings
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.3
14 Ratings
2% below category average
Contact preview00 Ratings8.012 Ratings
Dialer-CRM integration00 Ratings8.014 Ratings
Call notes & tags00 Ratings7.014 Ratings
Automatic call logging00 Ratings6.014 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
InsideSales Playbooks
-
Ratings
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
7.0
14 Ratings
11% below category average
Outbound dialing00 Ratings8.014 Ratings
Inbound routing00 Ratings7.011 Ratings
Custom caller ID00 Ratings7.012 Ratings
Click-to-call00 Ratings7.013 Ratings
Recorded voicemail drop00 Ratings6.08 Ratings
Dialer contact import00 Ratings7.011 Ratings
Campaign & list management00 Ratings7.09 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
InsideSales Playbooks
-
Ratings
InsideSales.com / XANT PowerDialer for Salesforce (discontinued)
6.7
11 Ratings
16% below category average
Follow-up calls00 Ratings7.010 Ratings
Dialer reporting & analytics00 Ratings6.010 Ratings
Dialer compliance00 Ratings7.010 Ratings
Best Alternatives
InsideSales PlaybooksInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Enterprises
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
Dialpad Ai Sales Center
Dialpad Ai Sales Center
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
InsideSales PlaybooksInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Likelihood to Recommend
1.3
(127 ratings)
8.0
(32 ratings)
Usability
3.3
(101 ratings)
8.0
(6 ratings)
Support Rating
-
(0 ratings)
8.0
(1 ratings)
User Testimonials
InsideSales PlaybooksInsideSales.com / XANT PowerDialer for Salesforce (discontinued)
Likelihood to Recommend
Aurea
It is well suited for any sales department, to try to get ahold of the person you are trying to get ahold of. Playbooks has increased the number of decision makers that I can get ahold of on a day to day basis. This tool would probably be less suited for people that do not have calls to make outside of the company.
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Discontinued Products
Outbound dialing is where it excels. It's especially good with larger teams of reps. Organizing through campaigns and seek lists is very powerful once you understand how to use it. There is definitely a learning curve with seek lists (I've spent tons of time on the phone with their support staff) but once you understand it the possibilities are endless. You can sort which leads show up by a variety of filters. Even with a list of 10,000+ leads and 5 reps calling on it, you can ensure no leads show up in two reps lists, the reps are calling specific territories, and even skipping leads that are likely on their lunch break! One my of favorite tricks with seek lists and only calling people with titles like Director/VP/C-Level before 8:30am or after 5pm their time, when those people are more willing to pick up the phone. They also appreciate a sales rep who is putting in the extra time to call during those blocks.
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Pros
Aurea
  • Playbooks does a great job of letting reps know when phone numbers are not a working number.
  • Playbooks does a great job being able to be tailored to your specific organization or business.
  • Playbooks does a great job of having a very friendly user experience.
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Discontinued Products
  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
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Cons
Aurea
  • The ability to filter specific plays or pieces of information so that it's more user-friendly for the overall organization. Essentially, more room to customize the organization of accounts and how you're working them.
  • The initial onboarding process of accounts results in high levels of tasks - the ability to break these down in an easier way to help with time management would be helpful.
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Discontinued Products
  • No call parking features for inbound calls, if on a call through the dialer, one cannot place that call on hold to take the second call.
  • All notes are lost when another inbound call comes in, whether or not you accept that call.
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Usability
Aurea
It only took a day to get comfortable with Playbooks. The ease of use and overall usability is fantastic in the sense that it's pretty straightforward once you get enough repetitions in the tool. I also like all of the videos and resources available if support is needed
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Discontinued Products
I like that it is simple, functional and I can rely on it to help me get my work done everyday. My job became much harder without InsideSales.com. The new CRM I am using has confusing features and too much going on sometimes. There are so many fields and functions that I find unnecessary--what sucks is when I look at my screen at all these empty fields, it makes me feel incomplete. With InsideSales.com, I knew what to put in every box and why it would be important. I could put it in once and whether it was my manager, case admin or data analyst or me, we all knew where to find it. With our new system, I find myself having to do more input and data entry for other people to benefit--no longer a "one shot, one kill" deal.
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Support Rating
Aurea
No answers on this topic
Discontinued Products
They are providing good support. We can contact any time to raise our query.
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Alternatives Considered
Aurea
The Insidesales Playbooks is by far more intuitive and organized than other programs I have used in the past. Unfortunately I have not had experience with other products that are available out there. I would hope we will see more improvements from the ISDC tool as we all use it more and provide feedback
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Discontinued Products
I am actually not on the decision making side, but we used PowerDialer because of the easy to use integration with our CRM with Salesforce. Having these two tools in tandem was a great platform for us to do prospecting.
Read full review
Return on Investment
Aurea
  • 100's of hours back in our week due to Salesforce Integration!
  • We have more clients answering the phone due to creative caller ID solutions.
  • We can standardize our messaging by partnering with Marketing to help build plays and auto-enroll certain contacts based on messaging.
Read full review
Discontinued Products
  • Improved Connect Rates - Knowing when our team has the highest chance of success has helped us optimize our call blocks, leading to an improved connect rate.
  • Dials - With dialer lists and click to call functionality, we are able to make more dials to the right people.
  • Rep achievement - Though harder to quantify, the gamification has focused the team around the right KPIs.
Read full review
ScreenShots

InsideSales Playbooks Screenshots

Screenshot of Playbooks DashboardScreenshot of Editing a RecordScreenshot of Creating an EmailScreenshot of Adding NotesScreenshot of Scheduling a CallScreenshot of Viewing Task List

InsideSales.com / XANT PowerDialer for Salesforce (discontinued) Screenshots

Screenshot of Click-to-call panel in SalesforceScreenshot of Logging a call within Salesforce using the click-to-call panel.Screenshot of PowerDialer interfaceScreenshot of Live call monitoring