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Score 7.8 out of 101

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Likelihood to Recommend

InsideSales.com Predictive PowerDialer

InsideSales.com PowerDialer is great if you are looking to simplify your process in dialing. You don't have to hand enter numbers from Salesforce. If you're doing a high volume of dials, it makes it much faster than other dialers because it integrates with Salesforce so you don't have to open another window and go back and forth between the two. It isn't as useful when you're call volume is lower and you have more time to punch in a number. Or if you want to tie your emails with your calls then it would be better to use a different software.
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Feature Rating Comparison

Preview Dialer

InsideSales.com Predictive PowerDialer
8.7
Contact preview
InsideSales.com Predictive PowerDialer
8.1
Dialer-CRM integration
InsideSales.com Predictive PowerDialer
9.3
Call notes & tags
InsideSales.com Predictive PowerDialer
8.2
Automatic call logging
InsideSales.com Predictive PowerDialer
9.1

Core Dialer

InsideSales.com Predictive PowerDialer
8.8
Outbound dialing
InsideSales.com Predictive PowerDialer
9.2
Inbound routing
InsideSales.com Predictive PowerDialer
8.8
Custom caller ID
InsideSales.com Predictive PowerDialer
8.9
Click-to-call
InsideSales.com Predictive PowerDialer
9.6
Recorded voicemail drop
InsideSales.com Predictive PowerDialer
7.9
Dialer contact import
InsideSales.com Predictive PowerDialer
8.8
Campaign & list management
InsideSales.com Predictive PowerDialer
8.5

Call Follow-up and Quality Assurance

InsideSales.com Predictive PowerDialer
8.4
Follow-up calls
InsideSales.com Predictive PowerDialer
8.9
Dialer reporting & analytics
InsideSales.com Predictive PowerDialer
8.1
Dialer compliance
InsideSales.com Predictive PowerDialer
8.3

Pros

  • Organizes your leads based on the parameters you set so you call the hottest leads first.
  • Connects with your phone so you can dial from your computer without having to enter the numbers every time.
  • It also allows you to record the notes from the call right there and they get added to the completed task in Salesforce.
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Cons

  • Sometimes the powerdialer doesn't connect and it won't log your calls. This doesn't happen to frequently though.
  • Although you can switch to local presence and show that you're calling from another number, it isn't a feature that is easily done between calls.
  • Displaying short call history would be helpful or if the notes I left in the comments would also show in Salesforce. This would make it easier to know what happened the last time I spoke to this person.
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Usability

InsideSales.com Predictive PowerDialer8.2
Based on 5 answers
It helps me manage my team better and allow us to report on key analytics
Michael Millstein profile photo

Alternatives Considered

PowerDialer's efficiency is like no other product. It is easy to use and learn which is very beneficial for people coming into the organization to be able to pick up and learn a system that is user-friendly
Andrew Fix profile photo

Return on Investment

  • It allows us to capture touch points on leads and to create click to dial efficiency.
Kyle Miller profile photo

Pricing Details

InsideSales.com Predictive PowerDialer

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details