What users are saying about
8 Ratings
7 Ratings
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.4 out of 100
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Attribute Ratings

    Likelihood to Recommend

    Instana

    N/A
    0 Ratings
    7.3

    Retrace

    73%
    3 Ratings

    Support Rating

    Instana

    N/A
    0 Ratings
    7.3

    Retrace

    73%
    2 Ratings

    Likelihood to Recommend

    Instana

    No answers on this topic

    Retrace

    If I need to change a logo design on the invoice, the new logo is slightly larger or smaller so the type below the logo is in a different area than before. In this case, you would need to load the new version of the document into APM Plus and redo the mapping of the field areas to properly grab the information needed to process the document. Without doing this, the document could fail or go to the wrong archive based on the fields.
    Anonymous | TrustRadius Reviewer

    Pros

    Instana

    No answers on this topic

    Retrace

    • It combines code profiling with application logger.
    • It is safe for production usage.
    Anonymous | TrustRadius Reviewer

    Cons

    Instana

    No answers on this topic

    Retrace

    • Need to improve their mobile support
    • Documentation improvment
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Instana

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Instana Editions & Modules

    Additional Pricing Details

    Retrace

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $0 Customer number of traces and logs

    Retrace Editions & Modules

    Edition
    Essentials$991
    Standard249+2
    EnterpriseCustom3
    1. up to 3 servers, 500,000 traces, and 1,000,000 logs
    2. 2,000,000+ traces and 5,000,000+ logs
    3. Customer number of traces and logs
    Additional Pricing Details
    Pricing is based on trace and log usage.

    Support Rating

    Instana

    No score
    No answers yet
    No answers on this topic

    Retrace

    Retrace 7.3
    Based on 2 answers
    Submitting a ticket to Stackify Retrace support team is very easy and the response is always within a few hours. In case of some serious problems they are able to provide assistance coming directly from one of their developers what decreases significantly the amount of time needed to figure out what is causing the issue.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Instana

    No answers on this topic

    Retrace

    APM Plus does a better job of archiving documents than DocSend and makes it easier to find the documents when you need them. DocSend seemed to be more of a marketing tool than a business tool. APM Plus is all business and consistently does what you need on a daily basis. We selected APM Plus because of the great support on setup and after implementation. They are always ready to help.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Instana

    No answers on this topic

    Retrace

    • We shorten the time we fix app issues
    • We spend a lot less time digging through data
    • We can be proactive and see issues as they are trending before the completely explode
    • I have APM on all production servers so I can catch issues as they happen
    • I no longer get 2000 email on an issue but rather one full of data
    Anonymous | TrustRadius Reviewer

    Screenshots

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